We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
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Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Great communication
Great communication, speedy responses and quick to solve!
8 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Urvish,
Thank you for taking the time to leave us a review. We're so pleased the team were able to resolve your query with speed.
Thanks
Emma
Marketing Manager
Great service but don’t always have the…
Great service but don’t always have the cheapest cover so best to search around. Though they are very helpful and easy and efficient to communicate with. So if they had a better offer of providers, they would get 5 stars.
8 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Laura Lai,
Thank you for taking the time to leave us a review, it's greatly appreciated!
We're pleased to hear that you find it easy to deal with us! We're are always continuously looking to broaden our panel and adjust our pricing so please check back in when you renew annually.
Thank you,
Emma
Marketing Manager
Reply from Source Insurance
Good Morning Simon,
Thank you for taking the time to leave us a review.
We really appreciate it.
Thank you,
Emma
Marketing Manager
Very helpful and polite
3 December 2025
Unprompted review
Reply from Source Insurance
Good Morning John,
Thanks for leaving us a review! It's great to hear that you find out team polite and helpful!
Thank you,
Emma
Marketing Manager
James was very polite helpful and…
James was very polite helpful and friendly, helped me through all the questions I had. Superb young man.
2 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Maria,
Sounds like you had a great experience talking to our experience member James! We're so glad he was able to help you with your quote. We will pass on your kind comments to James directly.
Thank you,
Emma
Marketing Manager
Quick and efficient services
Quick and efficient services. The cat was seamless, a very effective agent, and knowledgeable. Thank you
1 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Delefield,
Thank you for taking the time to leave us a review. It's greatly appreciated by our teams. We're so pleased to hear that you found out service easy.
Thank you,
Emma
Marketing Manager
Easy to get hold of...
Easy to get hold of, issue quickly dealt with by online chat. Thankyou.
1 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Georgina,
Thank you for taking the time to leave us a review. Glad you found our livechat function useful!
Thank you,
Emma - Marketing Manager
The gentleman who looked after me was…
The gentleman who looked after me was amazing, very helpful and easy to listen and understand , great service
1 December 2025
Unprompted review
Reply from Source Insurance
Good Morning Mark,
Thank you for taking the time to leave us a review. We're so pleased to hear that you had such a great experience with us.
Thank you,
Emma
Marketing Manager
Andy was great and efficient help!
Andy was great and efficient help!
Andy Kinnear, Source Insurance
26 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Eima,
Thanks for taking the time to leave a review for Andy, he will be so pleased. We will pass on your kind words to him directly.
Thank you,
Emma
Marketing Manager
Agent was very patient and amazingly helpful
Agent was very supportive
25 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Jyoti,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our service agent helpful!
Thank you,
Emma
Marketing Manager
Source staff are knowledgable and help…
Source staff are knowledgable and help swiftly when contacted via livechat, great service, enjoy working with Source
25 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Scott,
We're so pleased to hear that you find using us helpful. Thank you for taking the time to leave us a review, we really appreciate it!
Thanks,
Emma
Marketing Manager
Hannah on livechat was extremely helpful
24 November 2025
Unprompted review
Reply from Source Insurance
Good Morning Adam,
Thank you for taking the time to leave us a review. Hannah will be delighted, we will pass this on to her directly.
Thanks,
Emma
Marketing Manager
very helpful service as always
very helpful servicea s always
the chat function is amazing and dealt with my query in minutes
24 November 2025
Unprompted review
Reply from Source Insurance
Good Afternoon Raj,
Thank you for taking the time to leave us a review. We're so pleased to hear that your query was resolved quickly and you enjoy our LiveChat feature.
Thank you,
Emma
Marketing Manager
Quick to answer the phone
Quick to answer the phone. British Personnelle. Quick to solve my price.
21 November 2025
Unprompted review
Reply from Source Insurance
Good Afternoon John & Stacey,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our service quick and efficient.
Thank you,
Emma
Marketing Manager
Spoke to Roy BDM today and he showed me…
Spoke to Roy BDM today and he showed me the ropes with the system.
Lovely guy, he really is a credit to your team.
21 November 2025
Unprompted review
Reply from Source Insurance
Hello Michelle,
Thank you so much for taking the time to share this lovely feedback - it’s really appreciated.
I’m delighted to hear that Roy gave you a great demo and that you found the system helpful. He really is a credit to the team, and I know he’ll be very pleased to hear your comments.
Thanks again for posting the review, and for taking the time to share your experience with us. If there’s anything you need as you get up and running, we’re always here to help.
Kind regards,
Mark Phillips
Head of Customer Experience
Shout out to Roy Lovell
I had a minor issue whilst submitting the policy (no fault of Source themselves), and Roy Lovell was an absolute legend in helping resolve the matter!
20 November 2025
Unprompted review
Reply from Source Insurance
Good morning, Piraveen,
Thank you for taking the time to share your positive review and for choosing to place your policy with us. We truly appreciate it.
I’m delighted to hear that Roy was able to step in and help resolve the issue so you could get the case on cover smoothly. He’ll be so pleased to hear your feedback.
Thanks again for your support, and please don’t hesitate to contact us if there’s anything else we can do to help.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom was polite and quick to resolve my…
Tom was polite and quick to resolve my quary
20 November 2025
Unprompted review
Reply from Source Insurance
Good morning, Irena,
Thank you for taking the time to leave such a fantastic review after your online chat with Tom yesterday.
I’m delighted to hear that Tom was able to assist you and resolve your query quickly. I have shared your kind feedback with him.
Thanks again, and I hope you have a fantastic day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful and did it all for me
Very helpful and did it all for me
19 November 2025
Unprompted review
Reply from Source Insurance
Good morning, Shirley,
Thank you for posting such a wonderful review after your online chat with Helene on Wednesday.
I’m delighted to hear that Helene was able to assist you. I have shared your feedback with her.
Wishing you a fantastic day, and thank you once again!
Best regards,
Mark Phillips
Head of Customer Experience
Excellent service from beginning to…
Excellent service from beginning to end. There is a long story attached to how I discovered Source Insurance but I am so pleased I did. Telephoned when agreed, James was so helpful finding me insurance for my mum’s property and seemed to really want to help.Highly recommended.
18 November 2025
Unprompted review
Reply from Source Insurance
Hi Juliet,
Thank you very much for taking the time to leave us a wonderful review. We truly appreciate your recommendation.
It's fantastic to hear how James was able to assist you in finding the right covere for your mum's property. I’ve shared your feedback with him.
Wishing you a wonderful day, and thank you once again!
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service always.
Spoke to James Kelly who was very professional, clear and helpful. Thank you so much
18 November 2025
Unprompted review
Reply from Source Insurance
Hi Michael,
Thank you for taking the time to leave us such a fantastic review.
I’m thrilled to hear that you received professional and helpful support. I will pass your kind words on to James.
Have a wonderful day, and thank you once again!
Kind regards,
Mark Phillips
Head of Customer Experience
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