The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Shop
  2. Hobby shop
  3. Sporting Goods Shop

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The most bang for your buck

The Anakin lightsaber is awesome. I mean really cool, high quality awesome. Plus the case and all the accessories… blows your competition away. I got one from The Saber Factory and one from another popular saber company and going forward I’ll only buy from the saber factory. Only thing that’s noticeably the same is the hilt software. Seems to be almost identical.

7 December 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, and early delivery. This company might be new but I would put them in top 3 in quality and freebies.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Awesome

I got good quality saber and fast delivery to Finland. No extra tax or customs.

18 November 2023
Rated 1 out of 5 stars

The lightsaber fell apart and I was not…

The lightsaber fell apart and I was not going to get a full refund and I have to pay $150 for shipping

5 October 2023
The Saber Factory logo

Reply from The Saber Factory

Hi Isaac. I’m surprised of your comment. Your saber was fine and you were offered that we either provide the necessary support to help you make it 100% to your expectations, reassuring you that it’d be fine, but you chose the return option which is ok for us but shipping is at your expense.
The return motive doesn’t have to be explained by the customer, but if you thought your saber had a problem you could respond to our inquiry for photos and video so we could provide support as proposed.
If it is deemed damaged and not fixable we’d refund/replace at our cost.
I’m still available to discuss it further since I have not yet received your tracking for the return package.
Best regards
Kevin

Rated 5 out of 5 stars

This was a birthday present for my…

This was a birthday present for my boyfriend. I was so excited to give it to him that I was hyping it up quite a lot, and he was worried he wouldn’t like it.

Seeing his face light up when he realized what it was is honestly going to be something I remember for the rest of my life.

14 October 2023
Rated 5 out of 5 stars

Quality lightsaber

Quality lightsaber. Good components. All the treading is precise and works smoothly. Shipped and tracking as promised. Made and shipped from China, but that's not surprising because most this are.

16 October 2023
Rated 5 out of 5 stars

This saber is amazing

This saber is amazing! The hilt is beautifully crafted and the neopixel blade is just awesome! I have a couple Disney legacy light sabers and this saber blows them away. It has several different modes and many colors that you can change the blade to. The sound effects are spot on too. For the price you can’t beat this saber and it arrived earlier than expected. I would definitely buy again.

6 October 2023

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