The Perfume Shop - Colne 356 Reviews 

486
TrustScore 5 out of 5

4.9

c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience at The Perfume Shop on Saturday! I was served by Zac, who was absolutely amazing from start to finish. My husband and I were looking for the perfect birthday gift fo... See more

Company replied

Rated 5 out of 5 stars

I did my shopping at boundary outlet in colne I've been served by Zak, he was very polite and friendly. I had a very good experience and felt welcomed. He answered my questions and was very patient wi... See more

Company replied


Company details

  1. #35 of 114 best companies in Perfume store
  2. #69 of 220 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 131 best companies in Cosmetics shop
  5. #25 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

486 reviews

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4.9

All reviews

(486)

35,330 reviews in the last 12 months

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Rated 5 out of 5 stars

Zak at Boundary Mill

Came in with my daughter and Zak was very helpful and a lovely young man.

28 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing Service

Needed help picking a gift for my wife, Maryam and Tallulah helped so much when doing this, will definitely be coming back!!!

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maryam and Tallulah were very helpful…

Maryam and Tallulah were very helpful and patient today.

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tallulah

Tallulah,
Absolutely wonderful seller! The perfume is 100% authentic, smells amazing, and was beautifully packaged

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service today😀thanks to…

Excellent service today😀thanks to tallulah👍🏼

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I would like to say thank you for great…

I would like to say thank you for great service miss Tadulah she was very helpful with my purchase.

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Friendly service from Tallulah. Great price and choice.

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely experience

Lovely experience, Tallulah was brilliant at helping me find what i was looking for. amazing customer service !

27 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I came in to buy a a perfume for my mum…

I came in to buy a a perfume for my mum and wasn’t sure on which one to get her and so I was greeted by a staff member named tallulah she helped me by asking questions on what scents my mum likes and then after that we decided on one. The customer service was excellent and I will definitely be coming back.

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

We're happy to hear that you received excellent customer service and found the perfect perfume. We appreciate you taking the time to leave us a review and we look forward to seeing you again.

Many thanks,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Good service and excellent customer…

Good service and excellent customer care by zak

26 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service

Good service so kindly guy Zak

26 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zac was really lovely and helpful

Zac was really lovely and helpful. Very fast and efficient! Thank you.

26 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Misbah was amazing help

Misbah was amazing help! Wouldn't have been able to make my mind up without her :)

25 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Missba was fantastic today

Missba was fantastic today, the store staff are always really friendly and don’t overwhelm you with service! I was looking for a new scent today and I found one that didn’t break the bank!

25 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

We're happy to hear that you found a new scent and that our staff were friendly and helpful without being overwhelming! Thanks for your kind words, we appreciate you.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Zak very helpful made me choose the…

Zak very helpful made me choose the right perfume, fantastic service!

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zak very friendly and good customer…

Zak very friendly and good customer service

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to Zak! We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zack is a good shop kapeer

Zack is a good shop kapeer

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to Zack! We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lacey was very helpful

Lacey was very helpful. Lovely experience

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zak was very friendly and delivered…

Zak was very friendly and delivered good customer service. Will definitely shop again!

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zack gave good customer service to us and was very polite.

Very good shop

24 January 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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