The Perfume Shop - Oxford Westgate 372 Reviews 

63
TrustScore 5 out of 5

4.8

Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exac... See more

Company replied

Rated 5 out of 5 stars

Had a 5* experience from Pele at the Oxford Westgate store. He was very knowledgeable, helpful, and just an all around nice person. He offered extensive product knowledge, thoroughly explained the mem... See more

Company replied

Rated 5 out of 5 stars

Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value... See more

Company replied

Rated 3 out of 5 stars

I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more frag... See more

Company replied


Company details

  1. #34 of 115 best companies in Perfume store
  2. #66 of 216 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #42 of 129 best companies in Cosmetics shop
  5. #25 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #28 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(63)

36,376 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and experience

I received incredible service from both Maicey and Donica in The Perfume Shop in Oxford. Both girls were knowledgeable, professional, attentive and friendly providing an overall wonderful experience. The shop itself was full of variety, had a welcoming atmosphere and I loved the flower wall which is a great touch. I’m so happy with my purchases and will definitely be back after the amazing service that I have received today.

11 April 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Good service in store when they didn't…

Good service in store when they didn't have the product in stock.

6 January 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look