I have recently purchased a recliner chair. The whole team were friendly, polite & helpful. I didn’t feel any pressure to buy. A lovely experience. Great range of quality recliner chairs on disp... See more
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Review summary
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Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing tho... See more
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They have a great range of quality products on display, all under one roof and they give good old fashioned polite and friendly service. We were able to choose a carpet at the same time and hold the p... See more
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My order was received earlier than what was initially stated, wich was great news. The delivery took place a week later and was carefully brought into our home and placed where we wanted it. The... See more
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Company details
- #192 of 394 best companies in Home Furniture Shop
- #106 of 228 best companies in Bedroom furniture shop
- #102 of 208 best companies in Decoration and Interior Design Store
- #62 of 113 best companies in Living room shop
- #40 of 85 best companies in Mattress Shop
- #53 of 92 best companies in Sofa store
Written by the company
Discover Wales’ biggest furniture store on one floor, offering over 50,000 square feet of high-quality furniture at affordable prices. Our extensive range includes sofas, dining sets, beds, wardrobes, and home accessories from leading furniture brands - carefully selected to suit every home, lifestyle, and budget. We are a trusted, family-run furniture retailer in The Vale of Glamorgan, South Wales, with over 55 years of experience. Whether you're looking for modern, contemporary, or traditional furniture, our expert team is here to help you create the perfect space. What makes us truly unique is our incredible showroom, set in a historic WWII aircraft hangar - the only furniture store of its kind in the UK! The hangar is believed to have once housed Spitfires during WWII, and while its iconic exterior retains its historic charm, the interior has been beautifully refurbished for a comfortable and inspiring furniture shopping experience. At our core, customer service is our priority. We offer a dedicated after-sales support team, ensuring any service concerns are addressed promptly and efficiently, with minimal hassle to you. Your satisfaction is our mission, and we pride ourselves on offering exceptional service, premium furniture, and unbeatable value. If you’re looking for a reliable furniture store in South Wales, visit us today and discover quality furniture at competitive prices, all under one roof!
Contact info
Unit 1, Retail Area, CF71 7PA, Cowbridge, United Kingdom
- 01446 772927
- customerservices@theplaceforhomesltd.co.uk
- theplaceforhomesltd.co.uk
4.7
Excellent
178 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Delivery was fantastic,great guys and…
Delivery was fantastic,great guys and communication was perfect.
16 October 2024
Reply from The Place For Homes
Thank you so much for your great review Lee! We're pleased to hear that you had a great delivery experience and that our team communicated well throughout. If you need anything in the future, don’t hesitate to reach out.
The sofa fits perfectly in our little…
The sofa fits perfectly in our little living room making our house far more homely and it is just the best addition to the room. The delivery was scheduled perfectly to fit our schedule which we greatly appreciated as we all work full time and the men were so helpful and put everything together seamlessly. Such a great experience and will definitely purchase from place for homes again!!
24 October 2024
Unprompted review
Reply from The Place For Homes
Thank you so much for your wonderful review, Lucy! We’re thrilled to hear that your new sofa has made your living room feel even more homely – that's exactly what we hope for. It’s also great to know that our delivery team made the setup easy for you. We’ll be sure to pass along your kind words to them! We look forward to seeing you again for your next purchase!
AMAZING
AMAZING! Had a lovely sofa delivered not long after I purchased it. Great service and their staff are wonderful!
24 October 2024
Unprompted review
Reply from The Place For Homes
Thank you so much for the fantastic feedback, Harri! We’re delighted to hear that you’re enjoying your new sofa and the prompt delivery. Our team takes pride in making every experience seamless and enjoyable, so it’s wonderful to know they made a great impression. We look forward to seeing you again in the future!
Great shopping experience
Helpful staff made choosing and buying easy. Good communication on delivery and only delivered to my home when I was ready. Excellent service.
21 October 2024
Reply from The Place For Homes
Thank you so much for your wonderful feedback, Ms. Fenton! We're delighted to hear that our team made your shopping experience enjoyable and that delivery was convenient for you. We look forward to seeing you again in the future!
Excellent customer care
Ordered a sofa, arrived with a slightly problem with one of the supporting legs. Contacted customer care, and Huw has been very proactive at sorting out the problem. So far I have been really pleased with the purchase experience and the customer support I have received from Huw. Definitely deserve a 5 star rating.
16 October 2024
Reply from The Place For Homes
Thank you so much for your 5 star review! We're so pleased to hear that you're happy with your sofa and the service you received from us. We apologise for the initial issue with the supporting leg but glad that we're able to resolve the issue. If there’s anything more we can do, please don’t hesitate to reach out. Enjoy your new sofa!
Great website
Great website. Easy to order. Delivery was quick and stress free. Highly recommend
2 October 2024
Reply from The Place For Homes
Thank you so much for your wonderful feedback. We're pleased to hear that you found our website easy to use and that your delivery experience was smooth and stress-free. We hope to see you again soon.
Ordered on line
Ordered on line, and was very quick if I had a question to reply to my email. Very smooth transaction. Would buy again from them.
