Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
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Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
928 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dropped them an email as I couldn’t see…
Dropped them an email as I couldn’t see my refund on my statement. The response was quick and positive from Sofia. Thank you!
PS there was nothing wrong with the product it was list by the delivery company and then sadly out of stock.
25 March 2026
Unprompted review
Reply from The Sports Edit
Hi Julie! Thank you so much for taking the time to leave us such a lovely, positive review :). We will make sure to pass on your message to Sofia.
We are always here to help,
The Sports Edit Team
Exceptional customer service
Not only does this site have lots of brands to choose from but delivery was exceptionally fast (24 hours from order to delivery). Speedy returns and refund process and speedy customer service. When one of my items arrived faulty, they quickly resolved via email. Already a fan of the brand but even more so now
23 March 2026
Unprompted review
Reply from The Sports Edit
Hi Eloise, thank you so much for your lovely 5-star review! We’re delighted to hear you’ve had such a positive experience with both our customer care team, and your delivery. We look forward to welcoming you back again soon :).
Always here to help,
The Sports Edit Team
excellent customer service
I ordered a pair of Veja trainers that were delivered to me on 29 December 2025. Unfortunately the pair that was delivered to me had a blemish/fault. Luckily the customer service was excellent and I received a refund from The Sports Edit on 2 January 2026. Thank you for being so prompt and understanding even though this occurred during the busy festive season.
2 January 2026
Unprompted review
Reply from The Sports Edit
Hi Michelle, thank you so much for your 5-star review! We’re sorry to hear that there was an issue with your trainers, but very pleased to hear our customer care team were able to help resolve this quickly for you. We really appreciate your kind words and look forward to welcoming you back again soon :).
Always here to help,
The Sports Edit Team
I won’t be using this site again due to…
I won’t be using this site again due to a disappointing customer service experience.
I purchased training shoes for gym and weights use and reasonably expected them to withstand a short 10–15 minute treadmill warm-up. I was surprised to be told this was not considered appropriate use, particularly given the price point of over £100.
When I raised this query, I found the response I received to be dismissive rather than helpful. I had hoped for a more constructive and customer-focused approach to resolving the issue.
As this appears to be the final point of contact, I won’t be taking the matter further and will instead choose to shop elsewhere in future.
16 March 2026
Unprompted review
Reply from The Sports Edit
Dear Jess, we’re really sorry to hear this. Upon reviewing your ticket, we can see that there was some confusion regarding your trainer usage, which they are designed for gym training and stability, rather than running, which is why they may not have felt comfortable when used for that purpose. This does not mean that the trainers are defective or faulty in any way.
We apologise for any confusion caused, and while we appreciate this wasn’t the outcome you were hoping for, the trainers are still suitable for their intended use. For running, we’d recommend a dedicated pair of running trainers instead.
We are always here to help,
The Sports Edit Team
Excellent communication
Excellent communication, quick to reply and actioned my query
17 March 2026
Unprompted review
Reply from The Sports Edit
Hi Kimberley, thank you for the very kind 5 star review! Your support means a lot, and we’re so glad you’ve been happy with the service you’ve received from our team :).
Always here to help,
The Sports Edit Team
Useless company
Useless company, I haven’t received my delivery and they won’t return my emails….BEWARE!
They don’t have any contact info apart from emails, which they don’t reply too.
17 March 2026
Unprompted review
I love your website ,the sports edit ,I…
I love your website ,the sports edit ,I have been ordering a lot over the last year,it’s quick delivery,plenty of brands to choose from ,always a sale on clothing and shoes,no complaints 😊
16 March 2026
Unprompted review
Reply from The Sports Edit
Hi Luke, thank you for your wonderful 5-star review. It’s great to hear everything has been easy and straightforward, and we’re so grateful for your support :).
Always here to help,
The Sports Edit Team
Ordered a sizable order no response from emails
Ordered a sizable order, received a strange email request from them, replied and then no order sent after 6 days, no refund and no one answers emails, even tried Facebook and instagram messages that are just ignored. Just want the order or a refund so I can shop with a company that wants to supply goods. And they replied nearly 3 weeks later what terms and conditions? Joke company avoid
11 March 2026
Unprompted review
Reply from The Sports Edit
Dear Darren, we’re really sorry to hear this. I'm afraid following our verification process, your order was in breach of our Terms & Conditions, so it was cancelled, and a full refund has already been issued.
We appreciate this may have been frustrating, but these checks are in place to help protect both our customers and our business.
Always here to help,
The Sports Edit Team
fantastic experience
I had a fantastic experience with the Sports Edit!
I placed an order at 9.30pm on Saturday 14th March and my order was delivered by Evri at 12pm on Monday 16th March.
Absolutely perfect
16 March 2026
Unprompted review
Reply from The Sports Edit
Hi SJ, thank you so much for the 5 stars. We’re so happy to hear you’ve had such a positive experience with us, and your kind words really mean a lot :).
