I had a wonderful experience at The Perfume Shop in Bradford. Tia served us and provided excellent customer service. She was very friendly, polite, helpful, and knowledgeable about the perfumes. She m... See more
Company replied
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
Called into the Burnley shop today with my friend, what a brilliant experience!! Just two ladies thoroughly spoilt and looked after by Tallulah and Georgia. We must have driven them crazy, had a good... See more
Company replied
The service was charming and sublime. Promptly too. Thank you so much indeed Donna for the thankless job especially the token and shopping card which was registered for me
Company replied
Maryam give me lovely customer service and she was really kind with me thank you for your help
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
547 reviews
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Had such a lovely experience at the…
Had such a lovely experience at the perfume shop! The staff were really friendly and helpful, and everything was amazing. There was a great selection of perfumes, and I’m really happy with my experience. Definitely recommend!
26 October 2026
Unprompted review
Jamie was very helpful
24 October 2026
Unprompted review
I was served today by a lovely young…
I was served today by a lovely young lady called Georgia who was extremely helpful and very pleasant she helped me choose some perfume for my Granddaughter and gift wrapped it perfectly she also talked me through the different perfumes which may suit really helpful with a smile. 😊
24 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a wonderful experience at The…
I had a wonderful experience at The Perfume Shop in Bradford. Tia served us and provided excellent customer service. She was very friendly, polite, helpful, and knowledgeable about the perfumes. She made us feel welcome, took the time to help us, and made our shopping experience enjoyable. We are very happy with our purchase and really appreciate her outstanding service. Tia is a great asset to the team, and she deserves recognition for her excellent customer service. Thank you, Tia, for making our visit such a pleasant experience! ⭐⭐⭐⭐⭐
19 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Aitazaz,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Such sweet so help genuinely very good…
Such sweet so help genuinely very good advice helped me to decide for gift and lovely gift wrapped thanks Georgia.
20 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello Sam,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The service was charming and sublime.
The service was charming and sublime.
Promptly too.
Thank you so much indeed Donna for the thankless job especially the token and shopping card which was registered for me
20 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Chibuzo,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Georgia was a star today
Georgia was a star today, went in not knowing the name of a spray and went out with the exact one I wanted
19 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Tyler,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello Stacey,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hi Saim,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Georgia was lovely
Georgia was lovely, very good with us gave us discount. Walked away with a purchase and freebies.
15 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Jade,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
donna was very helpful and helped me…
donna was very helpful and helped me out alot
14 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Bilal,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The delivery service was quick
The delivery service was quick. they let me know when something was cancelled. brilliant service. There was good discounts
7 October 2026
Reply from The Perfume Shop - Burnley 302
Hello Hollie,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Served today by Tallulah
Served today by Tallulah, very friendly, helpful and great conversation.
10 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello Gareth,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by the lovely Tallulah
I was served by the lovely Tallulah, who provided great efficient service with a smile, and knocked £5 off my Acqua di Gio. Great representative of the company
9 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Satty
Satty, what a wonderful person. She was so helpful and kind when helping me select the right perfume. Anyone reading this look for Satty.
2 October 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello Muhammad,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Jade was so knowledgeable and helpful
Jade was so knowledgeable and helpful. Helped me select the right perfume for someone very dear.
30 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amina served us today she was very…
Amina served us today she was very knowledgeable and really helped us thank you Amina
26 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Avril,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great Customer Service.
Thanks to Georgia for all her help. Made the shopping experience fantastic.
25 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hi Jamie,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing service from Amina and Georgia
Amazing service from Amina and Georgia
24 September 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello Imran,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hi Jacqueline,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
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