Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
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Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Always love shopping from The perfume shop. Amazing discounts and deals. Best recommendations as well. Tina uxbridge branch was so lovely and patient with me
Company replied
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!
Company replied
We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
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Reply from The Perfume Shop - Uxbridge 83
Amazing Customer Service, they showed me couple of options which really helped me to decide which perfume to choose, and the shop looks very organised and lovely thank you for your help 🥰

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
I had a lovely experience shopping here. The customer service was excellent, Scarlett who helped me was so friendly, welcoming, and patient. She took the time to answer my questions and helped me find the perfect perfume without making me feel rushed. I would definitely recommend this shop and will be coming back again!

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Always know what I want and so helpful and professional *

Reply from The Perfume Shop - Uxbridge 83
Have been supported so well and given good options thanks to Ema

Reply from The Perfume Shop - Uxbridge 83
Ayesha was very helpful and made sure we got the best deals, best experience I’ve had at The Perfume Shop to date. Thank you for your incredible customer service.

Reply from The Perfume Shop - Uxbridge 83
Scarlet is the best person there she helped me whip up my mums birthday present she’s ever so helpful.

Reply from The Perfume Shop - Uxbridge 83
I love purchasing perfumes from The perfume Shop; their prices are genuine, and they recommend good perfume. earlier I purchased Boss perfume, and this time I went for JPG. I loved both the perfumes; also, they deliver so fast

Reply from The Perfume Shop - Uxbridge 83
Beula was so kind and helpful the last time I visited, will definitely be coming back!

Reply from The Perfume Shop - Uxbridge 83
Fantastic service by Mehak and Ema. Great knowledge and so helpful. Excellent experience. Bought jimmy choo and boss absolute

Reply from The Perfume Shop - Uxbridge 83
Lovely customer service mehak was too good loved shopping today ❤️❤️❤️❤️❤️

Reply from The Perfume Shop - Uxbridge 83
The perfume shop is great always get my stuff from there, also Ema is probably the kindest she really shows you everything according to your taste! 100% recommended

Reply from The Perfume Shop - Uxbridge 83
Excellent customer service, Ayesha has been great & wrapped all performed in gifts wraps

Reply from The Perfume Shop - Uxbridge 83
Amazing experience from start to finish. I ordered a personalised engraving on the perfume bottle I bought and it turned out fantastic! Neat and clean. Delivery was the next day and came with some great freebies! Honestly really impressed and would recommend to anyone!

Reply from The Perfume Shop - Uxbridge 83
Brilliant service e by Beula and her colleague Ayesha.
Beula always goes the extra mile to ensure the customer leaves with a smile.

Reply from The Perfume Shop - Uxbridge 83
Ayesha and Beula are such wonderful and very helpful ladies that made my shopping experience so much easier! Thank you to both these very helpful and kind ladies 😁

Reply from The Perfume Shop - Uxbridge 83
Ema was so great. So kind. So beautiful. So amazing. She helped me buy two Mont Blanc perfumes which were beyond my expectation in Good fragrance. Thank you for the wonderful service. Hope to visit soon for more good perfumes

Reply from The Perfume Shop - Uxbridge 83
Ema was helpful and very experienced in finding scents based on what I like! Definitely recommend

Reply from The Perfume Shop - Uxbridge 83
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