Stopped by to pick up a gift for a friend’s birthday and Leeanne was super helpful. She took on board my budget and was able to make relevant recommendations, then kept me informed on all offers and... See more
Company replied
Location
Switch locationUnit 33b, The Antonine Centre, Tryst Road,, G67 1JW CUMBERNAULD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful experience with the girls in the Cumbernauld shop Janet and Leeann were very attentive and friendly and they really made my day with the bespoke gift they created for me I was really i... See more
Company replied
Lee Anne was very friendly and kind.
Company replied
Was served by val today absolutely superb service actually all the ladies were lovely! Janet and Jackie Lovely ladies
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #42 of 130 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #26 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW, CUMBERNAULD, United Kingdom
4.9
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were so helpful
The staff were so helpful, helping me sort my refund exchange out. Also helping me choose the best deal for me that day .
18 November 2025
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Great experience staff Jane from…
Great experience staff Jane from Cumbernauld shop the Antonine centre.
Jane has a great enthusiasm for her job and her customer sales chat is excellent.
18 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Janet Cumbernauld store very friendly
Janet at the Cumbernauld store was very friendly and extremely helpful
18 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Great Prices and service
Brilliant selection of fragrances. Great Black Friday deals! Loads of great sets at prices that won't break the bank. Fast delivery and well packaged. Really nice staff in their store also.
7 November 2025
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
The staff in Cumbernauld r so so…
The staff in Cumbernauld r so so helpful.Love the shop
11 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
First class customer service today when…
First class customer service today when I was in doing some Christmas shopping. Janet was brilliant very helpful and got all sorted with my purchase.
9 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
Lovely jubbbbleeeee
There was no issues picking my order,getting it delivered no issues all went well,quick and easy,😃👍lovely
3 November 2025
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
Lovely perfume
Lovely perfume. Janet was very helpful and friendly. Was appreciated. 😊
4 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Cumbernauld store, lovely staff
I was helped by Val in the Cumbernauld branch, she is so pleasant and friendly and took time to help me with choices. I really enjoy shopping here and will continue to do so. My husband was really pleased with his new aftershave.
1 November 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Always a pleasure getting served by…
Always a pleasure getting served by Donna and looked after like very nicely
Always serving with smile
10 October 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Janet was so helpful and friendly
Janet was so helpful and friendly. Got loads of info and range of options, and even with personalised gift wrapping I was in and out! Great service.
19 October 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Patient and knowledgeable staff
Really happy with my experience at the Cumbernauld perfume shop. I needed a last minute gift for my friends birthday and the lovely Angela was so helpful and polite and was patient as I was stuck between a few perfumes and Angela let me try several and was very knowledgeable, thanks very much!
15 October 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Val was lovely and extremely helpful
Val was lovely and extremely helpful. Will be back for sure.
11 October 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Great service
Val was very polite and helpful, sorted out my points card for me aswell
28 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
Was in the market for a new aftershave…
Was in the market for a new aftershave and Janet helped guide me in the right direction with excellent product knowledge. Great chat too and I'm very happy with my purchase! I will be back
27 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Very friendly, helpful and knowledgeable staff
I visited today to buy a travel spray, it was nearing the end of the day but Jackie let me know that there was a deal, how it worked and what the total cost would be. She was very knowledgeable, friendly and extremely patient while I chose the spray bottles I wanted! Top class service and can’t thank her enough. I’ll definitely be back soon!
23 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Janet and Val are magic 🪄✨ knowledgable…
Janet and Val are magic 🪄✨ knowledgable and outstanding customer service x
18 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
The staff were so very helpful and…
The staff were so very helpful and friendly. Such lovely people, a total joy!
17 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Amazing service & so friendly
Amazing service & so friendly! I came in stressed but Janet & Norma made me me feel so relaxed :)
17 September 2025
Unprompted review
Reply from The Perfume Shop - Cumbernauld 179
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.