Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
Company replied
Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
928 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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I'm spending far too much money at the TSE!
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂
Would recommend. They've a great curation of sports and outdoors brands and products, good prices, super fast delivery, super easy returns and immediate refunds. Almost too efficient!
Noticed others have had issues with EVRI etc but luckily I've not. Don't be totally put off by this because this is a good and growing small company.
23 January 2026
Unprompted review
Reply from The Sports Edit
Hi Amy, thank you so much for the really kind 5 star review, and for taking the time to share your feedback. We’re really pleased you’ve had such a positive experience with us and our customer care team, and we’ll be sure to pass your kind words on to Sofia. We truly appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
The support team was super helpful and…
The support team was super helpful and responsive. Thanks so much for the help tracking my order 🙏🏻
30 January 2026
Unprompted review
Reply from The Sports Edit
Hi Linda, thank you for the lovely 5-star review! We’re really glad we could help with your order :).
Always here to help,
The Sports Edit Team
Taking no responsibility and had a…
Taking no responsibility and had a cheek to email about how im finding my new trainers, emails sent to customer service as they have never been recieved. CS simply keep saying they are with Evri...anyone who has dealt with delivery companies knows if they havent been recieved 5 days after you despatched them....they have vanished into the Evri multiverse!
29 January 2026
Unprompted review
Reply from The Sports Edit
Dear Kirsty, we’re sorry to hear you feel this way, and we completely understand how frustrating delivery delays can be.
We can see we’ve been in touch to provide your tracking information as requested. If you suspect your parcel may be experiencing an issue during transit, please let our customer care team know directly so we can investigate, and we will take the appropriate next steps to help resolve this for you as quickly as possible.
We are always here to help,
The Sports Edit Team
The customer service is outstanding
The customer service is outstanding. I have not yet received my order but the issue I had with my previous order was quickly rectified and Sofia - The Sports Edit Customer Care Advisor was brilliant.
27 January 2026
Unprompted review
Reply from The Sports Edit
Hi Liliana, thank you so much for the 5-star review! We really appreciate your kind words, and we’ll be sure to pass your lovely feedback on to Sofia :).
Always here to help,
The Sports Edit Team
Tried to order twice, received nothing, won't be trying again
Tried to order twice and both times had issues with Evri. Customer service is quick but they annoyingly just immediately contact Evri for return of the parcels without first trying to find out where they are, meaning the order effectively gets cancelled and refunded rather than solved, so never received anything I tried to order.
28 January 2026
Unprompted review
Reply from The Sports Edit
Dear D.B, we’re really sorry to hear this, and we completely understand how disappointing it is when a parcel is lost in transit.
When a parcel is significantly delayed and there are limited updates available from the courier, we may request a return to sender as a precaution in case it is later located in their network. Our priority is always to resolve concerns as quickly as possible, when a reshipment is not possible for any reason, the next option is a full refund which what was issued in this occasion.
Thank you for your feedback, and we’re sorry for the inconvenience caused.
Always here to help,
The Sports Edit Team
Unacceptable Returns Policy for Irish Customers
I’m an Irish customer and had a very disappointing returns experience with Sport Edits.
I already paid £5 for shipping, which is fair. However, when the shoes arrived too small, I was told I had to organise and pay for the return myself because I’m based in Ireland. This cost me €20 to send the item back to the UK.
What’s unacceptable is that even when I decided to return the item for a refund instead of an exchange, I still had to pay the €20 return cost. In total, trying to buy from Sport Edits cost me around £25 just in shipping and return fees.
The product itself was good, but selling to Irish customers under these conditions makes returns and exchanges extremely discouraging. I won’t be shopping with them again.
P.S To answer The Sport Edit: I printed the 10£ label on your website but when I call to support they told me that because I was in Ireland that wasn’t valid, that was only for UK Returns.
28 November 2025
Unprompted review
Reply from The Sports Edit
Hi Cliente, we’re sorry to hear this, and we do understand how frustrating return costs can be.
As outlined in our returns policy, If you choose to return using your own label (which was the case with your order), the price is set by your own choice courier/post office and the service selected, so it can vary and is outside of our control. For convenience, we also provide the option to purchase a return label through our portal for a £10 flat fee, which can be a more cost-effective option for our EU customers based outside the UK.