Always here to help,
The Sports Edit Team
I needed to retrieve my credit note…
I needed to retrieve my credit note that I couldn't find on email and customer service did it with no explaining very quickly
16 February 2026
Unprompted review
Reply from The Sports Edit
Hi Claire, a big thank you for your 5-star review. We’re so pleased you’ve had a great experience with us, and we really appreciate your lovely feedback :).
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hi Jacqueline, thank you for your very kind review, we really appreciate you taking the time to share your positive feedback!
Always here to help,
The Sports Edit Team
Always very easy to order and delivery…
Always very easy to order and delivery is always straightforward and reliable. Happily recommend to others.
Great site and very good customer information
15 March 2026
Unprompted review
Reply from The Sports Edit
Hi Rachel, thank you so much for the 5 stars. We’re so happy to hear you’ve had such a positive experience with us, and your kind words really mean a lot.
Always here to help,
The Sports Edit Team
First time purchase for Hoka trainers
First time purchase. Site easy to navigate fast delivery and great price on Hoka trainers, would buy again
29 November 2025
Unprompted review
Reply from The Sports Edit
Hi L, thank you so much for your kind review. We’re so pleased to hear your first experience with us was a positive one. We really appreciate your feedback.
Always here to help,
The Sports Edit Team
I have ordered a number of items over…
I have ordered a number of items over the last few months, kept some and returned some. The returns process is simple and very quick. I’ve found some gems on the site that I’ve had previously and loved and couldn’t get anymore. Definitely the first site I look at for all my sports wear, and I highly recommend.
3 March 2026
Unprompted review
Reply from The Sports Edit
Hi Lucy, thank you so much for your lovely review. We’re delighted to hear you’ve had a positive experience with both our products and returns process. Your recommendation means a lot, and we hope to welcome you back again soon.
Always here to help,
The Sports Edit Team
Great website
Easy to navigate online and easy to order. Great communication from order to delivery
27 November 2025
Unprompted review
Reply from The Sports Edit
Hi Alison, thank you for your kind review, we really appreciate your positive feedback and look forward to welcoming you back soon :).
Always here to help,
The Sports Edit Team
Fantastic Company…
I purchased multiple items at reduced price, delivery was quite swift, without issue. Fantastic items, great quality, perfect condition. Customer services were fantastic at dealing with a query I had. I would highly recommend, I will certainly be shopping with The sports Edit in the future 😀
13 March 2026
Unprompted review
Reply from The Sports Edit
Hi Nikki, thank you so much for your lovely review. We’re so pleased you were happy with your order and the support you received. Thanks again for your recommendation, we can’t wait to welcome you back :).
Always here to help,
The Sports Edit Team
Super helpful response from Waqar
Super helpful response from Waqar - great customer service! Really appreciated the help and speedy resolution to my issue. Thank you so much!
12 March 2026
Unprompted review
Reply from The Sports Edit
Hi Emma, thank you for your positive 5 star review! We’re so pleased to hear that our team were able to help you quickly. Your kind words mean a lot to us :).
Always here to help,
The Sports Edit Team
Excellent Service
I ordered some trainers and autofill populated the incorrect address, which I hadn't noticed. I contacted thesportsedit and Waqar sorted my issue immediately. He was really helpful and I couldn't commend him more. I'd definitely recommend
11 March 2026
Unprompted review
Reply from The Sports Edit
Hi Janice, thank you so much for your 5-star review! We’re so pleased to hear your issue was resolved quickly and that you had a positive experience with Waqar. We greatly appreciate your kind words and recommendation, and thank you for taking the time to share your feedback
Always here to help,
The Sports Edit Team.
I have had an issue with a delivery
I have had an issue with a delivery. I emailed the customer service centre immediately. Within 15 mins Waqar had replied, then arranged a replacement. He then emailed me next day to confirm my replacement had been issued and was about to be dispatched. Outstanding service would definitely use them again.
11 March 2026
Unprompted review
Reply from The Sports Edit
Hi Sandra, thank you so much for your 5-star review. We really appreciate your kind words about Waqar, and the service you received. Thank you for taking the time to share your experience and we look forward to welcoming you back again soon :)!
Always here to help,
The Sports Edit Team.
Excellent customer service
Had an issue with Evri delivery (fault of Evri delivery driver). I emailed The Sports Edit and was responded to within 24 hours with several options of how to resolve this issue. Waqar dealt with my concern and it was resolved in a matter of days. Very professional, efficient and effective customer service.
9 March 2026
Unprompted review
Reply from The Sports Edit
Hi Lisa, thank you so much for your 5-star review. We’re very sorry to hear there was an issue with your delivery, but we’re delighted to know that Waqar was able to resolve everything quickly and efficiently for you. We really appreciate your kind words and your support.
We are always here to help,
The Sports Edit Team
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