⭐⭐⭐⭐⭐ Exceptional Customer Service from Nilo and Ro!!!!!! I had such an amazing experience at The Perfume Shop in Union Square, Aberdeen, thanks to Nilo and Ro! Both ladies were absolutely love... See more
Location
Switch locationK5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mariia is the best ever! Amazing service, knows her stuff super patient and very professional!! Her recommendations were spot on and she even introduced me to some new amazing scents!! Would definitel... See more
Company replied
quality customer service, Thier staff Abi gave a good listening ear to my request/ requirement. I already had an idea of what i wanted and when we spoke, she gave me further content and context and ad... See more
Company replied
Came to the perfume thinking that I was going to get one perfume but ended buying 13 perfumes . It was definitely worth it and put of those will go to my personal collection and a few will be gifts fo... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from The Perfume Shop - Union Square Aberdeen 340
The perfume Shop has been my go to…
The perfume Shop has been my go to store for all things perfume especially when you havr people like Maria working there. Very helpful and polite

Reply from The Perfume Shop - Union Square Aberdeen 340
Maria helped me both find and buy a…
Maria helped me both find and buy a perfume after months of not buying one because I didn’t know what I liked anymore. She was so patient, kind and helpful.

Reply from The Perfume Shop - Union Square Aberdeen 340
Bought a bottle of perfume
Bought a bottle of perfume. Was served by Ro couldn’t have been anymore helpful 10/10 customer service

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Aimee was excellent and understood what…
Aimee was excellent and understood what I was looking for. Came for 1 perfume but ended up buying 4. Super customer service and understanding of client needs. Thank you Aimee

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was amazing today thank you…
Victoria was amazing today thank you much appreciated

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was very helpful in store &…
Victoria was very helpful in store & helped me get just what I needed.

Reply from The Perfume Shop - Union Square Aberdeen 340
Vicky was very helpful and friendly
Vicky was very helpful and friendly, very professional when it came to choosing my missis a perfume. If you need professional advice about fragrances and somewhere to buy them this is the place

Reply from The Perfume Shop - Union Square Aberdeen 340
Milo was absolutely amazing very…
Milo was absolutely amazing very helpful
Excellent customer service went above and beyond
Thank you

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was super fun and friendly and…
Victoria was super fun and friendly and helped me find the perfect aftershave. Highly recommend! 😀

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Excellent customer service provided by…
Excellent customer service provided by Lauren. Answered all questions without fuss

Reply from The Perfume Shop - Union Square Aberdeen 340
Great customer service
Came in for a quick look for a new Chanel aftershave. Sadia was extremely helpful with showing different varieties of aftershaves. Great customer service

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Fantastic service from Lauren and Ro!
Fantastic friendly service from the brilliant team of Lauren and Ro!

Reply from The Perfume Shop - Union Square Aberdeen 340
Great experience
Great experience, and great customer service by Sadia

Reply from The Perfume Shop - Union Square Aberdeen 340
Good customer service from Maria and…
Good customer service from Maria and Salia.

Reply from The Perfume Shop - Union Square Aberdeen 340
Sadia gave me the best advice and made…
Sadia gave me the best advice and made me get the best gift for my daughter. I’ll come back again because of her.

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







