The Place For Homes Reviews 

178
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff, noting that the professional sales teams make shopping comfortable without any pressure. Reviewers also highlight the brilliant delivery service, mentioning that orders often arrive much earlier than expected, and purchased items are always carefully brought inside homes. Some reviewers were not happy with extended waiting times or products that did not entirely match their initial expectations when received. A few consumers reported facing long delivery delays and receiving items that failed to meet their overall quality expectations over time.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Product

Reviewers highlight positive aspects of product quality, describing superb furniture and accurate... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Service

Users describe positive interactions with service, highlighting great prices, fast delivery, and overall... See more

Order

People report positive experiences with order, noting that everything went smoothly from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently purchased a recliner chair. The whole team were friendly, polite & helpful. I didn’t feel any pressure to buy. A lovely experience. Great range of quality recliner chairs on disp... See more

Company replied

Rated 5 out of 5 stars

Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing tho... See more

Company replied

Rated 5 out of 5 stars

They have a great range of quality products on display, all under one roof and they give good old fashioned polite and friendly service. We were able to choose a carpet at the same time and hold the p... See more

Company replied

Rated 5 out of 5 stars

My order was received earlier than what was initially stated, wich was great news. The delivery took place a week later and was carefully brought into our home and placed where we wanted it. The... See more

Company replied


Company details

  1. #192 of 394 best companies in Home Furniture Shop
  2. #106 of 228 best companies in Bedroom furniture shop
  3. #102 of 208 best companies in Decoration and Interior Design Store
  4. #62 of 113 best companies in Living room shop
  5. #40 of 85 best companies in Mattress Shop
  6. #53 of 92 best companies in Sofa store

Written by the company

Discover Wales’ biggest furniture store on one floor, offering over 50,000 square feet of high-quality furniture at affordable prices. Our extensive range includes sofas, dining sets, beds, wardrobes, and home accessories from leading furniture brands - carefully selected to suit every home, lifestyle, and budget. We are a trusted, family-run furniture retailer in The Vale of Glamorgan, South Wales, with over 55 years of experience. Whether you're looking for modern, contemporary, or traditional furniture, our expert team is here to help you create the perfect space. What makes us truly unique is our incredible showroom, set in a historic WWII aircraft hangar - the only furniture store of its kind in the UK! The hangar is believed to have once housed Spitfires during WWII, and while its iconic exterior retains its historic charm, the interior has been beautifully refurbished for a comfortable and inspiring furniture shopping experience. At our core, customer service is our priority. We offer a dedicated after-sales support team, ensuring any service concerns are addressed promptly and efficiently, with minimal hassle to you. Your satisfaction is our mission, and we pride ourselves on offering exceptional service, premium furniture, and unbeatable value. If you’re looking for a reliable furniture store in South Wales, visit us today and discover quality furniture at competitive prices, all under one roof!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(178)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and friendly sales staff

Excellent and friendly sales staff, answered all our questions and even the delivery guys were amazing and very friendly especially with the issues we had getting our new sofas and chair in our house, would definitely recommend these guys, and well worth looking at the stock they carry.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Knitting and Craft chair

We have bought many items from Place For Homes for the bedroom, dining room and lounge. Most recent purchase was a Global Biarritz Swivel Recliner and Footstool. It has become my ‘knitting and crafting’ chair and I love it.

6 May 2023
Unprompted review
Rated 5 out of 5 stars

A huge selection of furniture in an…

A huge selection of furniture in an aircraft hangar!!! Purchased an Alstons Memphis sofa and chair the salesman I dealt with Darren was helpful. The sofas arrived in 8 weeks earlier than expected and the delviery boys were polite and very helpful

26 May 2023
Unprompted review
Rated 1 out of 5 stars

Let downIt took them 2 1/2 months to admit my…

It took them 2 1/2 months to admit my bed was faulty. They did not apologise or make an attempt to communicate. I asked for a refund and they said in that case they would have to pick the bed up immediately. So they leave me a 77-year-old with no bed and having to sleep downstairs. They make false accusations and are verbally threatening.

6 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality and staff

We visited Place for Homes as they are local to us and it was recommended by my MIL. When we arrived there were one way signs and sanitiser, which in this climate was reassuring. We were looking specifically for a suite and dining set. We were welcomed into the showroom, offered assistance but respectfully left to browse the showroom. We decided on a suit and dining set which we ordered. I had noticed previously online the dining set was calculating cheaper than what the in store price said and they were good enough to honour the online price for the items meaning we saved some money. Our suite was made to order and arrive at our new home earlier than expected. The dining set took 4 weeks longer but it was worth the wait. The gentlemen who delivered the items were respectful and very helpful ensuring our floors were covered before entering with the goods. They were pleasant and chatty and just very nice guys.

13 July 2021
Unprompted review
The Place For Homes logo

Reply from The Place For Homes

Thank you for the lovely review we really do appreciate it.

Rated 1 out of 5 stars

poor service high prices

Sales person was pushy at best. When he gave me a quote it was with the priceless statement that I would not get this furniture any cheaper elsewhere. When I informed him that I could the brochure and quote from the company were taken from me and I was told to take my business elsewhere. Which I did. Thankfully my purchase was made with a company who do not treat their customers like this and were considerably cheaper. My wife was also not happy with the bites on her back after sitting on the furniture.

17 July 2019
Unprompted review
The Place For Homes logo

Reply from The Place For Homes

Dear Mr Fisher we are very proud of our business and are absolutely astonished at the content of your review and I would respectfully request that you contact us at customerservice@theplaceforhomesltd.co.uk with further details in order that this can be investigated.

Rated 5 out of 5 stars

Great Customer Service

Quick and easy contact prior to purchase on the online chat and over the phone. Although there were some issues with the item as supplied, they were able to arrange with their supplier to provide me with the item I wanted. Although there was an extra wait for the replacement item I was able to get an update quickly via email or chat.

2 January 2019
Unprompted review

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