Customer service is amazing. All the workers are so kind and are really helpful and give great tips when it comes to fragrances and perfumes. Great prices and is my go- to number 1 shop for fragrances... See more
Company replied
Location
Switch locationKiosk 6, Whitewater Shopping Centre, W12 D268 NEWBRIDGE, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Suzanne from the Newbridge store was nothing short of spectacular. She was incredibly patient and kind and all of her added finishing touches made purchasing a 75th birthday gift for my grandmother so... See more
Company replied
Hit and miss with the staff. First experience was bad during busy Christmas period but last experience was amazing. She went out of her way to explain savings and provided free gift. My advice is go w... See more
Company replied
suzanne in the newbridge store was extremely helpful and kind. i’ve redeemed my loyalty points and obtained my free gift thanks to her for letting me know! she also informed us of the lovely recycling... See more
Company replied
Company details
- #34 of 114 best companies in Perfume store
- #67 of 221 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #43 of 132 best companies in Cosmetics shop
- #25 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Kiosk 6, Whitewater Shopping Centre, W12 D268, NEWBRIDGE, Ireland
4.9
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zara did wonderful job
Zara did wonderful job, I am always shopping this shop, she has really good customers service, and she really good focus sales with all customer, she really good sales and driving +up UPT, I am so happy she help me I found nice presents and very nice gift warping.
6 July 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your review!
The Perfume Shop
Annmarie was very kinda and helpful…
Annmarie was very kinda and helpful happy with my purchase
26 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Annemarie was extremely helpful and…
Annemarie was extremely helpful and knowledgeable. A pleasure to deal with.
19 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
My whole shopping experience was really…
My whole shopping experience was really positive. I met three different assistants between yesterday and today - Olivia, Aoife and Suzanne- all of whom were so helpful and nothing was too much trouble.I will definitely be going back again!
13 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Suzanne made us feel very welcome
Suzanne made us feel very welcome. She gave us an offer we couldn’t refuse. The Perfume Shop in Whitewater is more efficient and friendly than Kildare Village.
13 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Met the lovely Suzanne in shop,very…
Met the lovely Suzanne in shop,very helpful and great patience with both myself and my daughter,would definitely come back to deal with this lady again
7 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Met suzan at checkout very nice women…
Met suzan at checkout very nice women and very patient definitely recommend going to her lovely person very nice to talk to!!
7 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Anne Marie was so helpful
Anne Marie was so helpful, amazing discounts and offers. The guidance I got was amazing.
2 June 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thanks for your review. I am pleased to hear of your recent experience!
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Newbridge 171
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Was brilliant very nice people Xxx
Was brilliant very nice people Xxx
Suzanne was server me and made me feel helped and heard
31 May 2025
Unprompted review
Suzanna showed me a great variety of…
Suzanna showed me a great variety of perfumes and she was great help I would definitely be coming back here again
29 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Helpful staff members.
The two ladies that served me, Anne Marie and Mags, were incredibly helpful.
29 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Olivia was very helpful and very nice
15 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Ann Marie was amazingly knowledgeable
Ann Marie was amazingly knowledgeable. I was buying perfume for my grandaughter had no idea what it was called I could only describe the bottle !!! But she found it.So friendly I will certainly return .
8 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Perfum Shop in Newbridge is brilliant
Perfum Shop in Newbridge is brilliant. Ann Marie was sooo nice and helpful. Shop is well equipped. So many offers, discounts and gifts. Love it ❤️
11 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Thank you for your positive review!
The Perfume Shop.
Annmarie provide an excellence customer…
Annmarie provide an excellence customer service today, so friendly welcoming and helpful
5 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Got a great recommendation from Oilvia…
Got a great recommendation from Oilvia in Newbridge for a lovely set of perfume very helpful and knowledgable and friendly
1 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Great service
I came to the shop in newbridge today the staff member Olivia was very helpful and helped me to find the correct perfume I was looking for
1 May 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Anne Marie was very helpful with…
Anne Marie was very helpful with purchasing the perfect birthday gift. Will definitely be back
29 April 2025
Unprompted review
Reply from The Perfume Shop - Newbridge 171
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.