Successful visit to the Burnley store where Tash helped me finding the fragrance for me. I'm usually very indecisive but with Tash's help I've made a great decision in a short time and very happy with... See more
Company replied
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
Me and my friend visited the store recently and were served by Jade. She was really friendly, welcoming and knowledgeable, and took the time to help us try a few different fragrances and make some rec... See more
Company replied
Maryam give me lovely customer service and she was really kind with me thank you for your help
Company replied
I really appreciate the ladies named Tash and Danielle. Both of them helped us in choosing the best of your collection of perfumes. So cooperative, helpful. I always enjoyed my visit to The perfume s... See more
Company replied
Company details
- #34 of 114 best companies in Perfume store
- #67 of 221 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #43 of 132 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
486 reviews
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Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thanks tash and jade amazing customer…
Thanks tash and jade amazing customer service
21 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service and help in store
Great customer service and help in store
21 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, staff were very lovely and helpful!
18 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff are really pleasant and very…
Staff are really pleasant and very helpful and will help you with your scents needs 😄
18 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic customer service received…
Fantastic customer service received here in the Burnley store
Staff go above and beyond to get what you want.
Definitely recommend
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Me and my mum went into the perfume…
Me and my mum went into the perfume shop in. Burnley town centre and she was very very helpful if it was 20 stars in would give it to her Georgina is the name very good on service staff was brilliant
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Successful visit to the Burnley store…
Successful visit to the Burnley store where Tash helped me finding the fragrance for me. I'm usually very indecisive but with Tash's help I've made a great decision in a short time and very happy with it. I'd recommend the Burnley store for being helpful and friendly ☺️
16 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service, really helpful in helping me choose a scent for a family member.
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The young lady behind the counter…
The young lady behind the counter Georgia, was absolutely lovely. She helped my son and showed us the travalo. He couldn't decide which acent to go for so she filled two off those for us. Superb customer service.
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
It was amazing me,my brother and my dad…
It was amazing me,my brother and my dad was treated with respect,kindness and love by Donna she was so sweet and I think she is a wonderful staff member
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Got served by Georgia who was very…
Got served by Georgia who was very helpful and patient with myself and my young daughter. Thank you
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Georgia was absolutely brilliant at helping us pick the perfect scent for a birthday present today.
Very friend and knowledgeable
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Georgia was absolutely amazing she was…
Georgia was absolutely amazing she was kind and very polite
Would recommend
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful staff
Very helpful staff, nothing was to much trouble, made me aware of all my options from fragrance to packing. Both Tash and Georgia are 5 star.
20 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Danielle
Danielle was lovely and got me exactly what i asked for. I explained my allergy's and she worked around them and explained everything perfectly. Its always a pleasure at The Perfume Shop Burnley XX
19 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I really appreciate the lady named Tash…
I really appreciate the ladies named Tash and Danielle. Both of them helped us in choosing the best of your collection of perfumes. So cooperative, helpful. I always enjoyed my visit to The perfume shop. I will recommend everyone to visit the shop.
19 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Danielle was immense
Danielle was immense. Running back and forth to find the most suitable scent as I am quite picky. She did not push. She allowed me to take my time and kept her patience perfectly. Will definitely go back again. Many thanks.
19 August 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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