The Perfume Shop - Cumbernauld 179 Reviews 

199
•
TrustScore 5 out of 5

4.9

Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW CUMBERNAULD, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Norma helped me today at the Cumbernauld Perfume Shop. I was buying an aftershave for my husbands birthday. She was lovely and friendly, very patient and informative about the different aftershaves... See more

Company replied

Rated 5 out of 5 stars

Val was very friendly and super helpful, she helped me choose something for my partner’s birthday while also ensuring good value of money was spent. Fabulous service :)

Company replied

Rated 5 out of 5 stars

Both Angela and leanne were very helpful knowledgeable with all the up to date fragrances,we left feeling very satisfied with the right choices of both aftershave and perfumes purchased for us. Thanks... See more

Company replied


Company details

  1. Perfume store
  2. also in
  3. Beauty product supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics shop
  6. Flavours, fragrances and aroma Supplier
  7. Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW, CUMBERNAULD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(199)

35,459 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Customer Service

Norma helped me today at the Cumbernauld Perfume Shop. I was buying an aftershave for my husbands birthday.
She was lovely and friendly, very patient and informative about the different aftershaves I was looking at. Norma you are an absolute Credit to your store x

16 October 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello Karen,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served today by Val in the…

I was served today by Val in the Cumbernauld store. Val couldn’t be more helpful in advising me on the best to get for my money, she gift wrapped my gift and was so nice.

15 October 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello Chelsey,

Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val was very friendly and super…

Val was very friendly and super helpful, she helped me choose something for my partner’s birthday while also ensuring good value of money was spent. Fabulous service :)

13 October 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi Alice,

Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

A brilliant service as always from Val…

A brilliant service as always from Val & Janet! Gave great advice and helped in every way possible. A pleasure being in store and served by them!

1 October 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello Kyle,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Both Angela and leanne were very…

Both Angela and leanne were very helpful knowledgeable with all the up to date fragrances,we left feeling very satisfied with the right choices of both aftershave and perfumes purchased for us. Thanks ladies we will always come back to this store for more.

20 September 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi Emma,

Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Val an amazing upseller great at…

Val an amazing upseller great at helping buy a wonderful birthday gift.

15 September 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service

Amazing service, great advice and lovely girls.

27 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

So smiley and helpful with er service…

So smiley and helpful with er service her name was jackie

25 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Staff at perfume shop Cumbernauld are…

Staff at perfume shop Cumbernauld are lovely & so helpful :)

24 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

5 stars

Janet was so helpful and I even got a discount! Service with a smile, can't ask for more :)

22 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

This is a great shop I went in for a…

This is a great shop I went in for a present for my mum and the lady serving me was so helpful and really made the experience so easy and nice. Definitely recommend 😊

18 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Gee whizz!

Gee whizz! Talk about customer service... Jackie in Cumbernauld was OUTSTANDING today. Nothing was too much trouble. I had no idea what I wanted to buy my partner. Jackie went out of her way to talk through the various scents till I settled on the ONE! And to top it off made the 'last minute gift' look so special with personalised ribbon! Just beautiful! Jackie is an asset to your company ✨️ Thanks Jackie x

17 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent

Janet and Jackie were very friendly and helpful. Let me smell lots of new products. Two very nice people

15 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent

Both ladies Janet and Jackie were so nice and helpful and let me try a few different perfumes. Yes I spent way more than planned but worth it ☺️

15 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was served by val today absolutely…

Was served by val today absolutely superb service actually all the ladies were lovely! Janet and Jackie
Lovely ladies

6 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lea Ann was super helpful and upsold

Lea Ann was super helpful and upsold
Very easy experience

5 August 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Stopped by to pick up a gift for a friend’s birthday and Leeanne was super helpful. She took on board my budget and was able to make relevant recommendations, then kept me informed on all offers and I was also able to pick up a wee something for myself!
Excellent curtomer service and friendly staff 😊

30 July 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It was a Jackie and Lee Anne in…

It was a Jackie and Lee Anne in cumbernauld perfume shop there service was absolutely brilliant 👏 thanks laddies love the perfumes

29 July 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Janet in the the Cumbernauld store was…

Janet in the the Cumbernauld store was very knowledgeable and not to mention patient with the number of aftershaves I tried. Leanne was super helpful too, you can tell they work well as a team. Maybe see you on Barra some day!

20 July 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

val could not have been more helpful…

val could not have been more helpful helping me choose the perfect gift for my daughter can't thank her enough

24 July 2026
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look