For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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See what reviewers are saying
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... See more
Company replied
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
3.9
Great
428 reviews
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It was fine
It was fine, but you are sending replenishment too early. I would like to stop the delivery for now as it’s not addressing the exact need for my dog Charlie.
16 April 2026
Reply from PetLab Co. - US
Hi Janice, thank you for taking the time to leave this feedback. We've sent you an email to further assist you!
Best regards,
PetLabCo.®
I never received my order and PetLab…
I never received my order and PetLab refused to compensate for it or even send me a replacement. Their customer service was awful and I don't recommend buying any product from them because if something happens, you are just out of luck!
21 April 2026
Unprompted review
Reply from PetLab Co. - US
Hello Susette,
We’re truly sorry to hear about your experience, and we never intended to make you feel this way. We always strive to ensure our customers feel supported, and we’d like the opportunity to learn more about what happened. Could you please share your order ID so we can locate your account and assist you further?
Best Regards,
PetLabCo.
sometimes the cap is vacuum sealed and…
sometimes the cap is vacuum sealed and really difficult to open
23 April 2026
Reply from PetLab Co. - US
Hi Maria, thank you for taking the time to leave this review and we're sorry to hear about the difficulty. We will relay this feedback to our team and look into this further. Please do not hesitate to reach back out to us with any additional questions and concerns, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi John, we're glad to hear you had a good experience. Please feel free to reach out to us with any questions or concerns as we are always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi there, thank you for giving us this feedback. We're so glad to hear about the speedy delivery and that your pet enjoys it and we'd love to hear about updates along the way. Don't hesitate to reach out to us with any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Product arrived when expected.
15 April 2026
Reply from PetLab Co. - US
Hi Michael, thanks for taking the time to leave this review. We are glad to hear about this positive experience. Please feel free to reach out to us with any questions!
Best regards,
PetLabCo.®
We have been trying the allergy and…
We have been trying the allergy and immune pills for my 3 year old chocolate lab for well over 6 months. Have not missed one dose. It does not appear to be doing what I was led to believe. So I am cancelling. It might work for someone else but not for us. I feel like we wasted all that money because we were told it would take at least 3 months and we kept at it for maybe 10 months or so without the results we were led to believe that we would receive. Maybe we should have just listened to others who said to let your dog develop natural immunity and allergy protection like we did for our other two labs in the past.
13 April 2026
Reply from PetLab Co. - US
Hi Steve, we're sorry to hear about this experience. We have sent you an email to further assist you. We look forward to hearing from you!
Best regards,
PetLabCo.®
I was skeptical when I purchased…
I was skeptical when I purchased Probright Advanced. I have to say in just over a month my dogs teeth look so much better. I also worried that my dog would eat it, I mix it in a small can of moist dog food and Roxie just eats it all. She is a very picky eater so I’m happy about that. It works!
15 April 2026
Reply from PetLab Co. - US
Hi Deb, we appreciate this feedback. We're so glad to hear Roxie is enjoying the ProBright Advanced! We'd love to hear more updates as she continues to use the ProBright Advanced, please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
On time with no hassles.
14 April 2026
Reply from PetLab Co. - US
Hi Abby, thanks for taking the time to leave this feedback! We are happy to hear about this positive delivery experience.
Best regards,
PetLabCo.®
Dental products
Have been getting dental powder and water supplements for my dogs for a few years.
The dogs really like them and seem to have made a difference. I have 12 year old dogs with good looking teeth.
Delivery and communication is great with this company- great to work with.
5 April 2026
Reply from PetLab Co. - US
Hi Angela,
We're so happy to hear our dental products have made a difference for your dogs over the years! We appreciate you sharing your positive experience with our delivery and communication. Thank you for your support!
Best regards,
PetLabCo.®
I have tried to cancel my auto ship a…
I have tried to cancel my auto ship a few times and now have enough product to open a resale shop. Not good.
13 April 2026
Reply from PetLab Co. - US
Hi James, we're sorry to hear about this experience. We have sent you an email to further assist you with this. We look forward to hearing from you.
Best regards,
PetLabCo.®
The process was seamless
The process was seamless. I received my refund without having to return the product and the order that was already shipped was credited back to me and again I didn’t need to return the item. I will be donating the product to our local shelter.
21 April 2026
Unprompted review
Reply from PetLab Co. - US
Hi Vicki,
We're happy to hear that the process was seamless and you received your refund without needing to return the product. We appreciate you donating the item to your local shelter! Thanks for your positive feedback.
Best regards,
PetLabCo.®
I been given my boy bruno the probtics…
I been given my boy bruno the probtics for 3 months now and these are amazing he had yeast paws and now they are back to normal now and his ears where always bad but now and again I have to clean his ears out
14 April 2026
Reply from PetLab Co. - US
Hi Mrs. Linda,
We're happy to hear that the probiotics have given Bruno comfort! Thank you for sharing Bruno's positive experience with us.
Best regards,
PetLabCo.®
My delivery service is On time every…
My delivery service is On time every time it’s needed without worrying about running out of supplies Thanks
14 April 2026
Reply from PetLab Co. - US
Hi Eartha,
We're happy to hear that our delivery service consistently meets your needs and provides you with a reliable supplements. Thank you for your positive feedback!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Shirley,
We're happy to hear that our service is reliable and punctual for you. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The quick response
20 April 2026
Reply from PetLab Co. - US
Hi Colleen,
Thank you for your 5-star review! We're happy to know we provide quick responses.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Yolanda,
We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it.
Best regards,
PetLabCo.®
I don't like the automated delivery
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
13 April 2026
Reply from PetLab Co. - US
Hi there,
We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
I have I’ve been trying six months or…
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
12 April 2026
Reply from PetLab Co. - US
Hello Jerry,
We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have.
After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further.
For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you.
We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns.
Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.
Best Regards,
PetLabCo.
Reply from PetLab Co. - US
Hi there,
We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us.
Best regards,
PetLabCo.®
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