The Perfume Shop - Reading 67 Reviews 

236
TrustScore 5 out of 5

4.9

37A Town Mall Walk, The Oracle, RG1 2AH READING, GB


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Rated 5 out of 5 stars

Iksha was so patient and understanding with me as I wanted to try a lot of different scents before finding the perfect one for me. I really appreciate how she made me comfortable to ask questions as i... See more

Rated 5 out of 5 stars

Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her... See more

Company replied

Rated 5 out of 5 stars

Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are ver... See more

Company replied

Rated 5 out of 5 stars

I’ve had a wonderful experience with the Perfume shop , Reading . I met this young woman Alexia who guided me through all the new collection as well as some of the recommendations which I personally a... See more

Company replied


Company details

  1. #34 of 115 best companies in Perfume store
  2. #65 of 217 best companies in Beauty product supplier
  3. #21 of 85 best companies in Cosmetics and Perfumes Supplier
  4. #43 of 133 best companies in Cosmetics shop
  5. #27 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #28 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 37A Town Mall Walk, The Oracle, RG1 2AH, READING, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

35,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and positive girls

Very helpful and positive girls. Make in my choices much easier. Tahira and Alexia in (Oracle Reading )

10 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really friendly staff and extremely…

Really friendly staff and extremely helpful. I was served by Tahira and she was very attentive and helpful. Will definitely be coming back again

10 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

pamona was out of this world

pamona was out of this world , so kind and helpful will definitely be coming back !!

10 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very nice

Very nice, helpful experience, lovely staff. Ramona from the reading shop was very helpful.

10 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tahira was amazing

Tahira was amazing, very professional, kind and extremely helpful! Was very stuck on what to get for valentines and Tahira helped so much and created a beautiful little hamper 🥰

10 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sana was so sweet and helpful

4 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Ramona

We keep coming back to this perfume shop because of Ramona. Even though there are other places like Boots with lower prices, we still choose to shop here every time. My husband and I genuinely enjoy coming in, mainly because of how kind, friendly, and helpful she is.

Ramona always gives spot-on recommendations, takes her time with us, and makes the whole experience feel personal, not rushed or salesy. We end up buying almost every time, not because we’re pushed to, but because we trust her and feel comfortable. She’s a real asset to this shop and honestly the main reason we choose it over others.

2 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to the wonderful Ramona! We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. Everything went smoothly and the quality exceeded my expectations. Friendly, reliable, and professional — highly recommend Hannah too.

2 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was wander full saver is and cool best…

Was wander full saver is and cool best best all the time ramona cool

2 February 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nice customer service by Tahira

Nice customer service by Tahira. Really helpful and polite. Thanks.

31 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tahira always look after me when I walk…

Tahira always look after me when I walk in the shop. She’s the best 💯

31 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tahira

Tahira, was excellent with her service! At Reading Oracle

30 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

I’m very happy with service.

I’m very happy with service.. tahira deal very nicely. She showed very good and worth products.

30 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Josh at the perfume shop reading is…

Josh at the perfume shop reading is excellent! Lovely customer service skills and put a smile on my face! Thank you.

29 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Highly recommend!

I was not sure which perfumes to go for as I wanted to get some for my loved ones. Then Romana from one of the reading based Perfume shop recommended me to some of those perfumes. I was really glad and happy to get some of those perfumes. Can't expect anything more.

29 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I had a wonderful experience at the…

I had a wonderful experience at the reading store with Alexia who kindly helped us find the perfect perfume gift. She was very kind and wrapped our gifts beautifully. Amazing experience.

29 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The best

The best , very kind and smiling women. Ramona , end the Reading store.

28 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ramona is the best customer service in…

Ramona is the best customer service in reading oracle

26 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ramona from the Reading was absolutely…

Ramona from the Reading was absolutely fantastic and had the best customer service. Made my experience the best by far.

24 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Salma at reading

Went into the reading perfume store, was served from a lovely young woman named salma, would definitely recommend visiting..

24 January 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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