The Perfume Shop - Silverburn 249 Reviews 

122
TrustScore 5 out of 5

4.9

Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB


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Rated 5 out of 5 stars

Five Stars – Jill is an absolute gem! I am a huge fragrance collector and very particular about my scents, but Jill at the Silverburn store makes every single visit a total joy. She is super fr... See more

Company replied

Rated 5 out of 5 stars

I was served by a newstart today, Ellie. She was very helpful, passionate and listened to my brief with patience and interest. I bought Lancome, la vie est belle, vanilla nude and I love it. Wouldn't... See more

Company replied

Rated 5 out of 5 stars

I was unsure about a couple of perfumes and was served by Denise at the Silverburn branch. She was very patient and helpful and went through different options with me. She was very friendly throughout... See more

Company replied

Rated 5 out of 5 stars

I received fantastic service at your Glasgow Silverburn store from Nicola. She was incredibly friendly and helpful. She was very informative about the perfume shop rewards, which I hadn’t signed up to... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #69 of 222 best companies in Beauty product supplier
  3. #22 of 85 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 132 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

34,937 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Best customer service ever from Kit in the silverburn branch he gift wrapped my set perfect for me was very chatty made me feel the perfect customer .

7 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

We visited Silverburn Perfume shop.

We visited Silverburn Perfume shop.. Kipp was awesome..very friendly & Informtive.. this shop is one of a kind and so is Kipp..
All the best ..

6 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Rated 5 out of 5 stars

SUPERB

All the shop assistants were extremely helpful & made ensured that we smelled every perfume/aftershave possible for our wedding day! Great service

5 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Friendly perfume shop, would recommend!

We were helped by Rosina who was really nice and patient, showed us lots of different options and was lovely to chat to. Recommend going here, they had a discount on and it was a great deal too. Thanks so much!

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Great

Great, Rosina was very helpful at Silverburn.

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your kind words! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Elaine was very pleasant and helpful…

Elaine was very pleasant and helpful and helped us find exactly what we wanted. Excellent service

4 July 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive words! We appreciate you.

Kind regards,
Sharain

Rated 5 out of 5 stars

Order was fulfilled in a timely manners…

Order was fulfilled in a timely manners folks at store were fantastic.

23 June 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

I was in your Silverburn store in…

I was in your Silverburn store in Glasgow and was served by Hannah. Hannah was very helpful and went out her way to help me select a number of perfumes.

Because of Hannah I only go to your Silverburn store.

9 June 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Staff are great

Staff are great, Janice helped us pick out our perfume and aftershave and had a great chat.

19 June 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

TPS SILVERBURN

Absolute top class service from the girls once again the beautiful bubbly Helen always sorts me out with different perfumes for my wife as I am hopeless when it comes to perfume she even thinks of the message to write on the ribbon when wrapping my perfume and even the older lady who I think is the manager always asks me how I am and is very chatty.You always get the personal touch from the staff and my wife has loved every perfume I've bought from there.👌👌👌

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Janice was extremely helpful and friendly during my visit. I was looking for Prada and she was great

7 March 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Amazing service as always from Kip

Amazing service as always from Kip

12 April 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Fantastic service from Denise and the…

Fantastic service from Denise and the rest of the staff at the silverburn store. Denise was very polite and attentive. Didn't pressure us into a decision and helped up chose the perfect wedding perfume and aftershave.

1 April 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your kind words! We're so happy to hear you had a positive experience at our Silverburn store. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are delighted to hear that you found our staff helpful. We hope you enjoy your wedding day!

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Knowledgeable and helpful

Knowledgeable and helpful staff especially Emma who helped an indecisive customer make a decision. Delighted with my choice and wish to thank patience of the staff. Points now added to my account and look forward to discounted purchases in future

25 February 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your kind words! We're so pleased to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are delighted that Emma was able to help you make a decision. We look forward to seeing you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Great Staff, Silverburn, Glasgow

Visited shop at Silverburn on Sunday and staff were very helpful and knowledgeable about fragrances. No pressure selling. Bought aftershave for a gift and was offered a gift bag without asking. Was very happy with service as they took their time sorted out a query I had.

16 February 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

Rated 5 out of 5 stars

Easy no stress at all

4 February 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Great friendly service

I wanted my 15ml bottle of Mugler Angel refilled. Popped into Silverburn shop and so impressed by friendly helpful staff. Thank you so much x

4 December 2024

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