We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Source Insurance
Good afternoon, Mihaela,
Thank you for taking the time to leave this great review.
I’m really pleased to hear that Hannah was able to provide such supportive and efficient service.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great and highly recommended!
Tom made the process easy, and provided in depth relevant information that helped me understand what was included in my new policy. I would 100% recommend Source Insurance and a big thanks to Tom for his support. I also spoke to Lorraine initially who was very helful and arranged for Tom to call me back, which he did in less than 10minutes!
Thank you
19 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon,
Thanks for taking the time to leave such a fantastic review.
I’m really pleased to hear that Tom made the process straightforward and provided the support and information you needed throughout. It’s also great to hear that Lorraine was so helpful in arranging a quick callback for you.
I’ll be sure to pass your kind comments on to both Tom and Lorraine - they’ll really appreciate them.
Thank you again for your recommendation and for choosing Source Insurance. We look forward to looking after you and your policy over the next 12 months.
Kind regards,
Mark Phillips
Head of Customer Experience
Thomas is a find
Thomas immediately put me at my ease in sorting landlord building insurance for a property following a period without insurance. The previous provider had ceased to offer this product. He worked through the questions politely and efficiently. Throughout the process I was reassured by him.
I was happy with the final offering and we were able to complete the transaction in a very pleasant manner.
Thank you Thomas.
15 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Diana,
Thank you for taking the time to leave such a wonderful review.
I have to say, we agree - Tom is definitely a find!
I’m really pleased to hear that Tom was able to put you at ease and support you through arranging your landlord buildings insurance. I’ll be sure to pass your kind comments on to Tom, as they’ll mean a great deal to him.
Thank you again for choosing us, and we look forward to looking after you and your policy over the next 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent help from Ryan
Excellent help from my advisor Ryan, helped with all my questions and queries quickly and efficiently!
15 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Kane,
Thanks so much for taking the time to leave such a brilliant review.
I am so pleased to hear that Ryan was able to answer all your questions so quickly. I will ensure I pass your great feedback on to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to log into the site to look at my…
Easy to log into the site to look at my policy. Very quick and easy to talk to staff member online who was very helpful and dealt with my query efficiently. Very happy with this company, who I have been with for 4 years.
15 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Connie,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that you found it easy to access your policy online and that our team was able to assist you quickly and efficiently via online chat. I will be sure to pass on your feedback to them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Made sorting out my home insurance…
Made sorting out my home insurance clear and straight forward. Plus saved me money from last year.
12 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Emily,
Thanks for taking the time to leave such a great review.
I’m really pleased Tom was able to help make arranging your home insurance renewal clear and straightforward, and even better that he was able to save you money compared to last year.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you also for renewing your policy with us. We look forward to continuing to look after you and your home insurance over the next 12 months.
Thanks again for your feedback. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fast Resolution
Really easy to contact Source, online chat function worked brilliantly and no waiting times.
Helene was very efficient in resolving my query and putting my mind at ease.
13 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Debbie,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you found it easy to get in touch with us and that our online chat service worked so well with no wait time!
It’s also great to hear that Helene was able to resolve your query so quickly and put your mind at ease. I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very professional and friendly service
Very professional and friendly service
12 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Zulkarnain.
Thank you for taking the time to leave us a brilliant review. We're pleased you found your recent experience to be professional and friendly.
Kindest regards,
Owen, Marketing Executive.
Andy was an exceptional help with my…
Andy was an exceptional help with my policy. Very clear, helpful and efficient. 10/10.
12 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Caleb.
Thank you for taking the time to leave us such a wonderful review. We're pleased Andy was able to help you with your policy. I'll be sure he receives your feedback - he'll be very pleased.
Kindest regards,
Owen, Marketing Executive.
They offer Building and Contents…
They offer Building and Contents insurance, which I can sincerely recommend. As an insurance advisor with 16 years of experience, I endorse this company. It is a trustworthy firm, with a very good portal for advisors and an excellent offer for clients seeking a reliable company to secure their home, without breaking their household budget. Very competitive offer, I sincerely recommend it.
11 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Michal.
