I love this brand and i ve been a very frequent customers years now…but they ve started producing more and more clothes that need dry cleaning. This ends up being very expensive to maintain. Also, I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this store—the clothes and service is always top notch. My only complaint is the return policy is a little strict—too short considering this is a high end store and I would expect the clientele... See more
Usually get my issues resolved and it’s very helpful to be able to text the line for any help. The only downside is the policy of exchanging an online order through stores. They can’t seem to help muc... See more
Love the concept and the clothes. I don't have a consistently good in-store experience. Some people who work there are snooty and seem like they can't be bothered. I've also had the opposite experienc... See more
Company details
Written by the company
Reformation began by selling vintage clothing out of a small Los Angeles storefront in 2009. We quickly expanded into making our own stuff, with a focus on sustainability. Today, we make effortless silhouettes that celebrate the feminine figure and pioneer sustainable practices, focusing on people and progress each step of the way.
Contact info
United States
- love@thereformation.com
- thereformation.com
3.6
Average
1k reviews
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Online shopping and returns are…
Online shopping and returns are efficient and easy.
Love in store shopping experience. iPad system and personal attention are excellent
15 July 2026
I love their dresses
I love their dresses. My only complaint is i bought a silk dress in store and it was wrinkled and they did not offer to steam it because they throw into a bag and not give to you in garmet bag. I know the company claims to be eco friendly but the tag says made in china, yet the dresses are $300+ and i should not have to pay more money at dry cleaner to have it pressed.
24 June 2026
Customer service was little to none
Customer service was little to none, and the little I received was rude and standoffish.
15 July 2026
Lovely dress
Lovely dress arrived on time. Perfect fit and birthday present for my daughter!
13 July 2026
Like it
The quality of the skirt is great but the other items fabric quality were average comparing to the price is high
15 July 2026
Love the style of their clothing but…
Love the style of their clothing but can’t say the quality is very good. I got two knitted tops from reformation and both of them got holes in it after one wear. For the prices they are charging, it’s quite disappointing
15 July 2026
Great experience and Quick Shipping
The website is very intuitive and easy to navigate. Information on the items are clear. Unbelievable quick turn around for shipping every time! Love that no
13 July 2026
Customer Service
I am so happy to have found an online store that makes it so easy to return, exchange, and talk to customer service.
I have nothing but great things to say about Reformation.
15 July 2026
Beautiful pieces with great quality
Beautiful pieces with great quality. I a bit in the curvier petite size and would appreciate more petite pieces when it comes to pants and dresses.
8 June 2026
All of my big purchase items
All of my big purchase items, including shoes, and bags, are falling apart. Clothes are fine. But the fact that I can’t send my bag or my shoes to your company gives you a low score.
13 May 2026
Super helpful in-store team
5 June 2026
Beautiful quality clothing with unique…
Beautiful quality clothing with unique styles not found elsewhere
6 April 2026
Love everything about ref
Love everything about ref, and you guys are awesome! Thank you for helping me so quickly and warmly.
13 July 2026
Love the quality anytime i see silk I…
Love the quality anytime i see silk I know its real and not polyester which is a huge deal to me their stuff is trendy while being well made and having a refined edge.
15 July 2026
Good quality with style
Good choice of fabrics, good style, good quality. Made in US or Americas.
15 October 2025
Ships fast and I’m always happy with…
Ships fast and I’m always happy with the quality of the clothing.
14 July 2026
I arrived at the store and was helped…
I arrived at the store and was helped very quickly. What I was looking for was in stock. I was helped with the hemming alteration and check out without any problems. Easy and flawless experience. Refreshingly smooth.
15 June 2026
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