I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everyth... See more
Company replied
My dog refused to eat the Pet Lab Co Allergy Probiotic chews. Also, I had ordered Probiotic chews . This company refunded the money spent. I am totally pleased with the refund and the company's desire... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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the bag was wet inside and one of the…
the bag was wet inside and one of the dental powder containers had broken open. It was completely unusable
25 April 2026
Reply from PetLab Co.
Hi Dirk,
We are so sorry you have had this experience. We'd love the opportunity to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co.
Hello Ellen,
We're happy to hear that your delivery arrived as scheduled. Thank you for letting us know about your experience.
Best Regards,
PetLabCo.
Reply from PetLab Co.
Hello Francois,
We're happy that our delivery was easy for you and arrived right on time. Providing dependable service is very important to us.
Best Regards,
PetLabCo.
Great product
Always delivers on time. Gives delivery updates. Product works well on my dogs teeth. I have had several people say how white my dogs teeth are. I recommend this product!
17 April 2026
Reply from PetLab Co.
Hello Vera,
We're happy to hear that our product made a positive changes for your dog's dental care and that you've received positive comments. We appreciate your recommendation and are glad you're satisfied with our timely delivery and updates!
Best Regards,
PetLabCo.
Reply from PetLab Co.
Hello Mary,
We’re sorry to hear about your experience with the subscription. We understand your concern and would like to clarify that auto-shipments are processed based on the scheduled delivery dates set for your subscription.
That said, we’d be happy to review your account to ensure everything is correct and assist you further. Our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
The products are great
The products are great. Both of my dogs are eating and more active than before.
24 April 2026
Reply from PetLab Co.
Hi Julaine, thanks for giving us this great feedback! We'd love to hear more updates about how your dogs are doing! Please feel free to reach out to us with any additional questions or concerns!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Christine, we're glad to hear you've had great experiences and thank you for leaving this review. We're always happy to help so please reach out if you have any questions!
Best regards,
PetLabCo.®
Arrives as ordered
17 April 2026
Reply from PetLab Co.
Hi Ann, we appreciate you taking the time to leave this review! We're glad to hear about your positive shipping experience, we'd love to hear how your pet enjoys the products! Please don't hesitate to follow up with us for any questions or concerns!
Best regards,
PetLabCo.®
The product isn't working at all
The product isn't working at all. My dog's breath hasn't improved, and neither have his teeth. My dog doesn't like the taste, and the smell is terrible so I understand why my dog doesn't like the taste. They also automatically put you on a subscription, even when you click on no subscription. I should probably give them a 1 star, but I'm hoping it just takes longer than a month to start helping.
24 April 2026
Unprompted review
Reply from PetLab Co.
Hello Jimmy,
We’re truly sorry to hear that you haven’t seen the results you were hoping for and that your dog is not enjoying the taste. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
I have kept trying to cancel this…
I have kept trying to cancel this because I no longer have a dog and my cat does not like this. I am very dissatsifed
16 April 2026
Reply from PetLab Co.
Hi Claire, we're sorry to hear about this experience and that your cat isn't enjoying the product. We're happy to assist with this. We've sent you an email to further look into this for you. We look forward to hearing from you!
Best regards,
PetLabCo.®
The product came perfectly on time.
24 April 2026
Reply from PetLab Co.
Hi Carole, we're so glad to hear your order arrived in a timely fashion. Please feel free to reach out with questions or concerns, we're happy and here to help!
Best regards,
PetLabCo.®
May was aMAYzing!
May was aMAYzing!! You guys truly hold the greatest customer service and assistance to make things right, that I have ever experienced in my life!
Thank you for keeping my golden boy Myles itch and yeast free and for all the animals you and your amazing team continue to help. SHOW LOVE SPREAD LOVE, from Michigan, with love
Joe Ranieri
24 April 2026
Unprompted review
Reply from PetLab Co.
Hi Joe, we're so glad to hear you had such a positive experience and Myles is enjoying the products. We are always happy to help and we'd love to hear updates on how Myles' is doing. Please don't hesitate to reach out to us with any questions, concerns or updates!
Best regards,
PetLabCo.®
Prompt response and an answer to my…
Prompt response and an answer to my question with a great resolution.
24 April 2026
Unprompted review
Reply from PetLab Co.
Hi there, we are so happy to hear about your great experience! We're always happy to help so please feel free to reach out should any questions arise!
Best regards,
PetLabCo.®
I am very frustrated- updated
I am very frustrated. My dog experienced diarrhea and then vomiting with the product. I adjusted the powder and also tried every other day. Once I stopped the product the illness stopped. Then I contacted the company for a refund. I waited on hold with the chat function for 16 minutes to get the RMA #. After the initial apology no one returned to the chat. So I ended chat. Called the line, they put me on hold another 7 minutes I waited, not one person ever answered. I never give bad reviews until today. Very frustrated!.
UPDATE- The company immediately emailed me after this post an apology and is working hard to resolve this issue. Therefore, I changed the review to higher marks.
23 April 2026
Unprompted review
Reply from PetLab Co.
Hi Nicole,
We appreciate you bringing this to our attention. We are sorry your dog experienced these issues, and for the frustration with our support. We're glad we could connect with you and are addressing this. Thank you for updating your review.
Kind regards,
PetLabCo.®
Only received one probiotic chew…
Only received one probiotic chew container. I ordered two. Please send me the other one as I have paid for it
23 April 2026
Reply from PetLab Co.
Hi Stacey, we're sorry to hear about this experience and we appreciate you taking the time to leave this review. We have sent you an email to further assist with this!
Best regards,
PetLabCo.®
The company was very understanding and…
The company was very understanding and in canceling my subscription . I have a sick pup until she is better is reason why I had to cancel
23 April 2026
Reply from PetLab Co.
Hi Elena, thank you for this review! We're sorry to hear about your sick pup! Please do not hesitate to reach out when you're ready, we are always happy to help!
Best regards,
PetLabCo.®
It was fine
It was fine, but you are sending replenishment too early. I would like to stop the delivery for now as it’s not addressing the exact need for my dog Charlie.
16 April 2026
Reply from PetLab Co.
Hi Janice, thank you for taking the time to leave this feedback. We've sent you an email to further assist you!
Best regards,
PetLabCo.®
I never received my order and PetLab…
I never received my order and PetLab refused to compensate for it or even send me a replacement. Their customer service was awful and I don't recommend buying any product from them because if something happens, you are just out of luck!
21 April 2026
Unprompted review
Reply from PetLab Co.
Hello Susette,
We’re truly sorry to hear about your experience, and we never intended to make you feel this way. We always strive to ensure our customers feel supported, and we’d like the opportunity to learn more about what happened. Could you please share your order ID so we can locate your account and assist you further?
Best Regards,
PetLabCo.
sometimes the cap is vacuum sealed and…
sometimes the cap is vacuum sealed and really difficult to open
23 April 2026
Reply from PetLab Co.
Hi Maria, thank you for taking the time to leave this review and we're sorry to hear about the difficulty. We will relay this feedback to our team and look into this further. Please do not hesitate to reach back out to us with any additional questions and concerns, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi John, we're glad to hear you had a good experience. Please feel free to reach out to us with any questions or concerns as we are always happy to help!
Best regards,
PetLabCo.®
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