The Ragged Priest Reviews 857

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting that items never arrived or were significantly delayed. The refund process was also a major point of contention, with numerous people struggling to receive their money back, often encountering significant difficulties in obtaining their money back. Furthermore, customer service was consistently described as non-existent or unhelpful, with many emails and messages going unanswered. While some people were satisfied with the speedy dispatch and delivery of their orders, and a few appreciated the quality and appearance of certain products, a minority of people were dissatisfied with product sizing, finding items to be inaccurate or inconsistent with descriptions.

What people talk about most

Order

Reviewers mention negative feedback about order fulfillment. Many customers report significant delays, with... See more

Product

People report ambiguous experiences with product. While some customers praise items like a gorgeous jumper, a... See more

Refund

Customers consistently express dissatisfaction with the refund process. Many reviewers report significant... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick shipping,... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report non-existent or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Giving this two stars because the order being dispatched was fast. But truly awful returns process. You have to wait 28 days of the return being refunded. In my case, I waited 28 days, followed up... See more

Rated 2 out of 5 stars

Ghosts you upon asking for a return and refund. Its been a month and no word on it, i doubt ill ever get a word on it Sizes are inaccurate and the model photos don't represent the depth of their size... See more

Rated 2 out of 5 stars

Lovely dress but it is at least 5 sizes too big and I Went by the measurements on the website . It’s huge. I Won’t return since I’m in canada & it will be too expensive. so I Will donate it. Other... See more


Company details

  1. #603 of 620 best companies in Clothing Shop

Written by the company

The official page of The Ragged Priest. British Grunge since 2007. Designed in London. Instagram: @theraggedpriest TikTok: @theraggedpriest


Contact info

2.2

Poor

TrustScore 2 out of 5

857 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love Ragged

I love Ragged. Their jeans are my favourite!
Customer service reply quickly about returns and handle things in a professional manner.

12 December 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Sophie,

Thank you so much for your review!

We are so happy you've found your favourite jeans and our customer service team were able to help you :)

Kind regards,
TRP team x

Rated 1 out of 5 stars

Great products, awful customer service

My order was confirmed. Several days passed, no updates at all, so I decide to write them an email. No response other than an automated bot.
Couple of days later, I got an email stating that my order was cancelled due to fraud risk (no idea why, this is the very first time I have received such claim, and I always use the same card for online purchases). Even though they gave a refund, I wrote them to ask them why this happened. Guess what, again no response at all, just an automated email.
They seem like an unreachable store, and you simply can't run a business with such awful customer service, doens't matter how great your products may look.
It's up to you if you want to buy from their online store, but if you got any issues or concerns, don't expect them to answer anything

26 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Jose,

Thank you for your honest review!

We are so sorry to hear you've had trouble getting in touch with our customer service team.

We can see from your order information, our customer service team have now got back in touch with you and can hopefully resolve this for you.

Sorry for the inconvenience this has caused.

Kind regards,
TRP team x

Rated 1 out of 5 stars

My parcel never arrived

My parcel never arrived! Even after I made sure that evri new about my safe place and that they could leave it with a neighbour.

11 December 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Kirsty,

Thank you for your review!

We are so sorry to hear you never received your parcel from the courier service. Our customer service team have emailed you and hopefully will be able to resolve this for you :)

Kind regards,
TRP team x

Rated 4 out of 5 stars

Absolutely love the jeans I purchased……

Absolutely love the jeans I purchased… they look great on. Have to take a star off for delivery which took 16 days to arrive, I know that Ireland is international but still, fyi it was the shipping company at fault.

8 December 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Lelanya,

Thank you for your review! We are so pleased to hear you're happy with the jeans you purchased from us!

We are sorry to hear the shipping took longer than you hoped!

Kind regards,
TRP team x

Rated 5 out of 5 stars

excellent..

excellent... arrived with no worries... and my skirt if so cool and such good quality I teckon I'll wear that for life

27 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Michelle,

Thank you for your kind review!

We are so glad you're happy with the item you received :)

Kind regards,
TRP team x

Rated 5 out of 5 stars

Gorgeous Edgy fashion at GREAT AFFORDABLE PRICES!!!!!

