The Sleeping Bag Store Reviews 590

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff in resolving issues and providing information. People are consistently satisfied with the quality of the products, finding them to be well-made and as described. The delivery service is often commended for its speed and efficiency, with many orders arriving promptly or even earlier than expected. Additionally, consumers appreciate the competitive pricing, noting that they found good quality items at affordable rates.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Product

Reviewers highlight positive aspects of the product. Many customers praise the quality, with some calling... See more

Quality

Consumers find quality to be positive, with many praising the products as well-made, warm, and great value... See more

Price

Clients share positive opinions on price, consistently highlighting good and competitive pricing for quality... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more


Company details

  1. #20 of 82 best companies in Camping Shop

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

590 reviews

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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service - I ordered online, they followed up with a phone call to check my order, as it looked like I had made an error. They sorted the error and immediately dispatched the products I needed.

5 February 2024
Rated 3 out of 5 stars

The selk suit is very good at keeping me warm.

The selk suit is very good at keeping me warm and comfortable. It's lightweight and roomy. I use it on a daily basis about the house in the cold evenings to keep energy costs down. My only criticism is the location of the zip. Why some clown thought a side zip was a good idea is beyond me . The bend in the zip is prone to jamming due to the underarm position of the bend in the zip. I can only think the designer was on something that made him or her think that form over function was a good idea. When answering the call of nature it can be a struggle to unzip in time. What was wrong with the time tested location of a full frontal, straight up and down zip where both male and female could easily unzip the garment. Please redesign the zip so that a wonderful garment can allow fast and simple access to nether regions and so prevent embarrassing situations when caught short.

31 January 2024
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