The Perfume Shop - Sheffield 362 Reviews 

210
TrustScore 5 out of 5

4.9

64 High Street, Meadowhall Shopping Centre, S9 1EN SHEFFIELD, GB


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Rated 5 out of 5 stars

Billy was such a fantastic assistant helping me with everything I needed. Helped me save money by getting the 100ml of Chanel since it was only 25 extra for another 50ml! Highly recommend going to the... See more

Company replied

Rated 5 out of 5 stars

I wanted so new perfume but couldn’t decide I spoke to Georgia and she was so helpful and very knowledgable . I will definitely be back can’t wait to hear what other perfumes she will recommend for me... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Asiya. She was incredibly friendly and patient Taking the time to help me find the perfect fragrance without making me feel rushed. Her customer service was exce... See more

Company replied

Rated 5 out of 5 stars

I was served by Georgia at Meadowhall and she was so helpful and lovely! I didn’t know what perfume I wanted and she helped me pick something that I would never have chosen! Such a lovely and experien... See more

Company replied


Company details

  1. #34 of 115 best companies in Perfume store
  2. #69 of 220 best companies in Beauty product supplier
  3. #21 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 131 best companies in Cosmetics shop
  5. #24 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 64 High Street, Meadowhall Shopping Centre, S9 1EN, SHEFFIELD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

35,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff really helpful in making the…

Staff really helpful in making the right choice of purfume

30 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kim was very helpful and patient

Kim was very helpful and patient. I found it difficult to make a choice but she helped me until I was able to pick something really special for my husband’s birthday. Thank you Kim!

28 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from sweet Ella

Great service from sweet Ella

28 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service by Ella

Great customer service by Ella, very knowledgeable with the perfume scents.. She went above and beyond and had alot of patience

28 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

review

Keeley was absolutely lovely, great customer service. Super happy customer :)

27 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Keeley was super kind and good at her…

Keeley was super kind and good at her job

27 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service

Amazing service, staff were really nice and helpful

27 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service

Brilliant service

27 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ella was great and extremely helpful…

Ella was great and extremely helpful when I needed assistance buying a fragrance

26 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asyia she’s amazing and so lovely and…

Asyia she’s amazing and so lovely and great customer service thank you so much Asyia

26 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We were served today by Keeley

We were served today by Keeley, she was extremely helpful. And gave amazing service.

26 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariana was the sweetest and so…

Mariana was the sweetest and so helpful, I could have spent so much more hehe.

26 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely service from Jess

Lovely service from Jess , she was amazing and very attentive .

23 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariana was very helpful helping me and…

Mariana was very helpful helping me and my partner pick some perfume and aftershave! Would highly recommend she was very patient as we had our daughter who was unsettled and still helped us pick the right scents for us no matter how many different ones she had to spray! Many thanks again! A true credit to you guys x

23 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

Had a best service with Mariana

Had a best service with Mariana. She’s very friendly and kind.

23 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariana is such a lovely woman and…

Mariana is such a lovely woman and helped me find a fantastic fragrance.

21 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , very friendly Mariana was very nice

21 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariana was very nice and helpful to me…

Mariana was very nice and helpful to me she helped me resolve and issues I had with my perfume and I left the store very happy today
Thankyou xx

21 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

sehr was so lovely and helpful

sehr was so lovely and helpful

17 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Keeley

Keeley , made sure I got the up best customer service and helped me purchase 2 bottles of aftershave. well impressed.

17 January 2026
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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