23 September 2024
Reply from The Place For Homes
Thank you so much for your 5-star review Susan! We're really pleased hearing you had a quick and easy experience with your order. We appreciate your lovely review and look forward to seeing you again in the future.
Never once were we contacted about when…
Never once were we contacted about when to expect our carpet if we wanted to know anything we were the ones that had to do it every time not Good enough so the one star rating but your carpet fitters I give then 10 stars they were wonderful thank you Wayne
23 September 2024
Reply from The Place For Homes
Thank you for sharing your feedback with us Linda, and we apologise for the communication issues you experienced during your recent order. We always try and provide excellent service to all our customers, so it’s disappointing to hear that we didn’t meet your expectations this time, especially after you gave us a 5 star rating just a month ago.
We’d like to clarify that the delay was caused because the original carpet fitting appointment was cancelled at your request. We tried to get in touch with the carpet fitter to reschedule, but unfortunately, they are very busy, and finding a new date quickly was not possible. We understand that this added to the frustration, and we apologise for any inconvenience this caused.
We are committed to improving, and we’ll take your comments on board to ensure better communication in the future. If there’s anything we can do to resolve this situation or assist you further, please don’t hesitate to reach out to us.
Great experience
Easy ordering process, delivery was quick and easy and the media unit exactly as described. Very happy
20 September 2024
Reply from The Place For Homes
Thank you for your great feedback Rob! We're so glad to hear that the ordering process was smooth and that you're happy with your new media unit.
Wonderful " old fashioned " personal service !!
I contacted Place for Homes ( PFH )after I was badly let down by another supplier. I ordered a carpet /large rug from PFH and sadly when it arrived from the 3rd party supplier it was damaged . Unfortunately the item was then out of stock awaiting further supplies from abroad but I decided to wait for the new stock as I particularly liked the carpet in question and PFH had been briliant over the whole episode. The carpet duly arrived six weeks later and all was well. I dealt with Huw who was a delight to do business with so much so that I have just taken delivery of a further carpet today from PFH . I only ordered it yesterday so that was a real triumph !! I feel I also have to mention the delivery driver who happened to be the same on each visit I live on the 4th floor of an Apartment block ( with lift ) and he brought it up without having to be asked, many deliveries are just dumped in the Reception area. He was very cheerful polite & helpful. 5* to him too. All in all a very positive experience and I will not hesitate to go back to PFH.
26 September 2024
Unprompted review
Reply from The Place For Homes
Thank you so much for your review Roger! We're very pleased to hear you had a great experience with us, even after the initial issue with your order. We're glad Huw and the delivery team were able to assist you promptly and with care, ensuring everything went smoothly. Your kind words about our service are truly appreciated, and we're delighted that you're happy with your new rugs! We look forward to seeing you again in the future.
The item I ordered arrived in about 2…
The item I ordered arrived in about 2 months rather than the 3 that was quoted.
It was delivered without fuss and put together and all the rubbish was taken away.
9 September 2024
Reply from The Place For Homes
Thank you so much for your feedback Sally! We're thrilled to hear that your order arrived sooner than expected and that the delivery team made the process seamless for you. We're always here if you have any further questions or need assistance in the future.
Reply from The Place For Homes
Thank you so much for your review, Elizabeth! We're pleased to hear that you found our team helpful and that you're loving your new sofas.
Good quality rug
Good quality rug, very happy with it. Prompt confirmation on order, updated on delivery.
22 August 2024
Reply from The Place For Homes
Thank you for your lovely review! We’re glad to hear that you’re happy with the quality of your rug and that you had a smooth experience with our service and delivery updates.
Reply from The Place For Homes
We’re pleased to hear that you’re pleased with your new item and that the delivery met your expectations! Thank you for taking the time to leave a review Adrian.
Great service great customer service
Great service great customer service. Very happy with product. Amazing shop
24 August 2024
Reply from The Place For Homes
Thank you for your lovely review, Judith. We're pleased you had a great experience with our customer service and products. Your feedback means a lot to us.
Reply from The Place For Homes
Thank you, Catherine! We're glad you found our service helpful and personable. We hope to see you again soon.
Great customer service.
The customer service was attentive and helpful. The delivery was reliable and the price was 40% less like for like compared to John Lewis.
19 August 2024
Reply from The Place For Homes
Thank you for your review Robert. We're pleased you found our customer service helpful and our pricing very competitive. We appreciate your support.
Well made hallway bench
Well made hallway bench, just what I wanted. Arrived very well packed, the only small gripe, is getting the plastic covering off the cushion which protected it, had to unscrew some screws as the plastic covering was screwed in place. Lovely piece of furniture though.
8 August 2024
Reply from The Place For Homes
Thank you for your review, Paula. We're thrilled you love the hallway bench! Apologies for the inconvenience with the plastic covering, your feedback is very valuable, and we'll look into making this process easier in the future.
Reply from The Place For Homes
Thank you so much, Mrs. Wilkinson! We're delighted to hear that you found our assistance helpful in obtaining the relevant item.
Reply from The Place For Homes
Thank you, Mr. Williams! We're thrilled you had a great experience with our service from ordering to delivery. Thank you for your support.
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