The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. #6 of 15 best companies in Business management consultant
  2. #5 of 13 best companies in Coaching center
  3. #15 of 78 best companies in Education Centre
  4. #7 of 15 best companies in Human Resource Consulting
  5. #2 of 7 best companies in Mediation service
  6. #15 of 52 best companies in Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

Excellent experience of the mediation course

Excellent communications for the set up of the course and excellent trainer that could answer all questions and was really knowledgeable.

28 March 2024
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Reply from The TCM Group

Hi Jackie, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Very good mediation training

Very good mediation training. Intense but thorough

28 March 2024
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Reply from The TCM Group

Hi Pam, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Amazing course

Amazing course, really enjoyable and informative. It’s hard to keep engaged for 5 consecutive days however this was managed perfectly through a mixture of practical and written based modules. Alan was amazing and would thoroughly recommend this course to anyone interesting in becoming an accredited mediator

22 March 2024
Unprompted review
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Reply from The TCM Group

Hi Adam, thank you for your review! So pleased to hear that you enjoyed the course. Kind regards, The TCM Group

Rated 5 out of 5 stars

Great course

Great course, tools are user friendly and tutor Alan was helpful and friendly at all times. No question was a silly one
Loved it

22 March 2024
Unprompted review
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Reply from The TCM Group

Hi Shirley, thank you for your review! It's wonderful to hear that you found the tools user friendly and Alan helpful. Kind regards, The TCM Group

Rated 5 out of 5 stars

The course was informative and empowering

The course was informative and empowering. The people on the course were engaged and open with conversation, ideas and sharing experiences. I liked that it was staff from within the Trust, many of whom I have met or crossed paths with but never engaged without outside of our usual work pattern. This not only aids learning opporunities but allowed us to network with collegues within the trust.

21 March 2024
Unprompted review
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Reply from The TCM Group

Hi Jeanette, thank you for your review! It's wonderful to hear that you had an informative and empowering training experience with us. Best, TCM

Rated 5 out of 5 stars

Engaging and helpful

Engaging, helpful course, delivered by an experienced, knowledgeable and pleasant course trainer.

21 March 2024
Unprompted review
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Reply from The TCM Group

Hi there, thank you for your review! Best, TCM

Rated 4 out of 5 stars

Good course…

Excellent course but struggled with IT links, think may have been due to my connections. Team very good at supporting to ensure managed to join course

material delivered well and also a lot of good and useful information online

21 March 2024
Unprompted review
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Reply from The TCM Group

Hi Jue, thank you so much for your review! Apologies for any difficulties with tech - these things do happen sometimes! Best, TCM

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Trainer was superb and content was engaging and relevant. 5 stars all round.

20 March 2024
Unprompted review
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Reply from The TCM Group

Hi Andrea, thank you for your review! We're so pleased that you enjoyed your training experience with us. Best, TCM

Rated 5 out of 5 stars

The course is amazing

The course is amazing, It's a very meaty and informative course, packed full of useful information, with the right balance of classroom, practical and conversation. You leave with a clear understanding of just how effective mediation is, why it is structured the way it is and the method behind it. Polly is an utterly brilliant Trainer. The way in which she delivers the course keeps you engaged and interested, which is essential given how much there is to learn. I couldn't recommended this course, Polly and TCM more highly. Thank you!

4 March 2024
Unprompted review
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Reply from The TCM Group

Hi Layla, thank you so much for taking the time to leave this review! It's wonderful to hear how engaging and informative you found the course - we're thrilled you chose to train with us. Best, TCM

Rated 5 out of 5 stars

Excellent mediation course

Excellent trainer, supportive approach and helpful feedback from peers and TMC staff to various role play scenarios.

13 March 2024
Unprompted review
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Reply from The TCM Group

Hi Nancy, thank you so much for leaving such a wonderful review! We're so thrilled you enjoyed training with us and we hope you can take the skills of mediation with you into the future. Best, TCM

Rated 5 out of 5 stars

Excellent training

The trainers were knowledgeable and clear about the process. There was an excellent balance of input, discussion, practice, coaching and feedback.

13 March 2024
Unprompted review
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Reply from The TCM Group

Hi David, thank you for your review! We're so pleased you enjoyed training with us. Best, TCM

Rated 5 out of 5 stars

Relevant and helpful topic

Relevant and helpful topic. Feel I have learnt a lot and have a lot to think about!

6 March 2024
Unprompted review
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Reply from The TCM Group

Hi Stacey, thank you for your review! Best, TCM

Rated 5 out of 5 stars

Excellent coaching course

Excellent coaching course, well structured and detailed.

29 February 2024
Unprompted review
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Reply from The TCM Group

Hi Emmanuel, thank you for your review! We're so pleased that you enjoyed your coaching course. Best, TCM

Rated 5 out of 5 stars

Feedback on the "Review, refresh & Reassure" session

The recent "Review, Refresh and Reassure" session was very great and very useful. I really appreciate TCM's strategies to support trainees that have passed through the company by the constant refreshers, sharing of current practice literatures and podcasts. Well done!

28 February 2024
Unprompted review
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Reply from The TCM Group

Hi Helen, thank you for taking the time to leave such a positive review of our training! We're so pleased to hear that you found the RRR session useful. Best, TCM

Rated 4 out of 5 stars

I would recommend this to anyone.

This was an excellent course for the people profession. I would like to see this shared wider across the NHS. There are limits when it is on MS Teams which is why I scored a 4 not a 5. It can be a bit clunky and can take time to get back in to the flow.

That said I would recommend this to anyone and would love to do it again :)

27 February 2024
Unprompted review
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Reply from The TCM Group

Hi Alexa, thank you for your review! We're thrilled you enjoyed learning with us. Best, TCM

Rated 4 out of 5 stars

A concise course full of useful…

A concise course full of useful information.
Well presented, good pacing, with enough engaging activity to keep people focused.
A good course for all levels of experience in leading / managing / HR.

27 February 2024
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Max, thank you for your review! Best, TCM

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