Fantastic quality. Amazing items in amazing condition as advertised, fantastic price for this product and made my wifes dream come true. She had been looking at this since Lana waz first seen with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third purchase from The Preloved Bag Boutique and I can’t rate it highly enough. Every bag has been absolutely as advertised, the communication is great, with Amy helping out this time with... See more
Coach Cassie 19 , exactly as described, beautiful bag in great condition. Royal mail lost the package, I contacted the boutique for tracking no as I had lost it, they were in touch immediately and st... See more
Excellent items and prompt delivery. I’ve had a couple bags, all of which have been in fantastic condition and just as described. More recently, a pair of boots that are superb. 10/10 highly recommend... See more
Company details
- #3 of 10 best companies in Secondhand Shop
- #11 of 44 best companies in Handbags Shop
Written by the company
The Preloved Bag Boutique provides an online space where you can purchase preloved designer handbags and accessories at affordable prices. Items are authenticated by approved external authenticators and items are described honestly and as accurately as possible. We provide excellent customer service and we will always strive to provide the best service possible to both buyers and sellers respectively. Our aim is for you to be happy with all services we provide, but especially buying preloved affordably and sunstainably.
Contact info
Furthergreen Road , SE6 1JQ, London, United Kingdom
- info@theprelovedbagboutique.co.uk
- theprelovedbagboutique.co.uk
4.9
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m thrilled with my purchase
I’m thrilled with my purchase! The images were a great representation of the product, and the description accurately described the condition of the bag. The parcel arrived via special delivery and was securely packaged. I highly recommend!!
4 April 2024
Unprompted review
My second purchase from Preloved Bag…
My second purchase from Preloved Bag Boutique. Beautifully packaged and fast delivery. Excellent communication. The handbag was exactly as described. Superb service all round. Great to be part of sustainable fashion. Highly recommended.
5 April 2024
Unprompted review
Repeat customer!
I have purchased from The Preloved Bag Boutique a number of times over the last couple of years. I have been very happy with my purchases, they have all been in excellent condition and accurately described. Excellent communication and quick delivery every time. The website gives great 360° views of the items and good descriptions. Very responsive to questions. I happily recommend to others. My go-to for Preloved bags.
31 March 2024
Unprompted review
Brilliant company
Brilliant company, quick delivery and a beautiful bag.
Thank you so much.
25 March 2024
Great service and great bags 😍
Great service and great bags 😍 I have bought a handbag and a purse on separate occasions and they arrived quickly and just as described. Thank you ☺️
28 March 2024
Unprompted review
Reply from The Preloved Bag Boutique
Thank you very much. Glad you like them both x
Fantastic service
Fantastic service , great communication. Love my Mulberry Lily bag . Surpassed expectations- like new and beautiful . Highly recommend x
21 March 2024
Unprompted review
Reply from The Preloved Bag Boutique
You’re very welcome.
Very Straightforward and I love my new…
Very Straightforward and I love my new purchase:)
14 March 2024
Reply from The Preloved Bag Boutique
Thank you x
Amazing Service, Gorgeous Products
My all time favourite pre loved seller. Communication is friendly, helpful and prompt. Pictures and videos are transparent and honest about the condition of goods. Posting is secure, very trustworthy.
The bags themselves are always better than expected, I'm always amazed at what good quality they are... Highly recommend!
8 March 2024
Reply from The Preloved Bag Boutique
Thank you Jessica. These are lovely words to hear. So pleased you like your items!! X
Excellent service
The bag was exactly as described and beautifully packaged! The owner of the boutique was also very communicative and lovely.
1 March 2024
Reply from The Preloved Bag Boutique
Thank you so much. I’m always available for enquiries and questions! Happy to help x
Super service
I have sold a few items through the preloved bag boutique and it has been so straight forward. Amy is so lovely, and so efficient. Would not hesitate to use again to buy and sell from.
15 March 2024
Unprompted review
Reply from The Preloved Bag Boutique
Thank you Zoe. Your trust in me is also appreciated. X
A gorgeous bag which Amy sent out very…
A gorgeous bag which Amy sent out very quickly. Amy was very helpful in sending a couple of additional photos to help my decision making. The bag was as described and in brilliant condition. I am very excited to use my new bag, thank you so much! 😊
5 March 2024
Unprompted review
Gorgeous bag received quickly
Gorgeous bag received quickly. Just as described. Delighted with my purchase. Thank you.
9 March 2024
Unprompted review
Nothing but Fantastic !
I’ve bought a few things with Amy, which has always been a fantastic experience so this time I decided to sell a few items, couldn’t have been simpler - basically you send, agree a price and Amy does the rest ! Communication is the best I’ve ever received through a site, I can not recommend Amy enough, buying or selling you so t be disappointed !
9 March 2024
Unprompted review
Amazing lady and way to sell my…
Amazing lady and way to sell my handbags,purses and sunglasses! Amy is so helpful, knowledgable and speedy and gets me a fair price for my things I have recommended her to many of my friends and would not hesitate to recommend her to anyone! The speed at which she lists and pays is exceptional - and she always has lots of amazing pieces to tempt me to ‘re-invest’!!
6 March 2024
Unprompted review
Fantastic company
I have bought numerous bags now from TPBB and they are always great prices and as described! Customer service is 10/10 and always so helpful and lovely. I don’t doubt I’ll purchase many more bags in the future!
4 March 2024
Unprompted review
Second time buying from…
Second time buying from @the_preloved_boutique1 and both times I’ve been over the moon with the service
Competitive prices, great communication, fast dispatch and beautifully wrapped.
A very easy process and I’ll definitely be back!
5 stars at least 🌟 🌟🌟🌟🌟
23 February 2024
Unprompted review
Gorgeous bags!
I simply love all the products on this site. I’ve purchased lots of bags for myself and my family and the quality has been amazing 🤩 beautifully packed and delivery is very fast. This seller is very helpful and very professional! I’ve never been let down and everyone comments on my bags. Highly recommended A+++
23 February 2024
Mulberry Postmans Lock pocket book
I am really pleased with my Mulberry Postmans Lock pocket book which is in excellent unused condition as described. Easy to use website which shows clear detailed photos with competitive and realistic prices. I don't doubt that I'll be a returning customer! Thank you.
23 February 2024
Absolutely fantastic
Absolutely fantastic! Great communication, sent really fast and amazing product - exactly as described, is perfect. Thank you! I will be back!
20 February 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.