We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Every time I call the support staff are…
Every time I call the support staff are very pleasant and helpful, nothing is too much trouble. The last time I called was Tuesday 21st October 2025 & spoke to Helen and she did not let the side down, professional as always.
21 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Ryszard,
Thank you for taking the time to leave us a review! We're so pleased that you continue to find dealing with Source helpful. Helen will be so pleased to hear your feedback, we will pass this on to her directly.
Thank you very much,
Emma Williams
Head of Marketing
Reply from Source Insurance
Good Morning Dambar,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found the experience with us very helpful!
Thank you,
Emma
Head of Marketing
Excellent customer care
I had a query this morning and was really delighted I had a fast and comprehensive response, not from a ChatBot, but a person who really knew all about my query.
20 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Cathy,
Thank you for taking the time to leave us a review.
At Source we pride ourselves on our customer promises and one of those is - real people - not just robots. It's really great to hear that your experience reflects this. We will pass this on to the team!
Thank you,
Emma
Head of Marketing
Quick and efficient service
Quick and efficient service, helping me achieve what I wanted.
20 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Rachel,
Thank you for taking the time to leave us a review, it's greatly appreciated.
We're so glad that you were able to resolve your query by speaking to the team.
Thank you,
Emma
Head of Marketing
Excellent Service!
I had the privilege of speaking to an extremely nice and helpful lady this afternoon, by the name Helene Rees. Helen was excellent and assisted me swiftly in resolving my issue. incidentally, I also spoke to another lady the previous day, who was very good and helpful as well. On this basis, I would highly recommend "Source Insurance" to all my friends and family! Well done!!
15 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Elizabeth,
Thank you for taking the time to leave us a review. We're so glad to hear you highly recommend Source. Helene will love to hear this feedback - I'll pass this on to her!
Thank you,
Emma
Head of Marketing
query resolved
I had a couple of queries regarding the policies I have/had with yourselves. I chose the Livechat option. I first spoke to Rhys, who was really helpful/knowledgeable and passed me to Hannah who was able to help with my particular enquiry. Hannah answered my enquiry with great knowledge and speed and gave me all the details I required, putting my mind at rest. Great service
15 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Linda,
Thank you for taking the time to leave us a review. We're so glad that our teams were able to resigns to your query with knowledge and speed - this is something we certainly aim for.
We will pass your feedback on to both Rhys and Hannah.
Thank you
Emma
Head of Marketing
Helpful
Tom was very helpful and sorted the problem with the client's policy quickly and efficiently. I had spoken to a few advisers and Tom got it sorted so quickly
15 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Jan,
Thanks for taking the time to leave us a review. We're so pleased that Tom was able to resolve your query with speed that's great to hear.
We will pass your feedback on to Tom directly.
Thank you,
Emma
Head of Marketing
5 star
5 star, quick, efficient, polite, and very professional and helpful
15 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Biju,
Thank you for leaving us a review, it's greatly appreciated by the team!
We're so glad you found them efficient, polite and professional.
Thank you,
Emma
Head of Marketing
Good information presented in a concise…
Good information presented in a concise conversation.
7 October 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Martin.
Thank you for leaving us a review. We're so pleased that the team provided information in a concise way.
We will pass this on to the team.
Thank you,
Emma
Head of Marketing
Amazing service received
Tom was really helpful and quick with my queries.
14 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Awwal.
Thank you for the kind review. We're pleased Tom offered you a pleasant experience, finding you quick answers for your queries.
Kindest regards,
Owen, Marketing Executive.
Spoke to business development manager…
Spoke to business development manager Roy Lovell about a landlord insurance query and he was most knowledgeable and very polite. Thanks Roy
10 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Tony.
Thank you for leaving us a kind review. We're pleased Roy was able to support you with your landlord insurance query. If there's anything else you need, don't hesitate to contact us further!
Have a great week.
Owen, Marketing Executive.
When I deal with Caz it is always a…
When I deal with Caz it is always a pleasant experience ! Her wealth of knowledge is amazing ! 5 star service from her as usual !
8 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Caroline.
Thank you for the kind review. We're pleased Caz was able to give you a pleasant, five-star experience like usual. We'll make sure she receives your fantastic feedback.
Have a nice weekend.
Owen, Marketing Executive.
Very positive experience.
I didn't have to wait long before I spoke to someone (Helen) who was very helpful and updated the details as requested.
7 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Dawn.
Thank you for the kind review. We're pleased Helen was able to update your details.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good morning, Ainsley.
Thank you for the kind review. We're pleased you found answers to your questions.
Kindest regards,
Owen, Marketing Executive.
Absolutely excellent service
Absolutely excellent service, always here to help, knowledgeable about their product, and answers the phone promptly.
7 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Joel.
Thank you for the kind review. We're pleased you were able to find the answers you were looking for.
Kindest regards,
Owen, Marketing Executive.
very kind and quick service
7 October 2025
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for the kind review. We're pleased you had a pleasant experience with us.
Kindest regards,
Owen, Marketing Executive.
Efficient and helpful
Tom, was helpful and efficient. He sorted my query quickly
6 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Jodie.
Thank you for leaving us a kind review. We're pleased you found your recent experience with Tom helpful.
Kindest regards,
Owen, Marketing Executive.
Keeping up to date
Rob rang out of the blue to update me on a few new ideas. He is always a joy to talk with and has a posative cheery manner
2 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Dave.
Thank you for the kind review. We're pleased you had a pleasant experience with us.
Have a nice week!
Owen, Marketing Executive.
Reply from Source Insurance
Good afternoon, Tim.
Thank you for leaving us such a great review. We're pleased Tom provided you with a brilliant service.
Have a nice weekend,
Owen, Marketing Executive.
Great experience with dealing with Tom.
Great experience with dealing with Tom.
1 October 2025
Unprompted review
Reply from Source Insurance
Good morning, Amir.
Thank you for leaving us a kind review. We're pleased you had a pleasant recent experience with Tom.
Kindest regards,
Owen, Marketing Executive.
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