After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
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Replied to 98% of negative reviews
Typically replies within 1 week
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Religious side sleeper here
Religious side sleeper here, can’t get comfy on any mattress topper. When I do they just got hot and I can’t sleep properly. This topper helped me sleep deeper and cooler than any on the market.
Easy Peasy!
The process was very quick and problem free. Some sites are nerve wracking when trying to make a simple order. Not yours!
I had a request for an address change, and your team took care of it in 5 minutes!
You don't understand how astounding that is in this day and age.
Good follow up
Good follow up. Glitch in ordering process removed one star. This comment is about ordering process only as we haven’t seen the product yet.
Yall were rated #1 by a chiropractor
It was very impressive that y'all believe so much in your products. I love the 90 days return policy, the 5-year warranty. So that really says a Lot!! I love that you can sleep on our back, side and stomach. Some pillows you have to flip over, to sleep on your side etc. I had neck surgery 3 months ago, and I am still in pain. I had a disc removed, a titanium disc put in and C6-7 fused. I had bought a pillow, and it hurt so I sent it back. I have read now that you need to sleep with it 5-7 days, before you really know how you will like it! I was getting ready to buy another brand, until I goggled the number 10 best pillows. Yall were #1! I am Praying this pillow helps me, and I know it will! Being in pain for 3 months is nerve racking to say the least! As I crawl in bed every night, I find myself trying to straighten my neck. When I wake up in the middle of the night, I feel myself doing the same thing! This pillow will help me!
easy to purchase
easy to purchase - good product description - 90 day guarantee makes it easy to make decision
It was so easy to follow the process…
It was so easy to follow the process through.
Easy website
Easy website. Great information. Great deals. Order was ready fast.
Other than a delay in shipping so far I…
Other than a delay in shipping so far I have had a good experience with Pillow Home.
Informed me in regards of tracking and…
Informed me in regards of tracking and whereabouts of my order.want be long and I can start dreaming on a cloud
Delivery got delayed but there was…
Delivery got delayed but there was fantastic communication with me regarding why and updates on when i’ll be receiving my order.
We ordered two Queen Cooling Mattress…
We ordered two Queen Cooling Mattress Covers. The website was easy to navigate and the description of the mattress cover was accurate.
We placed our order just before the July 4th holiday.
We would give 5 stars all around on the company, the communication, and the mattress covers.
Our experience with The Pillow Home company was exceptional and they kept us informed of shipping updates and were very responsive to our questions.
Per the directions, we placed the mattresses cover(s) in the dryer on the low setting for 20 minutes and the covers fluffed perfectly!
We love the deep pockets and the covers fit the mattress securely. The mattress cover is very comfortable and we will definitely purchase from The Pillow Home company in the future!
Chinese Junk
This company presents itself as an American company but in reality it is based in China. The shipping time was ridiculously long and their customer service sent me false updates about where my item was in the shipping process. I could see via tracking it was still somewhere between China and the US but they said my local shipper was in possession of it.
The item itself was insufficient for a mattress topper. The padding is thin and there is no difference in softness whether it is on the bed or not. Disappointed in the product and the cost to return it to an address in China is ridiculous. I WOULD NOT purchase from this company.

Reply from The Pillow Home
The Pillow Home never delivered
The Pillow Home never delivered the merchandise, and after the first two support responses from them (may be AI bot responses) they stopped responding. I have had to dispute the charge with my credit card company.
According to Reddit and google, this company is a Chinese scam company.

Reply from The Pillow Home
Website is easy to navigate
Website is easy to navigate. Plenty of options and reasonable prices.
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