Brought my aftershave obsessed 10 year old in for his birthday. Both Anne and Temzeen were amazing with him. Polite, professional making the experience so much better for us both. Thank you both so mu... See more
Company replied
Location
Switch location9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service from Olivia this morning, very friendly Anne managed to up sell me a travel atomizer. Fantastic , professional. Top knotch
Was in store today and served by Simran she was very helpful and allowed me to smell and find my perfect scent she was polite and very knowledgeable
We went in today to look at a few perfumes, Sana was genuinely so helpful with everything and had so much patience in helping us out! Her knowledge about perfumes was unmatched, she knew exactly which... See more
Company replied
Company details
- #33 of 111 best companies in Perfume store
- #69 of 217 best companies in Beauty product supplier
- #22 of 81 best companies in Cosmetics and Perfumes Supplier
- #44 of 132 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 108 best companies in Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom
4.9
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was in store today and served by Simran…
Was in store today and served by Simran she was very helpful and allowed me to smell and find my perfect scent she was polite and very knowledgeable
28 June 2026
Unprompted review
Brilliant service from Olivia this…
Brilliant service from Olivia this morning, very friendly Anne managed to up sell me a travel atomizer. Fantastic , professional. Top knotch
26 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sana was absoloutely lovely
Sana was absoloutely lovely. and was such a great help
24 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana helped me so much she was really…
Sana helped me so much she was really friendly, great customer service came away feeling really happy.
24 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10 experience
10/10 experience. Simran helped me pick out some scents and her knowledge of perfumes was in depth.
23 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia helped in picking some nice…
Olivia helped in picking some nice perfume for the Mrs very very very helpful
19 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was very friendly and helpful
Olivia was very friendly and helpful. She helped me to choose out 2 new scents. Very good experience and reasonably priced.
19 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simran made my experience so special!
Simran made my experience so special!! Thank you so much for helping me choose the perfect scent for gifting❤️❤️❤️❤️
16 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana was absolutely amazing and so…
Sana was absolutely amazing and so helpful with making a hamper shes the best
14 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tamzeen ia a really good staff and she…
Tamzeen ia a really good staff and she helped us make excellent perfume choices. She was really patient and helped us thoroughly till we found our perfect perfume match. She is a wonderful staff.
13 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brought my aftershave obsessed 10 year…
Brought my aftershave obsessed 10 year old in for his birthday. Both Anne and Temzeen were amazing with him. Polite, professional making the experience so much better for us both. Thank you both so much. Would highly recommend
13 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
ann had amazing customer service and…
ann had amazing customer service and she was extremely helpful
13 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady simran was really helpful and…
The lady simran was really helpful and polite. Good experience overall.
13 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really nice people made me feel…
Really nice people made me feel comfortable didn’t rush me let me take my time lovely people.
Will be coming back just because of Tamzeen alone
11 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady's took te with me asked…
The lady's took te with me asked questions then made suggestions on aftershaves
Took time to give testers and talk about what I wanted and what I used .
29 May 2026
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service! Tamzeen was fantastic!
Amazing service! A happy regular customer here!
Wonderful freindly experience today as usual.
Tamzeen was amazing and very patient and showed me zillions of tester.
8 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service at the shop with…
Excellent service at the shop with Sana. She helped out loads and provided a quick and efficient service with what we wanted.
7 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good experience
I had a really good service and Sana was really helpful to get the ones which we wanted. Though I needed only 2 she offered me some offers which was really impressive and I ended with 4 for the cost of 2.
Thank you Sana for the good service
6 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
was in to buy perfume but I am fussy…
was in to buy perfume but I am fussy customer when coming to buy smells for myself. she was helpful grabbing all the ones I asked for and was accurate when some thing was sweet or strong or floral. so I made my some of my choices from her recommendations, also gave me a handful of samples and a bag for i assume for the amount I spent but also cos I asked as was my birthday 🤪. thank you Tamzeen
6 June 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.