TheRugShopUK Reviews 

596
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the quality and appearance of the rugs, often noting they look even better in person and are well-made. Many also highlight the excellent prices, finding the rugs to be very reasonably priced, often cheaper than competitors. The ordering process is described as easy, with people appreciating the prompt and swift delivery, often with good communication and secure packaging. However, some people mentioned significant issues with order fulfillment, including rugs not being dispatched, long delays, or receiving incorrect items. A few other people also felt that communication regarding dispatch and collection for returns was sometimes lacking, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing rugs as beautiful,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent and amazing... See more

Order

Reviewers mention positive feedback about their order experience, frequently highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more


Company details

  1. Rug Shop

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(596)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend!

Really pleased with the rug I ordered. Website was easy to navigate and prices were really competitive. Delivery was really quick and went without a hitch. Would definitely recommend this company.

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect transaction

Just what we ordered! We were kept informed all about the progress of our rug and delivery. Price was good and timely delivery with a friendly helpful driver. Couldn’t really ask for more. Very happy 😃

5 November 2023
Unprompted review
Rated 5 out of 5 stars

New delighted customer

Excellent website and great choice. Delighted with the quality and colour of our rug… ready to order another one for another room. Thoroughly recommend
UK (Order #2000066592)

6 November 2023
Unprompted review
Rated 5 out of 5 stars

The Rug Shop

Order no #2000066461
Beautiful rug at a very good price , and quick delivery , would defo shop with them again ,5 star 👍

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Lovely rug

Lovely rug , looks amazing with thick piles and lovely colours
(Order #2000066426)

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Lovely rug ,great quality and also had…

Lovely rug ,great quality and also had a code for a 20% discount .The rug was dispatched promptly and the tracking was brilliant it arrived so quickly. I would highly recommend this company and look forward to ordering from them again 😀 order number #2000066564

12 November 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful and value for money

Order #2000066403 Reached in 10 business days. It was securely wrapped. The rug itself is beautiful and as described on the website. It now sits beautifully in our family room . Very happy with the purchase. It is absolutely value for money.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful Petrol Blue Shaggy Rug

Ordered and received our beautiful, Petrol Blue, Luxurious Shaggy rug! It’s beautifully soft and is the perfect choice for our Living Room. We ordered the 120x170 cm size to replace one we had. It was easy to order. It arrived within the specified time, 4-6 days. We were kept informed of dispatch and delivery. I had forgotten to add my phone number and was emailed by Darren, I provided it so we could track our rug. A first time customer but not the last. Very happy with our purchase and very happy to recommend. Well Done Rug Shop UK! ✔️

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service & Amazing Quality…

Fantastic Service & a Beautiful Creamy White Rug, Fabulous Quality, Feels Really Soft & Silky.
All round a Wonderful Experience, Great Choice & Quick Delivery : )

Order no : 2000066598
Thanks

15 November 2023
Unprompted review
Rated 5 out of 5 stars

More than pleased!

I bought a lovely woollen rug with a non slip rug grip sheet. The woollen rug is exactly as I had hoped for, not too thick but still very cosy. Excellent service from the TheRugShopUK, I can highly recommend them.
#1000046268

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Order no 2000066537

Order no 2000066537

We received the beautiful Colorado rug last week in the largest size for our playroom. Makes the room look so smart and elegant! Great service comes all wrapped very neat and secure.

15 November 2023
Unprompted review
Rated 4 out of 5 stars

order #2000066437

order #2000066437 - Quick delivery. Lovely thick warm rug, only reason its not 5* is because the colour was a fair bit lighter than anticipated but thats always a chance with online shopping (would only have deducted 0.5 * if it was an option as the rug is lovely) anti slip mat for underneath also very good.

6 November 2023
Unprompted review

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