We are always here to help,
The Sports Edit Team
Had issues with the trainers I bought
Had issues with the trainers I bought, however must give 5 stars for excellent and understanding customer service who issued me another pair of trainers. However those also broke but then I received a full refund without any problems.
26 January 2026
Unprompted review
Reply from The Sports Edit
Hi Emma, thank you for your review. We’re sorry to hear this, but we’re of course pleased our team were able to support you quickly with a resolution. We greatly appreciate your feedback.
Were always here to help,
The Sports Edit Team
Awful company
Awful company. I can’t locate my parcel that was supposedly delivered by Evri (shows a picture of it, but I can’t find it!), and customer service are ignoring my emails. The order was a lot of money, and I’m pulling my hair out wondering how I’ll contact them as they don’t have a phone number!
19 January 2026
Unprompted review
Reply from The Sports Edit
Dear Rae, we’re very sorry to hear this and completely understand how stressful a missing parcel is. This doesn’t sound like the service we aim to provide, our team are always here to help, and we regularly work with our customers to resolve unfortunate situations of this nature. We can confirm we’re already in contact with you by email and are currently awaiting your response so we can take the next steps.
We are always here to help.
The Sports Edit Team
Evri lost my parcel & were totally non…
Evri lost my parcel & were totally non responsive. Sofia at sports edit sorted out the issue straight away and re sent the item. Good customer service but maybe they should look into a different courier service
22 January 2026
Unprompted review
Reply from The Sports Edit
Hi Susan, thank you for your review. We’re really sorry to hear about the delivery issues you experienced. We’re glad Sofia was able to get this all sorted quickly, and we really appreciate your feedback here.
Always here to help,
The Sports Edit Team
WORST SERVICE EVER EXPERIENCED
I am absolutely disgusted by the service of this company. I hadn’t heard of them before, so I was a bit wary of ordering with them, but they had some good trainers at good prices, so I thought I’d give them a go. I ordered 2 pairs for choice, and loved both, but sent 1 back, as I had also ordered 2 pairs from another retailer, and wanted to return 1 pair to them too.
Unfortunately I accidentally made the error of returning the wrong trainers (worth more money from the other retailer) to the sports edit. I realised this before the return had reached the sports edit, so I emailed to let them know (they don’t have a contact number). I obviously offered to pay for them to be returned to me once they arrived and/or arrange a courier.
However when the incorrect trainers reached them, they told me they couldn’t locate them and wouldn’t be able to send them back to me, despite acknowledging that my return had reached them, and being able to tell me I hadn’t returned the correct trainers, but for some reason, the trainers I did send are now nowhere to be found. They don’t even sell this pair of trainers on their website, so I can only imagine someone has taken them home for themselves.
I am now being completely ignored via email, despite their 24 hour response promise, and their latest reply just stated ‘there was nothing they could do from their end’.
I appreciate this has all happened because of my mistake, but the bottom line is; they have my trainers, they have not reimbursed me the difference for the trainers, and now they want me to send the correct ones back for nothing too.
I honestly couldn’t imagine a company being so unhelpful, apathetic and detached.
21 January 2026
Unprompted review
Reply from The Sports Edit
Dear Hannah, we’re really sorry to hear how disappointed you feel, and we do understand how upsetting and frustrating this situation is.
We have carefully reviewed your ticket, and as explained in detail, our warehouse can only process and identify items purchased from The Sports Edit and returned using our label. If an item from another retailer is sent to us by mistake, we unfortunately have no way to match it to an order or handle it within our stock system. Despite this we have still done a thorough search with our warehouse team to try and bypass this, but it was unsuccessful.
As a gesture of goodwill, we have already refunded your order in full. We hope you can understand that we cannot promise to action something that isn’t possible for us to do within our warehouse processes, nor was any mistake made on our side.
We are very sorry again, we are still always here to help where we can,
The Sports Edit Team
Great customer service and speedy…
Great customer service and speedy response to emails. Special shoutout to Sofia. 😊
22 January 2026
Unprompted review
Reply from The Sports Edit
Hi Emilie, thank you for the 5-stars! We really appreciate your kind words, and thank you for taking the time to share your positive experience with Sofia, we will be sure to pass this onto her :).
