I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more
Company replied
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Review summary
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Reviews shaping this summary
No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more
One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more
Company details
- #20 of 82 best companies in Camping Shop
Written by the company
The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.
Contact info
Unit 158 Avenue B, LS23 7BJ, Wetherby, United Kingdom
- 0113 5218 575
- thesleepingbagstore.com
4.9
Excellent
591 reviews
Asks customers to review
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I was upset that after paying for…
I was upset that after paying for premium delivery it still took 2 days longer than promised. However I've ordered 2 sleeping bags and both have come and we're both very nice.
19 June 2024
Fantastic customer service
I never fill in these review requests but I have to say I had quite possibly the best customer service I’ve ever received from the very nice man at The Sleeping Bag Store. He couldn’t have been more helpful, answering my many questions and then even calling back with some further helpful information for me. Highly recommend!
19 June 2024
Delivered promptly and sleeping bag is…
Delivered promptly and sleeping bag is exactly what I wanted
Good value for money
12 June 2024
Cocoon mummy sleeping bag liner is very…
Cocoon mummy sleeping bag liner is very good quality cotton and well put together. Excellent service too
3 June 2024
Great quality and service.
Great quality sleeping bag and sleeping pad. Small pack size for my trip around the Isle of Wight. Prompt delivery. Would happily buy from here again.
20 May 2024
Compact and lightweight
Just what I required. 2 season very compact pack size and light weight.
15 May 2024
Excellent customer service
I accidentally ordered the same product twice and the company rang me very soon after to check whether I had meant to do it or not, saving me the hassle of having to return it. Excellent customer service. Plus it arrived really quickly and well packaged.
10 May 2024
Excellent service and very fast delivery
1 May 2024
My order was sold to someone else
I ordered the last sleeping bag in stock, my order was marked as fraudulent. Somehow, whilst under review the sleeping bag which I had purchased was bought by another person and shipped to them before I could even get in touch. Absolutely shocked that this could happen in a small family owned business.
The man I spoke to on the phone said he did warehouse and orders etc. so how it was sold so someone else without realisation it was on hold is unbelievable. They probably thought my partner's Welsh name was fake!
1 May 2024
Unprompted review
Reply from The Sleeping Bag Store
Hi Alice,
Our sincere apologies for the problem with this order. We pride ourselves on our customer service and on this occasion we have let you down. Certain transactions do flag in our banking system and so we contact customers to ensure that everything is ok with the order. Unfortunately the stock shortage on this clearance line appears to have been a technical glitch which meant we couldn't fulfill the order but I do hope you managed to source an alternative bag for your trip.
Regards,
Chris
Efficient and Very Helpful
Goods received quickly, then when I discovered I had mistakenly ordered wrong item it absolutely no problem to return and exchange. Can not thank Stewart enough for this help.
5 April 2024
Extremely good customer service!
Extremely good customer service!
I had a problem with my order which was completely my fault - it was resolved quickly and without any issues.
19 March 2024
Unprompted review
Great communication and fantastic…
Great communication and fantastic sleeping bag, just what I needed, for a very good price. Highly recommend.
16 February 2024
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