Very helpful assistant in the shop in Chester. Didnt have the perfume I wanted in stock so I ordered for home delivery. Ordered thursday afternoon and it was delivered saturday. Great service.
Company replied
Location
Switch location7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER CHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second time that I’ve used the click & collect service this week at the Chester shopping centre branch and I have to say once again the service was excellent. Placed the order and in less... See more
Company replied
The assistant went to the trouble of checking online prices of bottles not in stock in the shop. She then explained the free delivery and the perfume arrived promptly. Excellent service.
Company replied
Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wond... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
7 Newgate Row, The Grosvenor Shopping Centre, CH1 1ER, CHESTER, United Kingdom
4.8
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Sarah and Hayden for…
Thank you Sarah and Hayden for wonderful service and helping to choose the correct perfume. Ironically I went in for a certain perfume, I purchased that along with another bottle promoted by the wonderful Sarah.
It’s a lovely shop with a friendly atmosphere. The shop had lovely displays and it’s an encouraging to buy extras. Again thank you for a lovely experience both xx
12 August 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hello,
We're happy to hear that you had a positive experience and appreciate you shopping with us. Thank you for your 5-star feedback; it's great to know our team helped you find the perfect fragrance.
Sincerely,
Jasmyn
The Perfume Shop
Always use the delivery,it was super…
Always use the delivery,it was super fast and here in couple of days,was notified with every stage of delivery
24 July 2025
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Fabulous customer service, shop clean with amazing offers and displays.arah was so approachable and gave…
Sarah was so approachable and gave great advice regarding the product we wished to purchase.
Hayden was lovely too, they work so well as a team, excellent service.
Thank you both, we will be back very soon.
12 August 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
My fave shop for all aftershave and…
My fave shop for all aftershave and perfume the girls are always so helpful with our fussy selves 🤣 highly recommended 👌
21 July 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
I just visited the perfume shop and I…
I just visited the perfume shop and I love the warm welcome and the recommendations I got. Farhana attended to me, she was so nice to me and my friends.
20 June 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I enjoyed Farhana’s experience
I enjoyed Farhana’s experience. She is a friendly staff who made me spend money.she is so knowledgeable about perfumes ,patient ,friendly and she deserves to be the best staff of the year
20 June 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Popped in with my mum last week and was…
Popped in with my mum last week and was blown away by the level of service provided by Sophie. She took the time to explain the current promotions and gave fantastic advice on products. Sophie is such a friendly and helpful member of staff nothing was too much trouble. We even came back to buy more the same day. Thank you Sophie we'll definitely be back again soon .
14 April 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
They do a very good choice in perfumes…
They do a very good choice in perfumes for both Male and Females. At good prices and an excellent delivery time.
11 April 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Always good service
Always good service, delivered on time and parcel well packaged and good price
20 March 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Fantastic service.
20 March 2025
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Chester 30
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Incredible Customer Service
Incredible customer service, was served by Sarah and she helped me find scents suited to what I liked in another perfume and went above and beyond. She found me a perfume to take as a sample in their new deal and I purchased another bottle of perfume as the offer was too good to miss. Sarah listened to my preferences and every single perfume I tried was just what I was looking for.
4 February 2025
Unprompted review
Reply from The Perfume Shop - Chester 30
We are delighted to hear about your positive experience and the exceptional service you received. It's wonderful to know that you were so well taken care of and that you found the perfect scents. We strive to create a welcoming and helpful environment for all our customers, and your feedback is a testament to our commitment. Thank you for sharing your experience.
Best regards,
Sharain
staff member very helpful
17 December 2024
Ordered in store
Tested the fragrance in store but wanted a gift set which the Chester store ordered for me for home delivery. Arrived in a couple of days. Well packaged. Great service.
10 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.