What a very helpful young lady made u feel very welcome and not rushed with trying different perfumes . well knowledge on perfume which I didn't know much about different strengths on fragrance than... See more
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
Thank you to Jamie for having patience, knowledge and professionalism when he helped me choose a perfume today! He listened to me and knew exactly which perfumes met my taste! Keep up the good work!
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... See more
Company replied
Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they... See more
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #39 of 134 best companies in Cosmetics shop
- #28 of 67 best companies in Flavours, fragrances and aroma Supplier
- #26 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
4.9
Excellent
276 reviews
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Thank you to Jamie for having patience
Thank you to Jamie for having patience, knowledge and professionalism when he helped me choose a perfume today! He listened to me and knew exactly which perfumes met my taste! Keep up the good work!
23 May 2026
Unprompted review
What a very helpful young lady made u…
What a very helpful young lady made u feel very welcome and not rushed with trying different perfumes . well knowledge on perfume which I didn't know much about different strengths on fragrance thank you very much Danielle
23 May 2026
Unprompted review
Fab experience
Fab experience, both girls were so helpful, kind and welcoming. Helped me find exactly what I was looking for 😊
19 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Welcomed on arrival
Welcomed on arrival, staff was really really friendly and helpful. I was served by Georgia and she helped me a lot deciding a gift. Wonderful experience definitely will come back.
13 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to perfume shop in Burnley today…
Went to perfume shop in Burnley today and served by Daniele who is very helpful and friendly,She gave me opportunity to choose perfume that I wanted ,she also gave me time to choose,She also gave the brand that is on offer in the store ,She served me with a smile👍👍👍👍👍
12 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Tash and Imma today
I was served by Tash and Imma today. They were very professional in their knowledge of perfumes.
They always very polite and considerate
Will definitely recommend
11 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tasha and Emma provided a great service…
Tasha and Emma provided a great service and great advice
11 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in the Burnley store are awesome!
The staff in the Burnley store are always really friendly, extremely helpful and are not pushy to buy!
Went in on Saturday 9th May, 2 lovely ladies , Tash and Danielle helped me with what I needed and wrapped it lovely.
My daughter was undecided with 2 perfumes and we went back a couple of times for testers. Didn't feel like we were being pushed into buying it but she did eventually go back and get it. We use this store often and the staff are always amazing!
9 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service
Brilliant service, friendly staff.
Georgia was really helpful , very knowledgeable about the fragrances and very attentive. A credit to the company
11 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really nice and helpful staff
Really nice and helpful staff. Tash and Danielle made sure we left with the best deals and they let us sniff endless samples until we found our best fits. Thanks ladies!
9 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcomed on arrival
Welcomed on arrival, given time to find my bearings, then given help with finding the correct gift for the wife. Jamie also ensured that I could use our membership thing and checked to see if we they had any other offers on for myself. Thanks muchly Jamie.
9 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service by Amina
Came in a couple days ago, was served by a young woman called Amina. She was polite and patient with me whilst i found the birthday present for my niece. She gave me amazing service
8 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was very helpful and it was…
Tash was very helpful and it was service with a smile
8 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Georgia Danielle and…
I was served by Georgia Danielle and she was extremely helpful.
5 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am very happy with the service and…
I am very happy with the service and support provided by the staff, especially Lydine and Daniella.
4 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience on my…
I had a wonderful experience on my recent trip I was served by Georgia she was very helpful and patient in helping me and my son select a perfume
2 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were looking for a surprise for our…daughter’s 21st
We were looking for a surprise for our daughter’s 21st. Georgia served us in the Burnley store and was fabulous! She checked previous purchases and likes and dislikes and suggested a few ideas. She also guided us toward special offers and gift wrapped our present. Great service and a pleasant shop!
2 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Called in today to get myself a pick me…
Called in today to get myself a pick me up after a very tough month.
Was looked after by the very lovely Imma, who couldn’t have been more professional and helpful. She gave me a few ideas for what to buy, as it was buy one get one half price this weekend , I may have got two instead. 🤣
2 May 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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