Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.
Company replied
Location
Switch locationUNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW SOUTH NORMANTON, GB
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See what reviewers are saying
We visited the East Midlands designer outlet store. Brooke was very helpful, greeted us and asked us if we’d like any help. I found a perfume I’ve been looking for at a massively cheaper price than el... See more
Company replied
Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really wel... See more
Company replied
Charlie and Temi are lovely 🩷Helped me choose a great perfume for my daughters birthday, gift wrapped beautifully, thank you xx
Company replied
Company details
- #34 of 116 best companies in Perfume store
- #67 of 216 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #43 of 130 best companies in Cosmetics shop
- #26 of 68 best companies in Flavours, fragrances and aroma Supplier
- #29 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW, SOUTH NORMANTON, United Kingdom
5.0
Excellent
4k reviews
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Fantastic service at the East Midlands…
Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.
19 August 2026
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Friendly team
Friendly team, got exactly what I needed, great customer service, would definitely return.
22 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great help from Charlie helping me find…
Great help from Charlie helping me find the scent I was looking for
17 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chloe and Charlie were excellent sales…
Chloe and Charlie were excellent sales persons, very patient, professional and very helpful.
16 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, wide range of choices, lovely staff and very friendly environment
16 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke was very helpful
16 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Raphael was fantastic
Raphael was fantastic! Helped us pick a great perfume and was great customer service
15 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Raphael nice service .highly recommended
Raphael nice service .highly recommended
15 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best customer service I’ve ever had in…
Best customer service I’ve ever had in my existence
15 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brilliant customer service
Brilliant customer service, in particular Raphael. Helped me find a few gifts when I couldn't decide. Great support and would recommend
15 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Raphael great customer service well…
Raphael great customer service well presented and polite
15 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service from Brooke
14 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very fast,very helpful and very…
Very fast,very helpful and very friendly staff.could not be happier
14 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service
Great service, lovely and welcoming shop, and great deals in shop! Always buy something when we come to the outlet!
11 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very nice staff and good explanations
11 August 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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