I received excellent customer service from a young lady called Steph in the Cleveland Centre branch of the Perfume shop. She was professional, very helpful and friendly plus advising me of the discou... See more
Location
Switch location9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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See what reviewers are saying
I visited the Cleveland Centre store today and was served by Grace. She was very attentive, helpful and friendly. We tried a number of fragrances and she let me take my time in choosing a gift set. Th... See more
Company replied
Excellent customer service by Simran .I am glad to always purchase from the shop due to her customer satisfaction given to me
Company replied
Excellent customer service from Steph, She was friendly, professional and genuinely helpful throughout my visit. I purchased YSL Libre Santal Couture and Steph made the whole shopping experience a ple... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom
5.0
Excellent
412 reviews
Asks customers to review
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Anne and Simran were very welcoming and…
Anne and Simran were very welcoming and provided excellent customer service to me and my daughter, provided various lovely recommendations and were very kind and friendly and made the experience very Pleasant.
26 October 2026
Unprompted review
Anne & simran lovely custom service…
Anne & simran lovely custom service really recommend great discounts lovely laughs and convocation's
26 October 2026
Unprompted review
First class service from Steph
I received excellent customer service from a young lady called Steph in the Cleveland Centre branch of the Perfume shop. She was professional, very helpful and friendly plus advising me of the discounts. She asked who the perfume was for and gift wrapped it for me. Will definitely shop there again. Thank you. Alan
24 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good experience Stephanie was super…
Good experience Stephanie was super helpful amswered all the questions amd pointed us to deals and offers
21 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Lewis,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The best costumer service and patient…
The best costumer service and patient staff so appreciate that she give me the gift aswell
Stepheny thanks very much for your service
20 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Abdul,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I vizitez the perfuzie shop and was…
I vizitez the perfuzie shop and was servea by simran she was lovely i will definitiely be returning
20 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Felicia,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Anne is always so polite and helpful
Anne is always so polite and helpful, I have been completely by here for years , she always delivers 5 star service , will help me make the right decision when buying birthday/ Christmas gifts, this is the only perfume shop I come to because of Anne ! :)
20 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Hussina,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Cleveland Centre- Grace was lovely
I visited the Cleveland Centre store today and was served by Grace. She was very attentive, helpful and friendly. We tried a number of fragrances and she let me take my time in choosing a gift set. There was no pressure to buy just amazing customer service and first class attention. Grace kindly gave me a couple of free samples as part of my purchase which made the visit memorable and will make me return in the future. Grace had a lovely attitude and was genuinely interested in helping me pick the perfect fragrance for my daughter.
16 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service . we’ve came in looking for a birthday presents and Steph was lovely today , she helped us find the perfect scents 🥰
16 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Tricia,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Stephanie and Simran were so kind and…
Stephanie and Simran were so kind and considerate! They were very attentive and keen to help, thank you!
16 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Minahil,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop thanks to Simran! She was very friendly, polite, and helpful, and took the time to help me find the perfect fragrance. Her customer service was excellent, and she made me feel welcome and valued. Thank you, Simran, for your lovely service. Highly recommended! 🌸✨
16 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Simona,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Steph gave excellent service
Steph gave excellent service. Very helpful.
16 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Gary,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello Abdo,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Big Thanks To Tamzeen Who Was Extremely…
Big Thanks To Tamzeen Who Was Extremely kind and helpful for not only me but my grandmother as well who bought something because of how amazing her customer skills was with me and also was kind to give me 2 gifts always enjoy shopping here
15 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Buzunesh,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great service Mbro store
Stephanie in the Middlesbrough Store was super friendly and extremely helpful and knowledgeable. Helped me find the right scent for me, very happy
15 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Lily,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Brilliant service by Steph really…
Brilliant service by Steph really helpful n professional x👌👍
15 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Paul,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
A very good experience with the staff …
A very good experience with the staff "Steph" in Middlesbrough with good customer service... Happy shopping
14 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Kenny,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent customer service from Steph
Excellent customer service from Steph, She was friendly, professional and genuinely helpful throughout my visit. I purchased YSL Libre Santal Couture and Steph made the whole shopping experience a pleasure. Her warm approach, product knowledge and attention to detail really stood out. It’s lovely to receive such personal service. Steph is a real credit to the store, and I wouldn’t hesitate to return. Thank you.
13 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Brilliant services from simran and…
Brilliant services from simran and Steph couldn’t do enuff for us nowt better than that x
12 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
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