The Real Leather Co. Reviews 242

The Real Leather Company clearly stand behind their product as they resolved my issue promptly and completely. A special shout out to their very pleasant and professional customer service representative, Liz, who took ownership of this problem to see it through to resolution...thank you Liz!

I love the backpack I ordered. It’s great quality and has just been getting better with age. The customer service has been wonderful and very helpful. Liz got back to me when I needed help with my bag.

The Western is a Very nice Backpack. Delivery was time was great considering the origin and destination. Bought this for my son to use at college. It looks like it will last a lifetime. Large enough for his laptop and any other items he will need during the day.

I had a problem with a recently purchased product from The Real Leather Company and reached out to their Customer Support Center using the company link. To my surprise, I was contacted that same day. The Representative (Liz) was very prompt and thorough in all the communications and the issue was satisfactorily resolved in a very short period of time. There is no question in my mind The Real Leather Company stands behind their product and after this experience, I will not hesitate to purchase from them again.

My order was processed quickly & product received 10 days. I was disappointed in the additional charge for shipping 30.00 CDN, since, they claim to not ship to Vancouver BC & it was out of their delivery/shipping area. So, I agreed to the extra charges. So, then 3 weeks after I received my bag, I got a BILL from FEDEX for an additional 18.00 to charge me for duty fees. Now I am in a dispute with FEDEX. I sent a copy of my invoice from the Real Leather Co, ( which I now find out the bag came direct from somewhere in China - not Texas USA) showing that I had already paid the extra. Now I am waiting on FEDEX reply.

I bought a bag from The Real Leather Company a while back. I really loved the design and convenience. When I had a minor issue with it, the company stood behind their product even though it was no longer under warranty. Liz and the others in Customer Service were kind and receptive. Would I buy another product from The Real Leather Company? I plan on it.

Fantastic styles and product quality. We had a couple questions prior to purchase and submitted via email. Customer service was very responsive.

It’s so nice to have a company that checks off all the boxes: style, quality and customer service.

Received dopp bag today. Very nice quality. This company very good to deal with. I had a minor address problem which Rigelle resolved quickly. Look forward to ordering from them again . Jim V

The customer service representative, Liz, was very helpful and friendly while assisting me with my return. I appreciate her support

Two zippers failed in just under two years on a $200+ bag. One lost a tooth and the other has a tooth that engages but separates with movement. Now the bag comes open and contents spill out. Just terrible.

The Leather Company's representative was helpful in processing my request and couldn't have been more patient with me.

Quick and easy responses

After owning this bag for less than a year, the lining tore badly. I brought this to the company's attention to see what could be done and they told me several things I found unacceptable.
First, there is only a 30 day return policy. There is no workmanship warranty and the extended warranty you can buy when you purchase is 1 year only.
Second, they said this was normal wear and tear. I have owned bags for close to 40 years and I have never seen issues like this.
I am well aware that I did not pay a lot for the bag relatively. However, although I did not expect great I didnt expect garbage either.

First let me say the leather backpacks are nice quality. I bought one for my grandson as a graduation gift. He decided he might like a smaller better. Liz was able to walk me through the entire process of returning and selecting another. Without her, I would have been frustrated because I needed a refund quickly before ordering the replacement. Time was extremely important. Liz responded to my emails promptly and eased my stress. I may need to buy me something because I was so expressed with customer service and product quality.

Update. The Real Leather Company had my review taken down because they claimed it to be harmful or illegal. Trust Pilot reviewed and needless to say put the review back online. Please do not buy from The real leather company.

Update, on April 14th they emailed to note that the return was not in the original packaging. I responded with, yes it is, I just opened it to inspect the bag. Today they emailed stating that the box I sent was empty.

Returned a bag to them over a month ago. They will not process my return because the warehouse can't verify my return. Bag was return original packaging. BBB gives them a D review. Do not buy from them.

I ordered a bifold leather wallet not knowing other color were available and contacted customer support via email and rigelle prompted adjusted order for another color I choose. Quick reply and help

I ordered “The Retro,” Messenger bag two years ago and absolutely love it and use it as my daily work bag. Recently, after overloading the bag, the metal clasp on the strap broke. When I reached out to see about ordering a new strap, Liz was able to help me get a replacement strap in the original color of my bag which isn’t even being run anymore. I was blown away at the prompt and excellent support I received. I will definitely continue shopping here in the future.

Sense of urgency customer service!!

Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well.
I can recommend the Real Leather Company without any reservations.

The product ordered through The Real Leather Company was well designed and well made. It was exactly what I was looking for. Not only that, their communication throughout the ordering process was tremendous.