For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... See more
Company replied
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
3.9
Great
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PetLab Co. - US
Hi Yolanda,
We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it.
Best regards,
PetLabCo.®
I don't like the automated delivery
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
13 April 2026
Reply from PetLab Co. - US
Hi there,
We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
I have I’ve been trying six months or…
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
12 April 2026
Reply from PetLab Co. - US
Hello Jerry,
We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have.
After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further.
For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you.
We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns.
Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.
Best Regards,
PetLabCo.
Reply from PetLab Co. - US
Hi there,
We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Margaret,
We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review!
Best regards,
PetLabCo.®
Excellent customer service
Excellent customer service, very easy to order and quick delivery
4 February 2026
Reply from PetLab Co. - US
Hi Suzette,
We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback.
Best regards,
PetLabCo.®
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
2 April 2026
Reply from PetLab Co. - US
Hi Landis,
We appreciate your long-term loyalty.
We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
10 April 2026
Reply from PetLab Co. - US
Hi Bridgette,
We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it.
Our team will be reaching out to you to make this right. Hope to hear from you soon.
Kind regards,
PetLabCo.®
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
19 April 2026
Unprompted review
Reply from PetLab Co. - US
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
16 April 2026
Reply from PetLab Co. - US
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
18 April 2026
Reply from PetLab Co. - US
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
11 April 2026
Reply from PetLab Co. - US
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
15 April 2026
Reply from PetLab Co. - US
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
10 April 2026
Reply from PetLab Co. - US
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
I’ve noticed a decrease in paw licking
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
17 April 2026
Reply from PetLab Co. - US
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Can’t Cancel Subscription!
My dog will not eat his food when I add the dental powder to it. I have about 10 or 12 jars now and cannot stop being charged for another one each month. Please cancel my subscription! I called, but you still keep sending it.
15 April 2026
Reply from PetLab Co. - US
Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
Great customer service and fast resolution
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email.
They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional.
I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
5 February 2026
Reply from PetLab Co. - US
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns.
Best regards,
PetLabCo.®
I just happened to be leaving my house…
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out.
Quick and professional
14 April 2026
Reply from PetLab Co. - US
Hi Mark,
We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service.
Best regards,
PetLabCo.
I received a probiotic chew for my dog…
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog.
Thank you.
16 April 2026
Reply from PetLab Co. - US
Hi Nancy,
We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback!
Best regards,
PetLabCo.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.