After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.
The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more
When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
4.2
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to purchase
easy to purchase - good product description - 90 day guarantee makes it easy to make decision
9 July 2026
Unprompted review
It was so easy to follow the process…
It was so easy to follow the process through.
11 July 2026
Unprompted review
Other than a delay in shipping so far I…
Other than a delay in shipping so far I have had a good experience with Pillow Home.
11 July 2026
Unprompted review
Informed me in regards of tracking and…
Informed me in regards of tracking and whereabouts of my order.want be long and I can start dreaming on a cloud
16 July 2026
Unprompted review
Delivery got delayed but there was…
Delivery got delayed but there was fantastic communication with me regarding why and updates on when i’ll be receiving my order.
15 July 2026
Unprompted review
We ordered two Queen Cooling Mattress…
We ordered two Queen Cooling Mattress Covers. The website was easy to navigate and the description of the mattress cover was accurate.
We placed our order just before the July 4th holiday.
We would give 5 stars all around on the company, the communication, and the mattress covers.
Our experience with The Pillow Home company was exceptional and they kept us informed of shipping updates and were very responsive to our questions.
Per the directions, we placed the mattresses cover(s) in the dryer on the low setting for 20 minutes and the covers fluffed perfectly!
We love the deep pockets and the covers fit the mattress securely. The mattress cover is very comfortable and we will definitely purchase from The Pillow Home company in the future!
15 July 2026
Unprompted review
Chinese Junk
This company presents itself as an American company but in reality it is based in China. The shipping time was ridiculously long and their customer service sent me false updates about where my item was in the shipping process. I could see via tracking it was still somewhere between China and the US but they said my local shipper was in possession of it.
The item itself was insufficient for a mattress topper. The padding is thin and there is no difference in softness whether it is on the bed or not. Disappointed in the product and the cost to return it to an address in China is ridiculous. I WOULD NOT purchase from this company.
15 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
The Pillow Home never delivered
The Pillow Home never delivered the merchandise, and after the first two support responses from them (may be AI bot responses) they stopped responding. I have had to dispute the charge with my credit card company.
According to Reddit and google, this company is a Chinese scam company.
15 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Website is easy to navigate
Website is easy to navigate. Plenty of options and reasonable prices.
8 July 2026
Unprompted review
Easy shopping
The website is easy to navigate, the product I wanted was easy to find, and checkout was easy.
10 July 2026
Unprompted review
The ordering process was very easy
The ordering process was very easy. The after order communication was also very good. I have not received the order yet so I will follow up with a review at a later date.
11 July 2026
Unprompted review
Still waiting for a refund and still…
Still waiting for a refund and still keep being offered alternatives. Waste of money!
15 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
ease of ordering......read the customer…
ease of ordering......read the customer reviews to help me make a decision on this purchase.
15 July 2026
Unprompted review
Quality & Shopping Experience
The website is incredibly easy to navigate, with plenty of helpful information, detailed product explanations, and genuine customer reviews available to support decision-making. The quality of the products themselves is outstanding, and I really appreciate that they have been thoughtfully designed and created by a chiropractor, with care and expertise evident throughout the range.
15 July 2026
Unprompted review
Easy ordering process and constant…
Easy ordering process and constant updates
15 July 2026
Unprompted review
Good Communication
Easy to order and good communication on product delivery.
10 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.