Got excellent service from Amy she was so patient with me and managed to select two purchases that I would not have chosen due to good customer service. She listened to what I was looking for for two... See more
Company replied
Location
Switch locationUnit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kim made picking an aftershave for my Dad’s Birthday so easy. She was genuinely kind and made me feel like she cared. Kim wrapped my gift up beautifully and made my experience really lovely. Thank you... See more
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more
Company replied
My daughter and I had a lovely experience at The Perfume Shop in Livingston and were served by Katrina, who was absolutely fantastic. She was polite, friendly and very helpful, and her knowledge of th... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom
4.9
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service very polite…
Brilliant customer service very polite and helpfull and a will be back thank you imy
26 October 2026
Unprompted review
I had lovely time shopping in this shop…
I had lovely time shopping in this shop tonight...got gifts for my daughters..was helped with Amy who also offered to gift wrap my gifts...Amy showed me some special offers that were too good not too buy...
Also Finn was also helping me as I got my eyes on Marc Jacobs as I was leaving it was there star buy...Find kindly wrapped this up for me...The service was great...Just lovely girls..thank you
25 October 2026
Unprompted review
Great help from Sophie today
Great help from a friendly polite girl called sophie helped me pick a perfume for myself today, so helpful and approachable I will definitely be back to this store.
25 October 2026
Unprompted review
Best expirience ever 100% original
Best expirience ever 100% original
Thanks FIN you are so sweet
25 October 2026
Unprompted review
Good experience and staff communication…
Good experience and staff communication is very helpful
25 October 2026
Unprompted review
Kim was very friendly and welcoming
Kim was very friendly and welcoming. Helped us choose the right aftershave and gift set. Lovely service
24 October 2026
Unprompted review
Kim made picking an aftershave for my…
Kim made picking an aftershave for my Dad’s Birthday so easy. She was genuinely kind and made me feel like she cared. Kim wrapped my gift up beautifully and made my experience really lovely. Thank you.
16 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wowwwww
Wowwwww, it really amazing, the lady that served me was really nice and helpful. Really kind
23 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Mrs Courage,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great customer service from Kim
Great customer service from Kim! Looked after us well and we will definitely be back
21 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Jamie,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Was in today to purchase gifts and was…amazing
Was in today to purchase gifts and was served by the lovely Sophie in the Livingston store honestly really lovely service very friendly and will definitely recommend
19 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Amanda,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent customer service.
Excellent customer service at this location. I visited the store to purchase Emporio Armani Stronger With You Intensely on behalf of a friend. Both team members were incredibly professional, but I want to specifically commend Kim for her helpfulness and generosity with a discount, as well as her colleague for her polite and welcoming demeanor. They create a fantastic shopping environment.
18 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Aneel,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kim at the Livingston store
Kim at the Livingston store was lovely..
Really nice and helpful.. will be back for more me treats lol..
17 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Paula,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
My daughter and I had a lovely…
My daughter and I had a lovely experience at The Perfume Shop in Livingston and were served by Katrina, who was absolutely fantastic. She was polite, friendly and very helpful, and her knowledge of the perfumes made choosing the right one so much easier. She took the time to help us and made the whole experience enjoyable and welcoming. Excellent customer service from start to finish. Thank you, Katrina, for making our visit such a pleasant one! Highly recommend.
9 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Atika,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Got excellent service from Amy she was…
Got excellent service from Amy she was so patient with me and managed to select two purchases that I would not have chosen due to good customer service. She listened to what I was looking for for two family members with different tastes in perfume and cologne. Well done Amy a credit to your Comapny.
15 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello Pamela,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Livingston 109
Hello Uzair,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great customer service
8 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Allisia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Kim was lovely from start to finish.
Kim was lovely from start to finish.
Knowledgeable and friendly she was a pleasure to deal with.
I hate pushy sales people and she definitely wasn't one.
Thank you for wrapping and personalising my sons ribbon.
See you again at Christmas..
Karen
10 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Karen,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Fully high recommend
Fully high recommend, customer service is very high. There's nice lady in there KATRINA she's gives best service. Fully recommend
9 October 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hi Sadeem,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.