I received excellent customer service from a young lady called Steph in the Cleveland Centre branch of the Perfume shop. She was professional, very helpful and friendly plus advising me of the discou... See more
Location
Switch location9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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See what reviewers are saying
I visited the Cleveland Centre store today and was served by Grace. She was very attentive, helpful and friendly. We tried a number of fragrances and she let me take my time in choosing a gift set. Th... See more
Company replied
Excellent customer service by Simran .I am glad to always purchase from the shop due to her customer satisfaction given to me
Company replied
Excellent customer service from Steph, She was friendly, professional and genuinely helpful throughout my visit. I purchased YSL Libre Santal Couture and Steph made the whole shopping experience a ple... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom
5.0
Excellent
412 reviews
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Steph was fantastic
Steph was fantastic, great customer service, very friendly and fast. Didn't waste my time or drag out testers. Was very patient with me. Thank you
12 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Hassan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent customer service by Simran .I…
Excellent customer service by Simran .I am glad to always purchase from the shop due to her customer satisfaction given to me
11 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Ivy,
Thank you for your 4⭐review! We truly value your feedback and are pleased to hear that you had an enjoyable shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello Abbie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simon and stephanie are very polite and…
Simon and stephanie are very polite and very good customer service
10 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Monika,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Simran was very helpful in finding us…
Simran was very helpful in finding us our sprays 10/10 customer service
9 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Tony,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simran she is the best seller my God…
Simran she is the best seller my God she is my best i come back again because of her
7 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Luna,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simran was very kind and helpful
Simran was very kind and helpful. Helped us choose the perfect gift and I also ended up treating myself for a nice perfume.
5 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Soha,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anne in the Cleveland centre in the…
Anne in the Cleveland centre in the perfume shop is a amazing lady .her customer service is second to none always made to feel welcome never pressurised its the best shopping experience I have. thankyou Anne your a star x
3 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
The Perfume Shop Customer Services
Logan
Reply from The Perfume Shop - Middlesborough 136
Hello Lenuta,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simon was lovely and so helpfully
Simon was lovely and so helpfully, she made my shopping experience a dream and I will definitely be back shopping there because of her xx
2 October 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Danielle,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello Ellie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simre good customer service service…
Simre good customer service service thank you
30 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Tizita,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Absolutely brilliant service from Anne
Absolutely brilliant service from Anne. She was great. I got some good deals. Wrapped them up perfectly. Got a few free samples too. Will definitely go again. Thank you Anne you were fantastic xx
30 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Miriam,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Amazing customer service from Simran…
Amazing customer service from Simran and Stephanie!
27 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Charlotte,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent customer service provided by…
Excellent customer service provided by Stephanie. Very knowledgeable about all the products I purchased. I purchased additional products as she was very professional. Thank you Stephanie. Highly recommended
26 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Mo,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Stephanie was absolutely mint
Stephanie was absolutely mint, guided me very good. Had my sauvage elixir ( 8th bottle btw) . 20% off. 107 for 60ml….. mint proce mint experience.
25 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hi Abu,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello Nagender,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Simran served me today and was very…
Simran served me today and was very helpful and knowledgable. Great service
25 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Mike,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello Sindhu,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Stephanie helped me choose a good…
Stephanie helped me choose a good perfume she was very nice
22 September 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello Ayub,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
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