Called into the Burnley shop today with my friend, what a brilliant experience!! Just two ladies thoroughly spoilt and looked after by Tallulah and Georgia. We must have driven them crazy, had a good... See more
Company replied
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
I can’t recommend the Burnley store enough! We had a fantastic experience from the moment we walked in, largely thanks to Jamie. He was incredibly attentive, patient, and went above and beyond to make... See more
Company replied
Amina helped me pick out a lovely perfume for my husbands birthday and was patient when I was undecided and gave me advice when needed. All the staff were super lovely and would come back here when wa... See more
Company replied
Maryam give me lovely customer service and she was really kind with me thank you for your help
Company replied
Company details
- #34 of 116 best companies in Perfume store
- #67 of 216 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #43 of 130 best companies in Cosmetics shop
- #26 of 68 best companies in Flavours, fragrances and aroma Supplier
- #29 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
519 reviews
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Served by Danielle
Served by Danielle, fantastic customer service, friendly, very helpful and knowledgable around perfumes.
1 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I can’t recommend the Burnley store…
I can’t recommend the Burnley store enough! We had a fantastic experience from the moment we walked in, largely thanks to Jamie. He was incredibly attentive, patient, and went above and beyond to make sure we were completely taken care of. Outstanding service!
1 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Tallulah a very nice young…
Served by Tallulah a very nice young girl who was helpful throughout. Could t ask for better service.
28 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant Sevice
Jamie was fantastic, I knew what perfum i wanted but could remember the name, he knew immediately. Really friendly service!
28 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amina helped me pick out a lovely…
Amina helped me pick out a lovely perfume for my husbands birthday and was patient when I was undecided and gave me advice when needed. All the staff were super lovely and would come back here when wanting perfume in the future
30 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nipped into the store to get a birthday…
Nipped into the store to get a birthday gift for a friend. Both Georgia and Jamie were very welcoming and helpful and they helped pick out the perfect gift. Very happy with the customer service.
29 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10 star service
Popped in today to treat myself Georgia was very helpful. Friendly knowledgeable and extremely nice. It was a pleasure to deal with her
28 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today went in the shop I greeted by…jamie
Today went in the shop I greeted by Jamie and he was very helpful and kind. Great experience
28 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant staff
Called into the Burnley shop today with my friend, what a brilliant experience!! Just two ladies thoroughly spoilt and looked after by Tallulah and Georgia. We must have driven them crazy, had a good laugh and they were charm themselves, nothing too much trouble, brilliant rap ore and came away so happy’ we’ll be back to see them soon, 10 /10 girls!!!!!
26 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Knowledgeable Staff lots of choice and…
Knowledgeable Staff lots of choice and nothing is to much trouble. Margam was lovely
27 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Georgia was an amazing help when…
Georgia was an amazing help when finding the sprays I needed. She was patient and was brilliant
26 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jamie has been amazing he was so…
Jamie has been amazing he was so helpful and friendly! Great shopping experience
25 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I took my son in to see what…
I took my son in to see what aftershaves he like the smell of. Staff member Georgia was very helpful and kind with us both. This was his first time ever going in and he had a great experience. Thank you.
24 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience with Georgia was…
My experience with Georgia was beautiful she recommended me very good perfume and all rounded nice girl ❤️
24 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amina was very kind and very halpful in…
Amina was very kind and very halpful in the perfume shop of burnley
24 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
went into the perfum shop Amina give a…
went into the perfum shop Amina give a good services 🫶🏽
24 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service, very helpful and kind member of staff called Georgia from burnley store, would definitely visit again. Thanks
23 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great shopping experience
I always call into the Perfume shop in Burnley when in town . I love fragrance and collect on a small scale , I always find the staff extremely helpful. I called in today to test out a new perfume and was served by Jamie who was super knowledgeable, friendly and very customer focused . Thank you Jamie …. I’ll definitely be back !
22 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Super friendly and helpful as I went…
Super friendly and helpful as I went in for a last minute gift. Will be back 🥰🥰
22 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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