The Pottery People Reviews 

Bought my first kiln from the pottery people. I was a bit nervous setting it up, but Billy agreed to give me a call when it arrived to talk me through setting it up and programming the controller. Still need to get my head around it a bit but the help was so useful, really felt valued as a customer.

Great company! Highly recommend! Order arrived swiftly . Will definitely use again. Excellent Quality. 5*

Ordered the Ikon 61 GXR. It took 6 weeks to arrive, which was what was quoted at the time of order. I went for the delivery service as I am fairly local to Bristol.

Was really happy with the service from Billy and Sam. It was a bit of a struggle getting it down my steps in the garden and down to the shed but we managed it in the end! They talked me through how to use the controller and made sure I was happy with everything before they left and they took the packaging and pallet away with them.
Would shop here again and recommend the delivery service if you are in the South West.

I shopped around a lot for my kiln as it is such a major purchase. The Pottery People had the most competitive prices but also had great customer service. They answered all my questions, organised delivery to suit me, and have continued to provide an excellent after sales service.

I bought a 'beginners bundle' in November 2024. From beginning to end it was easy to choose, order and receive delivery of all elements. Since then I had a problem with my kiln and Billy arranged Kilncare to contact me ASAP. It was all sorted in no time. I'm very pleased with the items and service I had, and keep having, from The Pottery People.
Catherine Bourne

Fast delivery and well packaged, superb!

The whole process has been very straightforward and they have been in touch regularly with information about the kiln
It was delivered today by billy and Sam
They couldn't have been more helpful and went above and beyond to make the kiln find its home in the garden in the shed
Thouroughly polite and friendly
Thank you pottery people for my new kiln and of course my husband who payed for it

Best price and free shipping on my wheel. Excellent communication. Really pleased with the service from Pottery People.

Ordered some glazes. They came on time, without any issues.

Would shop here again

We bought our first kiln from The Pottery People who have been brilliant throughout. The kiln is fabulous, it arrived well packed and safe and sound, as first timers we had many questions but their after care is excellent, they always have time for us and we have found their service to be first rate.

Bought a wonderful kiln from the Pottery People and they have been absolutely brilliant from the start. They have been so supportive in checking in via email to see how it’s all going. I did have a couple of questions about some settings and they got straight back to me with super helpful advice. They have been fabulous and I cannot fault them in any way. Great service, super helpful, fantastic product. Would HIGHLY recommend.
Rachel

Having looked around I found the Pottery People to be the best price for my IKON kiln. I had several unexpected updates regarding at what stage the build of my kiln was at, which made a great difference in making me feel a valued customer. I had a specific request regarding delivery which Billy and his team had no problems dealing with. Any questions I had were answered no problems. The IKON kiln came recommended by other people at my shared studio, particularly due to it's easy to use controller, high temperature ability due to great thermal qualities and that it is made in the UK by a very experienced company. I'm very pleased with my purchase experience.

Fantastic company. There was a small technical hiccup with my order, but they went above and beyond to ensure it got sorted out quickly and were really helpful addressing my concerns about whether I'd be able to get my new wheel up and into the house on my own (I did!) - even offering to contact someone local to me to help.

Fantastic company, reliable, good communication,im so pleased I bought my kiln from them,any questions I had been answered
Thank you so much will definitely recommend

Competitive pricing and fantastic customer service team. Lots of communication despite it being the mad rush up to Christmas. When having a Kiln delivered they contacted me in advance to determine shipping and when an additional item did not arrive when expected they were prompt at looking into it for me.

Always there to answer queries and delivery happened exactly on the day and time they said it would. The price of the kiln was very competitive, with no disadvantage… in fact it was also delivered for free!

I contacted the pottery people to build me a garden pottery studio and boy did they deliver!
Great communication, help selecting the right products for my skill level, excellent build materials and a studio that will last me for years. The build quality is amazing and they have stayed in touch to advise how to organise the insides, including sending me ideas on layouts and how to get the most out of the products I chose. They also have deals on clay/glazes etc for my future needs.
Can’t recommend highly enough. So friendly, professional and helpful

Absolutely in love with the pottery wheel I bought myself for Christmas.

The service I received was excellent from start to finish, communication was great and the delivery was prompt. I would highly recommend The Pottery People for all your pottery needs!!

Great customer service, prompt delivery and great value.

I bought a wheel and starter pack as a surprise Christmas present for my wife. It was a significant outlay and I guess it was procrastinating about the cost that caused me to overlook that I was 5 days beyond the advertised deadline for last delivery before Christmas. Macie at The Pottery People contacted me straight away and advised me of the situation, did I still want to proceed and she would do what they could to get it in time. Hope for the best, expect the worst. First world problems I know but blow me, it arrived well in time and the starter pack generously ready for a potter to get going. Buying from The Pottery People has really been a positive experience and felt like they're a business who properly care about customer service. I would highly recommend them and will be using them in the future. Paul