Fantastic service.If I had a question they always helped and the next day delivery was spot on. If you ever need time lapse camera equipment don't go anywhere else.
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See what reviewers are saying
The website had an offer code for the camera, however; it did not work and was spelt differently in different parts of the site. This was corrected the next day. When I bought the camera the usual e... See more
I telephoned Michaela regarding an upcoming project, asking for advice. Her knowledge on the products available was clearly evident, and she gave great advice as to which product would best suit. Mich... See more
Decided on day 2 of our construction project that we should film on a time lapse basis, found The Timelapse Store using Google. They gave sound advice and delivered an Afidus camera kit together with... See more
Company details
Written by the company
The Timelapse Store offers a full spectrum approach to this specialist sector and covers everything from simple compact low resolution cameras through to the latest higher resolution cameras. Our knowledge and experience means that we always offer the best solution and choice for your project, providing recommendations based on your requirements rather than manufacturer bias. All products are covered by the manufacturers warranties and in some cases, supplemented by our own extended warranty.
Contact info
United Kingdom
- sales@thetimelapse.store
- thetimelapse.store
4.2
Great
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Always a 5 star service from Michaela…
Always a 5 star service from Michaela and her team. Nothing is too much trouble.
11 March 2025
Incredible customer service
Hands down, the best customer service I’ve ever experienced. The camera I bought had a technical issue (an iPhone update meant interfacing with it was temporarily impossible).
The customer service lady sent a replacement immediately, then continued to help at every turn. Once the problem was resolved she closed the matter in a polite and friendly manner. I wish every other store acted as good as this.
14 December 2024
Unprompted review
Excellent responsive service
25 July 2024
Excellent customer service and support.
21 June 2024
Excellent customer experience
Got straight through on the phone. Very knowledgeable staff. Very fair advice about purchase without being pushy.
18 June 2024
Always a great service from Michaela…
Always a great service from Michaela and her team - we appreciate the prompt comms and excellent product knowledge.
3 May 2024
I would give 10 stars if I could!
Michaela has been so helpful over the last few months, she's a fountain of time lapse knowledge and has a really great understanding of the market.
Furthermore her attention to the issues i've been having with another manufacturer was amazing and she really went above and beyond when it came to sorting out what they would not.
Anyone thinking of getting a time lapse camera should look no further!
15 April 2024
Unprompted review
Excellent Support
Excellent help over the phone to help me choose the equipment suitable for my project.
25 March 2024
Express delivery...
I paid for an express delivery which was slower than the promised normal delivery time on the site.
Nothing wrong with the product though.
20 March 2024
Reply from The Timelapse Store
Hi David,
Thank you for your feedback. I'm really sorry that you didn't receive the item within the express delivery timeline. I've taken a look at your tracking and I can see that it was dispatched in line with our express delivery processes but the courier took additional days to get the parcel to you, there seems to be a big delay between the 16th and 20th March. We've logged an enquiry with our courier as to why this happened to stop this happening in the future.
I completely understand the frustration with this, therefore I have refunded your express delivery charge and will be happy to provide you with expedited support on your next order with us.
Best regards,
Michaela
Responsive customer service
21 February 2024
Time lapse cameras specialists.
Always a pleasure dealing with these professionals. Cameras dispatched the next day. Great communications. Five star service.
20 February 2024
Great Customer Support
Michaela has been very helpful. Being in the USA and ordering from a UK company made me nervous, but her customer support has given me the confidence to be a repeat customer.
14 February 2024
Super Service!
Excellent service and help from Michaela. Camera was delivered the next day.
21 December 2023
Late Delivery & Missing Part Order
Late Delivery, arrived 10 days after expected delivery date. Once arrived the delivery was missing part of order.
7 November 2023
Reply from The Timelapse Store
Hi Noel,
I'm sorry that you're frustrated with this, however for balance, I would like to highlight that your order was originally shipped in line with the delivery expectations and the order was returned back to us with the information that 'delivery refused by recipient'. This was then reshipped back out to you, it is unfortunate that one of the items was missing from your order however this has been refunded in full. We have also gone above and beyond to provide a monetary gesture of goodwill and a discount off your next order with us for the inconvenience.
I completely appreciate and understand your frustrations, I also share these frustrations, especially with regard to couriers. Everything that has been within our control, we have rectified, everything outside of our control we have tried to mitigate.
Should you wish to discuss this further then please do not hesitate to contact me, I'd be happy to talk this through with you at your convenience.
Kind regards
Michaela Hamilton
The camera is great to work with plus…
The camera is great to work with plus the size is ok
The timelapse is good as well you get full
control of the camera thanks a lot
10 November 2023
Great Customer Service & After Sales Support
Michaela, the business owner, is really focused on providing a great service/ products, at competitive prices and has excellent customer service skills! Additionally, the company's knowledge of the products and their suitability for a particular project is second to none! Michaela has been a fantastic support to my business, sharing useful tips for getting up and running! I have shopped at 'The Timelapse Store' twice in the time it has taken me to write this review! This is now my go-to "store" for everything "time-lapse" :)
11 October 2023
Simply Magnificent
The customer service at this place is awesome. Fast responding, Quick delivery, Spot on communication. Cant go wrong!
20 October 2023
Unprompted review
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