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The PharmPet Co Reviews 

965
•
TrustScore 4.5 out of 5

4.6

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. The ordering process is consistently described as easy and straightforward, with many appreciating the simple system for managing prescriptions. Reviewers also highlight the competitive pricing, finding the costs significantly lower than traditional veterinary practices. The overall service is often commended for being professional, helpful, and providing excellent customer support. However, some customers also noted delays in delivery and order processing, with items not dispatched as expected or taking longer than anticipated to arrive. Additionally, a few people mentioned difficulties with prescription acceptance due to specific wording requirements or encountered issues like order cancellations due to pricing errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the process, especially... See more

Product

Consumers find product experiences to be ambiguous, with many praising the good products, competitive... See more

Price

Reviewers mention positive feedback about price, often highlighting that products are significantly cheaper... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I have used an online pharmacy for medication for my pet. It was easy to order once I had set up an account, then my vet uploaded the prescription. The medication was then promp... See more

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

965 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(965)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good customer service

Good customer service. I ordered mange meds for a fox and easily got through to an adviser over the phone for help with filling in the online form. Quick delivery.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, honest, trustworthy and if you're ever worried about doing something wrong on your order, a quick phone call to one of their team and it gets sorted then and there..id recommend Pharmpet to anyone

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Just received my second order of…

Just received my second order of Thyronorm Oral Solution for my cat. The Pharmpet Co was recommended by my son. The first bottle I got from the vets cost £134. From yourselves only £54 that included postage. Well worth getting a prescription from the vets to use with PHARMPET. Very fast delivery and packaging first class.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

First

The first thing that I noticed was the reasonable prices for prescription medicines compared to the prices our veterinary practice wanted to charge. The whole process was quick and easy, I made an account and ordered the medication, our veterinary practice then sent through the prescription, within 1 day we had an email to stay they had dispatched the medication. It arrived by Royal Mail who are also extremely good at looking after your package and it arrived without damage. On reordering our prescription was already on my account so again the process was easy and without issue. I will continue to use this company, as it’s a no fuss easy system to use and the medication is delivered without damage or fuss, well done PharmPet

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Although my vet made an error on the prescrition, Pharm Pet customer service were excellent in helping me sort it out, and expedited delivery. Good news as we had run out of tablets in the melee.
Thank you

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic in all areas.....

Fantastic in all areas.....
Easy ordering process ..Wrapping was perfect, great price and delivery was excellent.
Certainly will order from PharmPetCo again.
Thank You.
Mike...

24 March 2026
Unprompted review

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