Always here to help,
The Sports Edit Team
Excellent service and communication…
Excellent service and communication from Jasmine in customer support. There was an issue with my order and Evri. When I reached out I got a quick response and Jasmine rectified it very quickly. Happy customer :)
16 January 2026
Unprompted review
Reply from The Sports Edit
Hi Tosin, thank you so much for the 5-star review! We’re really pleased we could get this sorted quickly for you, and we appreciate you taking the time to share your feedback :).
Always here to help,
The Sports Edit Team
Really quick response to refund query!
Really quick response to refund query!
17 January 2026
Unprompted review
Reply from The Sports Edit
Hey Kirsty, thank you for the 5-star review! We’re really pleased to hear you had a positive experience with our team.
Always here to help,
The Sports Edit Team
Really good customer service
Really good customer service! Very responsive and happy to help! Couldn’t be happier!
2 January 2026
Unprompted review
Reply from The Sports Edit
Hi Michaela, thank you so much for the 5 stars! We’re delighted to hear you had such a positive experience with our team, and we really appreciate you taking the time to share your experience.
Always here to help,
The Sports Edit Team
Cancelled my order for no apparent…
Cancelled my order for no apparent reason. Ordered some pairs of trainers for my run club as gifts. Beginning to think it maybe due to discrimination or racism.
17 January 2026
Unprompted review
Reply from The Sports Edit
Dear SA, thank you for your review. We are very sorry for any frustration caused. We can confirm that your order was cancelled due to safety reasons which go against our T&C’s. You would have received an email regarding this to explain our reasonings in more detail. Please be assured that this decision was in no way related to the reasons you suggest, but it is to protect yourself, our loyal customers and our business.
Thank you for understanding, we are always here to help,
The Sports Edit Team
Really helpful and quick response
Placed a large order from sale which was held up due to bad weather then packages went missing. Evri were tracking but unable to trace and so I contacted Sports Edit to inform them I still hadnt received the delivery. I had an answer within a couple of hours with full refund and apologies. Excellent customer service which is why I will keep ordering.
16 January 2026
Unprompted review
Reply from The Sports Edit
Hi Alison, Thank you for your lovely 5-star review! We’re really glad our team could resolve this all for you quickly, and we greatly appreciate your understanding and continued support. We look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Great service
Great service, needed a return QR code and emails responded to really quickly and code received.
15 January 2026
Unprompted review
Reply from The Sports Edit
Hi Natalie, thanks so much for the 5-star review! We’re really pleased to hear our team were able to help with your return. Thank you for taking the time to share your experience 😊
Always here to help,
The Sports Edit Team
I made an order on 31 December - still no delivery and TSE won't cancel or refund
I made an order on 31 December, and still haven't received it. Whilst the customer service team have actually been very responsive (hence the 3 stars), and lay the blame on Evri experiencing internal glitches, I can see quite a few comments going back several months with the same experience and excuses. I've also received several packages from other retailers using Evri with no problem. TSE have given me a refund but something is not working and if it's the delivery partner causing the issue, I would say move to another provider.
31 December 2025
Unprompted review
Reply from The Sports Edit
Hi Laura, we are very sorry to hear your parcel was delayed and totally understand how frustrating that can be. We’re pleased our customer care team were able to respond quickly and resolve the issue for you. Thank you for sharing your feedback, it is greatly appreciated.
Always here to help,
The Sports Edit Team
Poor return experience
Poor return experience. If you pay part by gift card they will only refund to the gift card first - not the remaining balance paid by credit card. Never had an online retailer do that. They say “refund back to the original method” - prioritizing the gift card not your credit card - which is NOT standard practice. Buyer beware!
15 January 2026
Unprompted review
Reply from The Sports Edit
Hi Melanie, we are so sorry to hear this. We can confirm your order has been refunded correctly with no issues. When a purchase is made using a gift card, our system will always refund back to the original payment methods, which is standard practice.
If you have any questions about your gift card, or need help locating the funds, please contact our customer service team and we’ll be happy to assist.
Always here to help,
The Sports Edit Team
Very positive online shopping experience
I contacted Customer service with a query about my order. They resolved the issue & were very helpful personal & efficient. I’m very happy with the items I ordered & they arrived promptly & well packaged. I will definitely order from them again.
7 January 2026
Unprompted review
Reply from The Sports Edit
Hi Kate, thank you so much for the 5-star review, and for taking the time to share your feedback. We’re really pleased you had a great experience with us, and we can’t wait to welcome you back again soon.
Always here to help,
The Sports Edit Team
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