Maria helped me both find and buy a perfume after months of not buying one because I didn’t know what I liked anymore. She was so patient, kind and helpful.
Location
Switch locationK5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aimee was excellent and understood what I was looking for. Came for 1 perfume but ended up buying 4. Super customer service and understanding of client needs. Thank you Aimee
Company replied
Vicky was very helpful and friendly, very professional when it came to choosing my missis a perfume. If you need professional advice about fragrances and somewhere to buy them this is the place
Company replied
When asking staff about a perfume fragrance, both members were very helpful in giving their opinion. My server Viktorija was incredibly helpful, going out of her way to find a gift set at a lower pric... See more
Company replied
Company details
- #31 of 110 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #38 of 133 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maria helped me both find and buy a…
Maria helped me both find and buy a perfume after months of not buying one because I didn’t know what I liked anymore. She was so patient, kind and helpful.
30 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a bottle of perfume
Bought a bottle of perfume. Was served by Ro couldn’t have been anymore helpful 10/10 customer service
24 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aimee was excellent and understood what…
Aimee was excellent and understood what I was looking for. Came for 1 perfume but ended up buying 4. Super customer service and understanding of client needs. Thank you Aimee
21 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Victoria was amazing today thank you…
Victoria was amazing today thank you much appreciated
21 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Victoria was very helpful in store &…
Victoria was very helpful in store & helped me get just what I needed.
19 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Vicky was very helpful and friendly
Vicky was very helpful and friendly, very professional when it came to choosing my missis a perfume. If you need professional advice about fragrances and somewhere to buy them this is the place
18 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Milo was absolutely amazing very…
Milo was absolutely amazing very helpful
Excellent customer service went above and beyond
Thank you
13 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Victoria was super fun and friendly and…
Victoria was super fun and friendly and helped me find the perfect aftershave. Highly recommend! 😀
11 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service provided by…
Excellent customer service provided by Lauren. Answered all questions without fuss
9 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Came in for a quick look for a new Chanel aftershave. Sadia was extremely helpful with showing different varieties of aftershaves. Great customer service
8 May 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service from Lauren and Ro!
Fantastic friendly service from the brilliant team of Lauren and Ro!
23 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience, and great customer service by Sadia
20 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was an amazing customer service
It was an amazing customer service , I would definitely recommend for myself , but I won’t even tell people because i wanted for myself
Thank you RO and Kayle
18 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service from Maria and…
Good customer service from Maria and Salia.
16 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sky attended to me and she was very…
Sky attended to me and she was very helpful, such a polite lady.
10 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sadia gave me the best advice and made…
Sadia gave me the best advice and made me get the best gift for my daughter. I’ll come back again because of her.
4 April 2026
Unprompted review
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Union Square Aberdeen 340
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.