We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Had a great experience
Had a great experience renewing my insurance today. Operator replied quickly and was very helpful when I had questions
17 November 2025
Unprompted review
Reply from Source Insurance
Hello Lauren,
Thank you so much for taking the time to leave us this lovely review.
I have passed your feedback on to Helene. I am so pleased she was to answer your questions quickly.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
We have been treated absolutely…brilliantly
We have been treated absolutely fantastic ..
caz had been wonderful and looked after us so well , so thank you again Caz
14 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Sue,
We're so pleased to hear that you are happy with the service levels you have received! We will pass on your lovely comments to Caz.
Thank you
Emma
Marketing Manager
Andy was excellent in his advise and…
Andy was excellent in his advise and customer service
14 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Phil,
Thank you for taking the time to leave us a review. We're so pleased to hear that Andy was able to provide you with excellent customer service during your recent call.
Thank you
Emma
Marketing Manager
Easy straight forward to cancel my…
Easy straight forward to cancel my policy so easy to do on line so helpful
12 November 2025
Unprompted review
Reply from Source Insurance
Hi Robert,
We're sorry that you're leaving us, but we are glad to hear that you found the team helpful. We hope you consider us again in the future, we would love to have you back!
Thank you,
Emma
Marketing Manager
When I spoke to Andy today he was very…
When I spoke to Andy today he was very helpful in every detail and took time to explain everything. I hope company can continue to do well the experience I have had today was exceptional. Thank you. 11 out of 10.
11 November 2025
Unprompted review
Reply from Source Insurance
Hi Stephen,
Thank you for taking the time to leave us a review. We're so pleased you had such a great experience whilst dealing with Andy! We will pass this on to Andy and the team.
Thanks,
Emma
Marketing Manager
Very efficient
My call was answered quickly and Tom handled my query in a highly friendly and efficient manner.
9 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Mike,
Thank you for taking the time to leave us a review. We're so pleased to hear that Tom was able to deal with your query.
Thank you,
Emma
Head of Marketing
Reply from Source Insurance
Good Morning Frederick,
Thank you for taking the time to leave us a review. We're so pleased that you felt our staff were clear, professional and dealt with your query with excellence - we will pass this on to them!
Thank you
Emma
Head of Marketing
Scott was very helpful and friendly as…
Scott was very helpful and friendly as we went through my home insurance renewal. He was professional throughout and answered all of my questions regarding the renewal. Great service!
6 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Seb,
Sounds like Scott did a great job getting you renewed, that's great to hear! Thank you for taking the time to leave us a review, it is greatly appreciated.
Thank you
Emma
Head of Marketing
Valued
Kaz was extremely polite and professional. When the system crashed she apologise and made it a priority to call me back asap. I honestly felt valued as a customer and assured moving forward with source.
5 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Dave,
It's great to hear that Caz was polite and professional when dealing with your query. At Source we truly value our customers and we're so pleased that this came through during your call.
Thank you,
Emma
Head of Marketing
Tom saved me time and stress
Tom saved me time and stress. Smooth renewal and better cover. Fast, friendly, and professional.
4 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Jun,
We're so pleased to hear that Tom was able to save you time and stress when it came to your renewal. We will pass your comments on to him directly.
Thank you,
Emma
Head of Marketing
Reply from Source Insurance
Hi Margaret,
Thank you for taking the time to leave us a review. We're glad we were able to resolve your questions.
Thanks
Emma
Head of Marketing
Helene was great and helped me quickly…
Helene was great and helped me quickly and efficiently. Thank you for a stress free experience!
31 October 2025
Unprompted review
Reply from Source Insurance
Good Morning,
Thank you for taking the time to leave us a review. We're so pleased that Helene was able to provide you with an efficient and stress free experience.
Thank you,
Emma
Head of Marketing
Very Helpful and friendly
I put a call through to Roy, and he was amazing. He helped me sort out my issues very promptly and professionally. He is so friendly and helpful. i would recommend him 1000%
28 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Aderonke,
Thank you for taking the time to leave us a review. Our Business Development Manager Roy will be so pleased to hear your kind feedback. We will pass this on to him directly!
Thank you,
Emma
Head of marketing
A very helpful and effective service.
28 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Sandor,
Thank you for taking the time to leave us a review. We're glad that the service we provided was efficient and helpful.
Thank you,
Emma
Head of Marketing
The Source have been my house insurance…
The Source have been my house insurance go-to for years. Prices are always reasonable and customer service is good. I will keep using them.
28 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Tony,
Thank you for taking the time to leave us a review! We're so pleased to hear that you are such a loyal customer of Source, thank you for selecting us year after year.
We will pass on your kind comments to the team!
Thank you,
Emma
Head of Marketing
Reply from Source Insurance
Good Morning Carike,
Thank you for taking the time to leave us a review. We are so pleased that you found the service quick and efficient.
Thanks
Emma
Head of Marketing
Tom was very helpful
Tom was very helpful. He dealt with my query quickly and professionally
27 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Nikki,
We're so pleased to hear that you found our Experience Agent Tom helpful. Thank you for taking the time to leave us a review.
Thanks
Emma
Head of Marketing
Reply from Source Insurance
Good Morning Karolina,
Thank you for your review, we're so pleased you rated our service so highly.
Thank you
Emma
Head of Marketing
Outstanding
If I'm stuck I know I can always count on Roy. His invaluable experience and knowledge is outstanding. He' s always available.
Also I'd like to point out that Source system is so easy to use and very transparent.
23 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Jolanta,
Thank you for leaving us a review. It's great to hear that you find our system easy to use and your BDM Roy available when you have a query! He will be very pleased to hear your feedback- we will pass it on.
Thanks
Emma
Head of Marketing
Every time I call the support staff are…
Every time I call the support staff are very pleasant and helpful, nothing is too much trouble. The last time I called was Tuesday 21st October 2025 & spoke to Helen and she did not let the side down, professional as always.
21 October 2025
Unprompted review
Reply from Source Insurance
Good Morning Ryszard,
Thank you for taking the time to leave us a review! We're so pleased that you continue to find dealing with Source helpful. Helen will be so pleased to hear your feedback, we will pass this on to her directly.
Thank you very much,
Emma Williams
Head of Marketing
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