We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah on chat was very good on…
Hannah on chat was very good on answering my query today
10 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Josh,
Thank you so much for taking the time to leave such positive feedback.
I’m really pleased to hear that Hannah was able to answer your query so effectively. I’ll be sure to pass your comments on to her, as I know she’ll be delighted to receive them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been with Source for some years…
Have been with Source for some years now and always efficient and courteous.
10 June 2026
Unprompted review
Reply from Source Insurance
Good morning, David,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that you’ve found Source efficient and courteous over the years, and that your call with Tom yesterday continued that experience.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for your continued support and for the great review.
Kind regards,
Mark Phillips
Head of Customer Experience
Good customer service
Hannah was really helpful and resolved my issue quickly, professionally and with no fuss.
8 June 2026
Unprompted review
Reply from Source Insurance
Good morning, David,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Hannah was able to resolve your issue quickly and professionally, while making the process straightforward and hassle-free for you.
I’ll be sure to pass your kind comments on to Hannah - she’ll really appreciate them.
Thanks again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Lorraine Beaumont is amazing
Really happy with the service I received from Lorraine. She was friendly, professional, knowledgeable and quick to resolve my issue right the first time. She also had excellent communication skills and made the whole process easy. Very impressed! She is an asset to your company.
8 June 2026
Unprompted review
Reply from Source Insurance
Good afternoon.
Thank you for taking the time to leave us such a detailed review. We're pleased that Lorraine provided you with wonderful service and was friendly, professional, and knowledgeable. I'll be sure she receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Information needed was provided quickly…
Information needed was provided quickly and was accurate thank you
8 June 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Pam.
Thank you for taking the time to leave us a lovely review. We're pleased you found the answers you needed in a quick timeframe.
Kindest regards,
Owen, Marketing Executive.
Horrible experience, do not buy...
Horrible, have an ongoing case for negligence from them when their contractor causes a leak in my house totaling over 2000 pounds in damages. Been nearly 6 months since I contacted them, going through ombudsman now, if you value home insurance do not take a policy with these people.
7 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Harani,
Thank you for taking the time to leave your feedback. It sounds as though you have had an issue with one of our panel insurers, or a third party on their behalf. Whilst we refer claims handling to insurers, nonetheless, as the administrators of your policy, that concerns us and we are keen to support you during a distressing experience.
However, none of our records match the names you have used in this review, despite us searching extensively so that we could contact you; we really need to talk to you directly. We’ve reached out via Trustpilot to ask you for more information, but have not received a response.
If you’re willing, please contact our Complaints Manager directly with your policy details so we can make enquiries with your insurer on your behalf and provide support during this difficult period.
You can contact us by email complaints@sourceinsurance.co.uk or by calling 02920 265 265 and asking to speak to the Complaints Team.
Kind regards,
Mark Phillips
Head of Customer Experience
Thank you for your great service
Helene was very professional and my questions were answered quickly and plainly explained and my query was resolved. Thank you.
5 June 2026
Unprompted review
Reply from Source Insurance
Good afternoon.
Thank you for taking the time to leave us such a fantastic review. We're pleased Hels was able to handle your queries professionally and quickly. I'll pass your kind feedback onto her and the rest of the team personally.
Have a great weekend!
Owen, Marketing Executive.
Excellent so easy to use
Excellent so easy to use, online or on the phone, the chat feature online is excellent!! Top company!
4 June 2026
Unprompted review
Reply from Source Insurance
Good afternoon, David,
Thank you for taking the time to leave such a fantastic review.
I’m really pleased to hear that you find everything so easy to use, both online and over the phone, and that our online chat feature worked so well for you yesterday.
I’ll be sure to pass your kind comments on to Ryan - he’ll be delighted to receive them.
Thank you again for your support and for choosing Source Insurance. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Quick and concise support.
Quick and concise support.
Easy to use chat, and expert in questions and response
4 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Luke,
Thanks for leaving such a positive review.
I’m so pleased that you found our online chat service easy to use and that Ryan was able to answer all your questions so quickly. I’ll be sure to pass your feedback on to him, as he’ll be really pleased to hear it.
Thanks again for taking the time to share your experience with us. Have a great day!
Kind regards
Mark Phillips
Head of Customer Experience
I had a couple of questions to ask and…
I had a couple of questions to ask and Hannah sorted them out quickly online.
