I received excellent customer service from a young lady called Steph in the Cleveland Centre branch of the Perfume shop. She was professional, very helpful and friendly plus advising me of the discou... See more
Location
Switch location9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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See what reviewers are saying
I visited the Cleveland Centre store today and was served by Grace. She was very attentive, helpful and friendly. We tried a number of fragrances and she let me take my time in choosing a gift set. Th... See more
Company replied
Excellent customer service by Simran .I am glad to always purchase from the shop due to her customer satisfaction given to me
Company replied
Excellent customer service from Steph, She was friendly, professional and genuinely helpful throughout my visit. I purchased YSL Libre Santal Couture and Steph made the whole shopping experience a ple... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom
5.0
Excellent
412 reviews
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Simran was amazing got the thing I was…
Simran was amazing got the thing I was looking for amazing customer service
15 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nice and fine experience
Nice and fine experience, simran was very helpful and kind to the customers. She is very responsible for the company too.
15 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Stephanie,
Stephanie,, was a massive help,, explained all the offers and got I mini bottle of perfume for free. Thank you
15 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran is such a brilliant sales…
Simran is such a brilliant sales person, she’s very delightful and helpful. I would normally shop online but would now always go in store because of her! I hope she gets all the reward and accolades she deserves❤️❤️
And for TPS, thank you for the discounts always☺️☺️
15 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ann was Very helpful and very kind to…
Ann was Very helpful and very kind to me and my daughter highly recommend
15 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great services from Stephanie
Great services from Stephanie. Amazing 🤩
14 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served today by tamzeen absolutely…
Served today by tamzeen absolutely amazing service. Highly recommend x
13 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tamzeen
Tamzeen
I had a beautiful experience and tamzeen was so nice and kind and she helped me choose my perfume. Really satisfied.
12 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran and Anne were excellent super…
Simran and Anne were excellent super friendly and really helped me in finding thr right fragrance. Will definitely be revisiting.
11 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anne was extremely helpful
Anne was extremely helpful, first time in the store in Middlesbrough. Ill deffo come again
11 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Came into simran was absolutely spot on…
Came into simran was absolutely spot on and helped me and my mate get the sprays we were looking for, will be shopping here again
9 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran very helpful very knowledgable…
Simran very helpful very knowledgable and made it so easy to buy , will definitely come again.
9 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran was very helpful and very easy…
Simran was very helpful and very easy to talk to and upsold products well
8 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really good service
Stephanie was super nice and extremely helpful when it came to recommending and helping me choose the right scents. She really took the time to help me find what I was looking for. The shop is also really affordable, with plenty of great options to choose from. Would definitely recommend!
8 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran was extremely helpful
Simran was extremely helpful. Very polite and well spoken. I received some free samples and a candle. Keep up the good work, fabulous customer service.
8 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran is a great ambassador for the…
Simran is a great ambassador for the store. She was patient, kind and really helped us find the perfect perfume for my daughters.
8 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
olivia best staff every in this shop…
olivia best staff every in this shop which help me with my wife birthday gift she was very help full cant get a better service enywhere less
thank you agean
7 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Simran was very helpful and helped me…
Simran was very helpful and helped me to find exactly what I needed, very happy with my purchase
6 August 2026
Unprompted review
Reply from The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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