The Property Buying Company Reviews 

2,683
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and easy to talk to when discussing property sales. People also appreciate the quick response times and clear, honest explanations provided throughout every step of the transaction. Some reviewers were not happy with unexpected price reductions and lower offers made right before completion. Others mentioned experiencing slow communication, unresponsiveness, or frustrating delays during the final stages of selling their homes. A few individuals felt that these practices caused unnecessary stress and financial difficulties during an already complicated process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful representatives... See more

Service

Customers had positive experiences with service, often highlighting the simplicity of the system, swift... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are polite,... See more

Response time

Users describe positive interactions with response time, frequently highlighting immediate answers to queries... See more

Price

Clients share ambiguous opinions on price, as some reviewers report receiving fair offers or amounts higher... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Yash then Jessica were fantastic. They always got back to me keeping me updated as to what stage they were at with the buyers. Took a bit longer than expected but it appears the buyer had difficulty... See more

Rated 4 out of 5 stars

Arranging the viewing was very easy, agent that did the viewing was good but just directed us back to the office regarding any questions Trying to talk to someone about the property we viewed has be... See more

Rated 5 out of 5 stars

My enquiry was managed by Grant Bishop He was outstanding! He was very professional but still Had a really friendly personable attitude he didn’t try to SELL to me he was not pushy like some... See more

Company replied

Rated 5 out of 5 stars

We gave this company 5* so that the likelihood that you would read about our experience. First impression was an honest straightforward company. But as you go through their system, getting dragged in... See more


Company details

  1. Property management company
  2. also in
  3. Estate Agent
  4. Property Investment
  5. Property valuer

About The Property Buying Company

Written by the company

Get A Cash Offer Today

We pride ourselves on offering a professional, reliable service and this will be evident as soon as you call our experienced and understanding team. We have years of experience in the quick property sale industry and we are there to work with you to take the hassle and stress away. We are on call 24/7 to deal with any query, however big or small, with a friendly voice ready listen, understand and help.

Sell Your House Fast

Our average purchase time is 2-3 weeks

Our average purchase time is 2-3 weeks
Whatever your circumstance, we’ll buy your property for cash and we’ll do it fast. We’ll even cover all costs (including solicitor fees) and complete in a timescale that suits you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,683)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. After months with a traditional agent, I got an offer within 24 hours. They handled all the paperwork, and the sale was done in under three weeks. So simple compared to before.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Charlotte.

I spoke to Charlotte.
She explained everything very clearly so I could understand the house buying procedure.
Very happy with the service and great customer service.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Charlotte was great

Charlotte was great - very helpful, knowledgeable and friendly. The offer was a little less than I was hoping for but the service itself was good.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted in a short time period

I was contacted in a very short period of time with an offer for consideration with no pressure to accept or decline. Charlotte was very professional in her approach, giving all details and explaining the process, a fair price was offered with a completion time scaleto suit us.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with…Charlotte

I have been dealing with Charlotte...it's been a pleasure with no complications..very open and honest and an offer for our house we are very pleased with..so so far so good I hope the rest of the journey to completion is as good

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Avoid Avoid Avoid.
Our house value £148.500.
They offered £118.600 was low, but was happy with the speedy completion they offered. They went became impossible to contact the 2 week before completion date.
3 days before completion date ,they called and said the survey found some damp which could cost between 5 and 7k!!! So they now can only offer £80.000!!!
They wasted our time and money.
There are better companies out there. So please Avoid at all cost.

24 February 2026
Unprompted review
The Property Buying Company logo

Reply from The Property Buying Company

Hi Lee,

We've tried to investigate your review, but unfortunately we haven't been able to identify you or match the experience described to a customer in our records from the information available here.

We did raise this with the review platform for that reason, but understand that you've subsequently provided them with information confirming that you've had an interaction with our business.

We'd genuinely like the opportunity to look into what happened. If you could contact us directly with your full name and property details, we'll be able to locate the relevant records, investigate your experience properly and provide you with a meaningful response.

You can get in touch with our support team by contacting help@thepropertybuyingcompany.co.uk.

Without being able to identify the case, we don't want to speculate publicly about what may or may not have happened.

Best wishes,
TPBC

Rated 5 out of 5 stars

First Contact

Contacted Charlotte who returned my call gave me all the information I needed up to this point just awaiting an offer now
But so far so good

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Honest and transparent advice

Joe was direct, honest and very transparent and answered all my questions straight away. I really appreciated the fact that he listened and took the time to understand my situation.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Although circumstances changed and we…

Although circumstances changed and we did not move forward with signing a deal, I still wanted to share feedback. Communication was handled professionally throughout, and every conversation left me better informed about my property and its value.

3 February 2026
Unprompted review

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