2 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Andrew,
Thanks for leaving us this great review.
I'm pleased that Hannah was able to answers all your questions quickly via our online chat service. I'll pass your feedback on to Hannah, as she will be so happy to receive it.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super quick help every time.
as always a quick response and straightforward help and friendly staff.
1 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Marianna,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Hannah was able to provide such quick, friendly, and straightforward support for you once again.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for your continued support and feedback. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helpful and Professional Support
Mr. Thomas Amman took the time to explain everything clearly, allowing me to fully understand what the company had to offer.
He was incredibly nice, helpful, respectful, and kind throughout the process.
Thank you! 🙏
1 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Tiana,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Tom provided such a positive experience and took the time to ensure you felt informed and supported throughout the process.
I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been using Source Insurance since…
Have been using Source Insurance since 2019 and always found to be professional, competitive insurance premium, but most importantly they are just a call away. A very friendly and helpful staff. This time Tom was who dealt with my renewal, very patience, professional and helpful and answered all the questions.
29 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Guru,
Thank you for taking the time to leave such a brilliant review and for your continued support since 2019.
I’m really pleased to hear that you’ve consistently found our team professional, helpful, and just a phone call away when needed. It’s also great to know that you continue to find our pricing competitive.
I’m especially pleased to hear that Tom provided such patient and supportive service during your renewal call and was able to answer all of your questions clearly.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for renewing with us. We’re delighted to continue looking after you and your policy for a further 12 months.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service
29 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Monica,
Thanks so much for leaving us this great review.
I'm so pleased that Hannah was able to provide you with such great service. I will ensure I pass on your kind feedback to Hannah - she will be very pleased.
Thanks for sharing your experience with us today. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
A positive feedback
Andy was patient, polite and professional and reassured me at all stages of what was being done.
27 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Heather,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Andy provided such patient, polite, and professional support throughout, and that he was able to reassure you at every stage of the process.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate them.
Thank you again for your review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fast and Competitive Cover
The Source have clearly put a lot of thought and effort into their new quote process. They’ve halved the declaration questions and made meaningful improvements that benefit both the advisors and clients involved in the process. They have made the cover far more competitive and comprehensive. Very impressed.
22 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Kieren.
Thank you for taking the time to leave us such a brilliant review about your recent experiences using The Source. We're pleased you're liking the new update and finding things a lot quicker than they used to be! We're also happy to hear you're also seeing competitive prices for your clients.
I'll be sure to pass your comments onto the rest of the team - they'll be thrilled.
If there's any way we can support you further, please don't hesitate to get in touch with us!
Kindest regards,
Owen, Marketing Executive.
Efficient & Simple process
After multiple discussion with Source insurance, they have worked their magic to provide an efficient and simple quoting platform for us to use. Source pricing is also very competitive which helps provide affordable cover for our clients. Great work Source and Thank You.
21 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Keith.
We're thrilled to hear that after thorough discussions and system walkthroughs, you find The Source efficient and simple to use. This particularly means a lot following our recent system update that halved the time it takes to complete a quote.
We're pleased Roy was able to support you when exploring our quotation platform, which should now put you in good stead to use it to its maximum potential.
If you'd like anything else from us, please don't hesitate to get in touch.
Kindest regards,
Owen, Marketing Executive.
Great customer service
Great customer service. spoke to a very knowledgeable person after only a very short wait. Makes a nice change from WebChat services.
20 May 2026
Unprompted review
Reply from Source Insurance
Good morning, Frances,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you received knowledgeable support from Andy with only a short wait time - exactly the experience we aim to provide. I’ll pass on your lovely feedback to him, as he’ll be delighted to receive it.
It’s great to know that being able to speak to someone directly made such a positive difference to your experience.
Thanks again for your feedback. I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good afternoon, Carolyn,
Thank you for taking the time to leave us this brilliant review. We’re delighted to hear that your recent experience with us was such a great help.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent support
Excellent communication.
Returned telephone call.
Had all relevant information, questions and documents to hand. Was able to guide through the process of completing new documents. Very supportive and helpful.
19 May 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Diane,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Tom provided such excellent support throughout the process and ensured everything was handled clearly and efficiently, making it a stress-free experience for you.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.