The Perfume Shop - Colne 356 Reviews 468

TrustScore 5 out of 5

4.9

c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was served by Dreesha , she went above and beyond to make sure I left a very happy customer after telling her I didn’t know what to get, she even gift wrapped my wife’s anniversary perfume on her... See more

Company replied

Rated 5 out of 5 stars

Maryam was absolutely lovely and very helpful. She took the time to help me find the perfect scent and made the whole experience really pleasant. Great customer service and a friendly attitude.

Company replied

Rated 5 out of 5 stars

Made my way to Perfumeshop in Colne and was greeted by lovelet members of staff, especially a lad called Zak who served me with such a pilot manner. Definitely would come again!

Company replied


Company details

  1. #29 of 111 best companies in Perfume store
  2. #69 of 220 best companies in Beauty product supplier
  3. #21 of 82 best companies in Cosmetics and Perfumes Supplier
  4. #35 of 131 best companies in Cosmetics shop
  5. #28 of 66 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

468 reviews

5-star
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1-star

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Rated 5 out of 5 stars

The delivery service was very quick,the…

The delivery service was very quick,the perfume was ordered Friday tea time and was delivered Saturday morning

17 April 2026
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by Dreesha

I was served by Dreesha , she went above and beyond to make sure I left a very happy customer after telling her I didn’t know what to get, she even gift wrapped my wife’s anniversary perfume on her suggestion.
She is an asset to your company , I will definitely be coming back again
إِنْ شَاءَ ٱللَّٰهُ

1 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam was absolutely lovely and very…

Maryam was absolutely lovely and very helpful. She took the time to help me find the perfect scent and made the whole experience really pleasant. Great customer service and a friendly attitude.

15 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service served by the lovely Zak, service with a smile and wonderfully gift wrapped a birthday present for us too! Thank you

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service!

7 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good service from mariam and tracy

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam and Tracey was exceptional…

Maryam and Tracey was exceptional thanks a lot for your service

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent costumer service

Excellent costumer service, very friendly and helpful
Served from maryam

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very friendly experience with maryam

Very friendly experience with maryam. Thankyou 🥰

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful service from Tracy and…

Very helpful service from Tracy and Mariam. Lovely and friendly 😊

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Mariyam and Tracey for the…

Thank you Mariyam and Tracey for the lovely customer service. Always come here to shop.

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely staff

Maryam was extremely lovely and helpful, helped me choose the best gift!

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service helped out so…

Amazing customer service helped out so much was unbelievable felt very welcomed thank you to Tracy and Maryam

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam provided me very good service…

Maryam provided me very good service ,thanks to her I picked a really great gift!!!

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I visited the branch in Colne and was…

I visited the branch in Colne and was served by Maryam, she helped me find the perfect gift! Excellent service 🫶🏼

1 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natalie and mariam were so helpful and…

Natalie and mariam were so helpful and kind I think they should get a raise made my experience so much easier

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam was so helpful at the boundary…

Maryam was so helpful at the boundary store site and helped up to choose some lovely perfumes for our wedding!!!

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We had a good experience with Natalie…

We had a good experience with Natalie and Maryam, they gave us a good service.

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam and Trizzy are very helpful ❤️

4 April 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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