The Perfume Shop - Silverburn 249 Reviews 

110
TrustScore 5 out of 5

4.9

Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more

Company replied

Rated 5 out of 5 stars

We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would s... See more

Company replied

Rated 5 out of 5 stars

Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which... See more

Company replied

Rated 5 out of 5 stars

We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedicati... See more

Company replied


Company details

  1. #34 of 115 best companies in Perfume store
  2. #65 of 217 best companies in Beauty product supplier
  3. #21 of 85 best companies in Cosmetics and Perfumes Supplier
  4. #43 of 133 best companies in Cosmetics shop
  5. #27 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #28 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(110)

35,981 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were served by Nicola at the…

We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would suit him best

14 July 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Time and time again I nip into the…

Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out of their way and above and beyond!! Both James and Kiera Leigh I could just give the biggest cuddle to; they speak to and give time to my little girls and just make each experience in store memorable. if I could give ten stars I would

Kind regards Jill O’Donnell 😁

28 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The staff in the shop was absolutely…

The staff in the shop was absolutely fantastic with there knowledge of the perfumes and there help I received was outstanding

25 June 2026
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from Janice

Great service from Janice! Will definitely be back

4 July 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was served by Nicola today service was…

Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which I thought was a nice touch , made us feel welcomed in the shop left feeling very happy with my purchases and my daughter bought a bottle of perfume .

3 July 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent experience

Served by Janice and she was exceptionally helpful and lovely. Really knowledgeable and made the shopping trip a great experience.

3 July 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

What an amazing service from Nicola

What an amazing service from Nicola! So friendly and really went the extra mile to make sure I made the right decision. Gave me some great tips on how to select the right scent for my dad 😊

20 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nicola was great

Nicola was great and help me pick out what i needed 👍🏼

20 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Positive Review!!

We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedication and our experience was really good and so happy with it. The shop had a large variety of products and provided us with our needs, so happy with this experience😊 We definitely recommend this perfume shop in Silverburn as the other workers are really passionate with their work too, but Janice was an amazing help!!

15 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jill has lovely customer service

Jill has lovely customer service, was very patient taking her time to explain the fragrance strengths, had a great attitude,and seemed genuinely happy to be at her work

17 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Birthday gift

I had an excellent experience at this perfume shop. The staff were friendly, knowledgeable, and took the time to help me find a fragrance that perfectly matched my preferences. The store offers a wide selection of authentic perfumes, from popular designer brands to unique niche scents. The atmosphere was clean, elegant, and welcoming, making the shopping experience enjoyable and relaxing.
What impressed me most was the outstanding customer service and attention to detail. The staff patiently explained the different fragrance notes and even provided helpful recommendations. The prices were reasonable, and the products were beautifully presented.
I highly recommend this shop to anyone looking for quality perfumes and exceptional service. I will definitely be returning for future purchases.
Thanks again from carol and Cheryl

11 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Outstanding service!

My aunt & I visited the store late last Thursday. We both left very happy with our purchases. The team in store couldn’t have been more helpful and had great knowledge of what scents to offer once we described what we normally wore. I left with a new scent and placed an order online with them for an old favourite which is being discontinued however still available online for the time being.

The online order arrived at my address two days later. (Free postage)

Love my new perfumes, but already looking forward to my next visit when these run out!

Great service, great choice & great prices too!

28 May 2026
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Rosina was very helpful and made our…

Rosina was very helpful and made our experience so easy and straightforward 👍🏻

1 June 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Denise was a great help

Denise was a great help, she made our experience a great one. We were picking our perfume and aftershave for our wedding and she helped us find the right ones and really worked with what we would usually wear but something different. Thanks again Denise, great customer service.

18 May 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful in arranging home delivery…

Very helpful in arranging home delivery when item requested wasn't in stock. delivery arrived within two days as advised.

12 May 2026
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Visited The Perfume Shop in Silverburn…

Visited The Perfume Shop in Silverburn and the staff went over and above to make our visit extremely pleasant. Nicola attended to us and was such a lovely lady and very informative in helping us choose an aftershave and gift wrapped the gift to perfection. We also got a new points card as my old one had expired and this gave us a great discount off of our purchase. Will certainly return after being treated so well. It was a pleasure

24 April 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Faye was great and very helpful she…

Faye was great and very helpful she made such a beautiful hamper for me and helped me choose a great scent

15 May 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you for your help Janice

I went to buy a few presents and Janice was very helpful. She helped choose the perfume and was very professional.

4 May 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Janice - silverburn

Janice from the silverburn store was absolutely amazing, great help and suggested a personalised ribbon🙂x

2 May 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nicola the lady who served me and my…

Nicola the lady who served me and my girlfriend was fantastic the customer service was amazing could not get any better. There should be more people like Nicola in the world with how kind and helpful she was.

1 May 2026
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look