The Pottery People Reviews 

I had a great experience with The Pottery People. Billy and Macie were very helpful and knowledgable which gave me confidence in buying my first kiln for our studio. The delivery was straightforward and Macie even checked in afterwards to make sure all went well. Look forward to working with them in future!

For inexperienced potters like us it was a bit of a leap of faith to try and source the right type of kiln to fit with our needs, etc. so the detailed information and videos, etc. on the website really helped to find the right one. Having shopped around a bit, it looked to be a very competitive price on the kiln, and with added extras included - like furniture, clay and glaze - to help get us started! Very helpful and friendly service, e.g. responding to queries on delivery timescales, providing updates on this, etc. and choosing a convenient delivery date. All round good experience, very pleased - now ready to get potting!

I wanted to get My Wife the Shimpo wheel she had her eye on for a long time, and with Her Birthday coming up it seemed the perfect opportunity.

Unfortunately I hum'd and haw'd for longer than I should have and put the delivery in jeopardy.

However, thanks to Lara and Billy at 'The Pottery People', they pulled out all the stops to get the Wheel to me before 'B-Day'......and not only that, the communication was excellent when all my nerves and doubts kicked in and it didn't seem like it was going to come off!

Bottom line, I can highly recommend 'The Pottery People'!

Talked me through the whole process, from deciding on the best kiln all the way through to installation and my first firing - which is on now!

Great communication from these guys and also messaged after the sale to see if I was happy with everything
Great service and great kiln!

It was time for me to invest in my first kiln. Lots of research later and I'd decided the iKON v61GRX was the one, but where to buy it from. More research... The pottery people came out head and shoulders above the rest, responsiveness to commutations, clear answers and a great price.
Having now received the kiln and ancillary items, it all went to plan.
Very happy to recommend Billy and his team, indeed I already have!...
Thank you...

I ordered an Ikon kiln. There were some issues getting a confirmed time frame and it didn’t arrive in the day it was supposed to. But none of this was the fault of The Pottery People. They did their best to chase and find out what had happened. There was no huge issue, it just wasn’t put on the lorry for delivery. I had a difficult time with it as this is my first ever kiln. Billy was great though, and did endure a million emails from someone with Autism who had to deal with something unexpected. He was really kind and patient. The kiln came with furniture, and some bonus goodies, I definitely found it here at the best price. I would use the company again for big and small purchases. Billy kept comms going at the weekend, when every other pottery company I’ve dealt with are closed. So I really appreciated that as for me it was a huge purchase and I was worried. Again none of it was their fault. I wouldn’t hesitate to recommend them for aftercare and great advice in choosing your pottery purchases. They do know their stuff.

Best price for the wheel I was after and with free clay to get started. The offer of ongoing support is appreciated.

Buying a wheel was a great experience from start to finish. Best price in the UK including delivery, and flawless customer service. Very satisfied!

Great customer service. Billy was very knowledgeable and helped make the process of choosing and buying a kiln & wheel very easy including Pre and Post Installation help. Would thoroughly recommend to anybody thinking of setting up

Very competitive price. Prompt deliver and the offer of comprehensive support if required. Strongly recommend them.

I had the best experience ordering from The Pottery People. Billy was amazing and could not have been more accommodating with my wheel purchase. My initial contact was 5 stars, I had lots of questions and received responses that showed care and attention to detail for their customers. I had some reservations about ordering and my mind was immediately put at ease as Billy looked for solutions to ensure I was comfortable with the ordering process and my purchase. I would not hesitate to recommend The Pottery People for your pottery needs! Billy was fab and I am so happy with my new wheel! 💕

Good service, love my new wheel!

I ordered a Shimpo pottery wheel from The Pottery People and received fast and great communication and support from Billy throughout. Even though we encountered an issue on delivery (we live up a narrow lane that some lorry drivers don't like coming up), and a re-delivery was needed, Billy was fabulous in getting it through to me as quickly as possible.