Gorgeous Edgy fashion with excellent and fast delivery. Website easy to navigate and check out was fast. The coat I ordered was even better than I expected hence why I am soooo pleased with it. Will definitely be shopping with Ragged Priest again.

23 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Pauline,

Thank you for your honest review!

We are so so happy you're loving our brand!! We really appreciate your support with our company!

We would love to send you a discount code for your next order. Could you please get in touch at info@theraggepriest.com with the title "TRUSTPILOT" and we will get that processed for you :)

Kind regards,
TRP team x

Rated 4 out of 5 stars

Love this clothing company and their style

Love the dress and sweater (don't know the names of the clothes anymore) I got from The Ragged Priest. They fit well, are comfortable, and are just beautiful and cool. Can't wait to wear the (summer) dress, unfortunately it's winter and very cold over here. Packed arrived without any damage. I gave 4 stars because it always takes a little longer for the package to arrive at my home, but that's not really disturbing or anything. If you like the style of The Ragged Priest, would recommend.

20 November 2023
Unprompted review
Rated 3 out of 5 stars

Needs work on craftsmanship.

Purchasing was easy. Sizes are off by American inches. Normally wear a 30, had to buy a 28. After 3 months, two pairs of khakis tore at the back left pocket. Blue jeans still ok. I consider these the Jaguar of clothing. They look nice and fit great but craftsmanship needs work.

24 July 2023
Rated 4 out of 5 stars

Recommend!

Delivery was good, products are good, only there are a few loose threads hanging on the pants, and some seams are not well done. Other than that the products are fine.

24 November 2023
Rated 3 out of 5 stars

I ordered two items

I ordered two items - one is great - and the other didn’t look like the photo and was not oversized as described. I knew I would have to send it back at my own expense but this is annoying when there is no physical store to try things, and puts me off buying in future.

22 November 2023
Unprompted review
Rated 2 out of 5 stars

Evri has had my package in their depot…

Evri has had my package in their depot for more than one week, and not delivering it,

Follow up:Evri customer service told me that they couldn't locate the package and it's "potentially missing"
The ragged team responded to me and sent me refund and the process was fast.

Unless the whole online purchase process can be improved and more secure and customer friendly, I won't recommend online shopping for it.

11 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Qian,

Thank you for you review!

We are sorry to hear the courier service have been unsuccessful with delivering your parcel to your address.

If you have still not heard back from our customer service team, please email again with the title "TRUSTPOILOT" and our team will resolves this for you.

Kind regards,
TRP team x

Rated 5 out of 5 stars

Trash knit jumper is gorgeous!

Such a nice jumper (it's called the trash knit)! The sizing was a bit tricky (no cm indications are given), but when I read one of the models was wearing a size s and was a specific height I could figure it out quite well, and it fits perfectly and is exactly what I wanted and expected, very happy, very cosy ((:

3 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Géraldine,

Thank you for your honest review!

We are so happy to hear you loved the item you received and we have taken into consideration regarding making sizing easier to navigate on our website for our customers.

Kind regards,
TRP team x

Rated 5 out of 5 stars

Spot on

We visited the store on Greek Street, which is spot on and surprisingly sensibly priced for London, I bought a gorgeous jumper and had a genuinely lovely chat with the guy that greeted us, he couldn’t have been more welcoming, we could have chatted to him all day.

4 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Sarah,

Thank you for your lovely review!

We are happy to hear you enjoyed visiting our London store! We will pass on your kind feedback to the staff working there :)

Kind regards,
TRP team x

Rated 5 out of 5 stars

Great customer service.

16 November 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Kayla,

Thank you for your review!

We are pleased you received great customer service from our team!

Kind regards,
TRP team x

Rated 3 out of 5 stars

not good

When i was scrolling through the website, i thought that Ragged Priest could be my favourite brand. When i finally ordered, i was dissapointed with the quality of the sweater (the material), the size of the T-shirt (too small for S) and also i didn't get my order fully - one item was missing. They sent it after, but i wish it was there when i fisrt got my order. I just got a discount of 10%, which is nothing, because i can get the same discount by registering another email.

21 September 2023
Unprompted review

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