I would give them more stars but that max is 5 unfortunately . 10/10 experience We loved the staff i would recommend this to everyone i know. The staff were helpful and respectful and Aleah was so k... See more
Location
Switch locationUnit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
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See what reviewers are saying
Great service, very helpful staff members. From arora and aleyah, helped my son and daughter choose out a perfume. Managed to get a wonderful present aswell.
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more
Company replied
Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior man... See more
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #64 of 219 best companies in Beauty product supplier
- #21 of 85 best companies in Cosmetics and Perfumes Supplier
- #40 of 132 best companies in Cosmetics shop
- #27 of 66 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom
4.7
Excellent
46 reviews
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Kim was very helpful
Kim was very helpful, I got exactly what I asked for and the offer on in store made it a bargain in my eyes.
19 July 2026
Unprompted review
I would give them more stars but that…
I would give them more stars but that max is 5 unfortunately . 10/10 experience
We loved the staff i would recommend this to everyone i know. The staff were helpful and respectful and Aleah was so kind aurora was very respectful to my mother would always come backkkk.
19 July 2026
Unprompted review
Great service
Great service, very helpful staff members. From arora and aleyah, helped my son and daughter choose out a perfume. Managed to get a wonderful present aswell.
19 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went in looking for a new scent and…
I went in looking for a new scent and Aurora from my local branch went above and beyond helping me find a new aftershave
9 July 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited The Perfume Shop store 00109
I visited The Perfume Shop in Livingston (Store 109) and wanted to recognise two members of staff who made my experience exceptional firstly, Aurora, who served me on this visit, couldn't have been more helpful she was friendly, knowledgeable and genuinely took the time to help me find exactly what I was looking for, I never felt rushed, even though all the other shops had already closed she stayed patient, smiling throughout, and made the whole experience enjoyable i also recognised another member of staff, Fin, who helped me on a previous visit back in May she was equally fantastic, with excellent knowledge of fragrances and the same warm, welcoming attitude together, Aurora and Fin make a brilliant team, in a time when great customer service can be hard to find, they both went above and beyond, there professionalism, product knowledge and genuine care for customers really stood out i sincerely hope The Perfume Shop knows what an asset these two are, because they are a huge credit to the company, they made what could have been a simple shopping trip a genuinely memorable experience
Thank you both I look forward to shopping with you again.
7 July 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always a pleasure to shop here staff…
Always a pleasure to shop here staff very friendly and helpful
1 May 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience, very friendly and helpful staff. Very good selection of perfumes.
2 May 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks to Claudia, Sophie and Aleah
Thanks to Claudia, Sophie & Aleah for making my choice so easy and helping me pick something out for a loved one.
7 March 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Experience in store.
Had a wonderful experience talking to both of the representatives (Claudia and Kem)here at the store explained about the perfumes and about the VIP Cards and points.
The perfume shop - livingston 1
4 April 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aleeha was fantastic
Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior manager i recognise true passion, she's a keeper! Store Livingston Centre.
Thanks
Aamer
10 March 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
E- mail sent not just with order
E- mail sent not just with order, but also about the dispatch & arrival of the delivery
9 February 2026
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from 3 lovely ladies.Went to the store in livingston today…
Went to the store in livingston today as the fragrance store hadn't prepared my order.
The ladies in store helped me get what I needed and gift wrapped it for me too.
Love the ribbon offer it's fantastic.
Very happy customer today thankyou ladies in store on Saturday 14th February.
14 February 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kim and Fin were brilliant today
Kim and Fin were brilliant today, helped me make up a personalised gift set for valentines
11 February 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from the girls in store…
Amazing service from the girls in store and Kim was amazing xxx
5 February 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good experience going into the shop…
Good experience going into the shop today the girls was lovely
26 January 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best staff
I have visited the perfume shop in livingston the staff in this store is amazing specially Claudia & Kim very welcoming, Friendly & helpful felt very comfortable
24 January 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great staff and help
I went in barely knowing what I was doing and with a vague description of the perfume I was looking for and Claudia was amazing. She found what I was looking for and sorted out a week discount too! Brilliant service.
20 January 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anniversary gift
The ladies in here are lovely helped me find my favourite Bridgerton perfume as a wedding anniversary gift total professionals and extremely knowledgeable and helpful.
18 January 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent shopping experience
Excellent shopping experience. Finn was so helpful and patient. Finn confidently helped my son choose a perfume for his girlfriend’s birthday. Finn is a credit to the store.
18 January 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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