Very helpful assistant in the shop in Chester. Didnt have the perfume I wanted in stock so I ordered for home delivery. Ordered thursday afternoon and it was delivered saturday. Great service.
Company replied
Location
Switch location7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second time that I’ve used the click & collect service this week at the Chester shopping centre branch and I have to say once again the service was excellent. Placed the order and in less... See more
Company replied
The assistant went to the trouble of checking online prices of bottles not in stock in the shop. She then explained the free delivery and the perfume arrived promptly. Excellent service.
Company replied
Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, United Kingdom
4.8
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service.…
Very helpful assistant in the shop in Chester. Didnt have the perfume I wanted in stock so I ordered for
home delivery. Ordered thursday afternoon and it was delivered saturday. Great service.
15 October 2026
Reply from The Perfume Shop - Chester 30
Hello Gillian,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Chester 30
Hi Samantha,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
This is the second time that I’ve used…
This is the second time that I’ve used the click & collect service this week at the Chester shopping centre branch and I have to say once again the service was excellent. Placed the order and in less than 10 minutes I received a confirmation saying the order was ready to collect. Outstanding service and very attentive when collecting the item too. Thanks again!
30 September 2026
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi Steve,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent service from your assistant!!
12 September 2026
Reply from The Perfume Shop - Chester 30
Hello Janis,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent customer service
The assistant went to the trouble of checking online prices of bottles not in stock in the shop. She then explained the free delivery and the perfume arrived promptly. Excellent service.
17 September 2026
Reply from The Perfume Shop - Chester 30
Hi Maria,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They have had some really good Deals on…
They have had some really good Deals on Perfume so much so I have done my Christmas shopping for the Adults in my family already I would definitely recommend the Perfume Shop you are kept up to date from the moment you place your order until the moment it is delivered
15 May 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the shop in Chester to return…a parcel
I went to the shop in Chester to return a parcel that I ordered by mistake ,the staff were so helpful they did everything for me
8 May 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chester store
The staff in the Chester store go above and beyond. They are so friendly and helpful and it's a pleasure to shop there.
26 April 2026
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Welcoming shop and very friendly staff
Welcoming shop and very friendly staff. Sophie was very knowledgeable, listened well and gave good advice. Not over pushy, which would have put me off. She and her colleague, Sarah, were very helpful.
30 January 2026
Unprompted review
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An excellent 1st class service and…
An excellent 1st class service and great delivery service Highly recommended to all Many thanks
25 November 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fast delivery great communication all…
Fast delivery great communication all good thanks.
14 December 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
So helpful
So helpful. Item
Not available in store so had sent out. Fast delivery .. very happy
11 December 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I sister the Chester store today and…
I visited the Chester store today and was served by Aiden. He was EXTREMELY knowledgeable of all the fragrances. He was professional and very friendly.
This guy needs a raise!
19 November 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
A very big thank you to Hayden 🙂
A very big thank you to Hayden who helped us with guiding us with choosing perfumes. Hayden was helpful and very patient with us and helped us with wi-fi too. Hayden deserves a payrise!!! Thank you Hayden.
15 November 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
fantastic offer on of 25% off
fantastic offer on of 25% off . Needed to do some Christmas shopping so took advantage , shop looked great , loads of choice ,great prices and friendly staff
10 November 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Chester 30
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Always receive excellent advice and…
Always receive excellent advice and guidance from the staff at Chester. Jen was very knowledgeable and I left as a very satisfied customer. If only all my retail experiences were as good as this. Thankyou
19 October 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
My package arrived on time and they…
My package arrived on time and they gave me three perfume samples too .
Love gift box
18 August 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.