Thank you for taking the time to leave us such a kind review. We're so pleased to hear that you're still finding us competitive and trustworthy after such a long time of working with us.
We're glad you're a fan of our platforms and of our reliability as a provider. Here's to many more years working together!
Kindest regards,
Owen, Marketing Executive.
Agent Hanna from Source Insurance very…
Agent Hanna from Source Insurance very polite and good explained what i need to know.Thanks for her
7 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Renaldas,
Thank you for taking the time to leave your feedback.
I’m really pleased to hear that Hanna was polite and able to clearly explain everything you needed to know - that’s exactly the experience we aim to provide.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful and actioned all requests…
Very helpful and actioned all requests quickly. Very competitive costs compared to the majority of those I sourced - no pun intended!
7 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Steve,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that everything was actioned quickly and that you found today’s service with Helene helpful throughout. Even better to hear that we came out competitively priced!
Thanks for renewing with us. We look forward to continuing to look after your policy over the next 12 months.
Thanks also for sharing your experience today - I’ll pass your feedback on to Helene, she will be delighted to receive it.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Thank you to Helene for helping with an…
Thank you to Helene for helping with an online chat query today, very helpful, quick, professional, and politely dealing with my silly questions re my renewal!
7 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Kate,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Helene was able to provide you with such quick and helpful support this morning. And don’t worry - there’s no such thing as silly questions when it comes to insurance!
I’ll be sure to pass your kind comments on to Helene - she’ll really appreciate them.
Thank you also for renewing with us. We look forward to looking after you and your policy for another 12 months. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
I had missed the renewal date and…
I had missed the renewal date and reached out to the customer service team. Helen Jones was extremely helpful in getting my policy renewed on deadline. And Andy Kinnear had initially responded to my request for assistance. The customer service team at The Source were absolutely brilliant and made it easy to get it accomplished.
6 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ratcliffe,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Helen was able to support you in getting your policy renewed in time, and that Andy was quick to respond to your initial request for assistance. It’s great to know the team made the process easy and straightforward for you.
I’ll be sure to pass your kind comments on to both Helen and Andy - they’ll really appreciate it.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very professional and fast response.
Spoke with Hannah today via Chat and she was very helpful. Took the time to check my policy and confirmed our situation. Very professional and fast response.
6 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Laura,
Thank you for taking the time to leave such a brilliant review.
I’m really pleased to hear that Hannah was able to support you via Live Chat and take the time to review your policy and confirm your situation so quickly.
I’ll be sure to pass your kind comments on to Hannah - she’ll really appreciate it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good afternoon, Terrence.
Thank you for the kind review. We're pleased you found quick answers for your query.
Have a great weekend!
Owen, Marketing Executive
Hannah was massively helpful
Hannah was massively helpful. Very polite and sorted my problem.
30 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Ron,
Thank you for taking the time to leave us this great review.
I’m really pleased to hear that Hannah was so helpful and able to resolve your issue. I’ll be sure to pass your kind comments on to Hannah - she’ll really appreciate it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Did what was asked!
30 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Rosie,
Thank you for taking the time to leave your feedback.
I’m pleased to hear that everything was handled as requested and that your experience met expectations. I will be sure to pass your feedback on to the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very easy to renew the insurance policy…
Very easy to renew the insurance policy and the support was excellent throughout the call
29 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Michael,
Thank you for taking the time to leave your feedback.
I’m really pleased to hear that renewing your insurance policy was easy and that you received excellent support throughout the call with Andy. It’s great to know the process was smooth and straightforward for you.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate it.
We look forward to continuing to look after your insurance policy over the next 12 months. Thank you for renewing with us.
Thanks again for your review and for sharing your experience.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent customer service from start…
Excellent customer service from start to finish. The staff were quick, friendly, and genuinely helpful, making the whole experience smooth and stress-free. I was assisted promptly. Highly recommend for their fantastic service and welcoming attitude.
29 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Uthai,
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that you received excellent customer service from Hannah and that the process was smooth and stress-free from start to finish.
I’ll make sure your kind feedback is passed on to Hannah -she’ll be delighted to hear it.
Thank you again for your recommendation and and for sharing your experience.
Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
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